Overview
DRW is a global quantitative trading firm operating high-performance messaging and caching infrastructure across multiple business units. As an existing AceMQ RabbitMQ support customer, DRW expanded their engagement to include Redis caching support as part of a unified L3 support model.
Challenge
DRW's trading infrastructure relies on both RabbitMQ for message routing and Redis for low-latency caching. Managing separate vendor relationships and support escalation paths for each technology created operational friction and knowledge gaps at the boundaries where the systems interact.
Environment
Hybrid enterprise trading infrastructure; multiple business units; Redis for low-latency caching; RabbitMQ for message routing; high-performance and high-availability requirements.
Approach
AceMQ structured a unified L3 support agreement covering both RabbitMQ and Redis, providing a single escalation path for cross-technology issues with direct access to engineers experienced across both platforms.
Solution
- Unified L3 support agreement covering Redis and RabbitMQ under a single engagement
- Direct engineer access with cross-technology expertise for integrated troubleshooting
- SLA-backed incident response for trading-critical infrastructure
- Proactive health checks across Redis cluster and RabbitMQ deployments
- Architecture advisory for Redis and RabbitMQ integration patterns in trading systems
Outcome
DRW benefits from a unified support model that covers both Redis and RabbitMQ with a single point of accountability, simplifying operations and ensuring expert support at the integration boundaries between their caching and messaging layers.
Technologies
Redis
RabbitMQ
OpenShift
Kafka
PostgreSQL
Docker
