Managed RabbitMQ Services — We Run the Brokers

Support is an SLA over a cluster your team runs: you hold the pager, and you call us when something breaks or when you need an expert alongside you. Managed services means we run it — monitoring, patching, upgrades, capacity and on-call are ours, and the pager is ours. Teams with a capable platform team usually want support. Teams with no RabbitMQ specialist to spare usually want managed services. The assessment at the start makes clear which one fits.

Either. The default managed service runs on your infrastructure — your cloud account, your VPC, your datacenter, your Kubernetes cluster — so your messages never leave your security boundary and your data-residency position does not change. If you would rather not own infrastructure at all, AceMQ SaaS hosts and operates the cluster on our platform, from a shared sandbox up to dedicated multi-node clusters, with an Enterprise option that deploys into your own account. That is the difference from CloudAMQP or Amazon MQ: you choose where the brokers live, and the same engineers operate them either way.

It is priced on the size of the estate and the response commitment, not per seat or per message. Two inputs set the number: how many nodes or clusters you run, and the SLA tier you need — business hours through to 24/7 with a 15-minute emergency response. Quotes come back within 24 hours against your actual broker count, so the quickest route to a real figure is the quote form rather than a price list that would not match your estate.

Yes. AceMQ SaaS is hosted RabbitMQ operated by RabbitMQ specialists. Plans run from a shared, vhost-isolated Sandbox for development, through a dedicated single-node Starter, a dedicated three-node Growth cluster on quorum queues for production, and a Scale plan with instance classes tuned to your workload, to Enterprise with a custom topology that can sit in your own cloud account. Every plan carries the same 15-minute emergency SLA and direct escalation to the RabbitMQ core team. Engagement tiers — telemetry, advised and assisted — layer on top for teams that want an engineer watching the workload rather than a dashboard.

Differently, because the cost structures are different. Managing an estate you own is priced on cluster count and SLA tier — it is engineer time with no infrastructure leverage, so it costs more than hosting the same shape with us, and we say that plainly. Hosted plans are priced per cluster shape, with engagement tiers and workload-readiness work added on top; annual, multi-year and multi-cluster commitments discount from list. Tell us the workload and we will come back with a plan recommendation and a figure within 24 hours.

Both. Open-source RabbitMQ under the Mozilla Public License is fully supportable and a large share of the estates we run are open-source builds. You do not need to buy Tanzu RabbitMQ to have AceMQ operate your platform. Where a commercial licence genuinely helps we will say so and can source it; where it would change nothing for you, we say that too.

They stay covered. Community support ends when a release series reaches end of life, and Broadcom's commercial window reaches back only to 3.13.x. AceMQ's coverage reaches back to 3.8.x with security fixes backported to the build you actually run, which matters when a frozen change window, a certified application or an air-gapped estate makes upgrading this quarter impossible.

Yes, and the service is built so that you can. Runbooks, topology documentation and monitoring configuration are maintained as yours throughout, not as our internal knowledge, and a current handover pack exists at any point in the engagement. Exiting is a handover rather than a rebuild.

Everything needed to keep the brokers healthy without your team holding the pager: monitoring and alerting on queues, memory and disk alarms, connections and node health; high availability design with quorum queues replicated across RabbitMQ nodes; TLS encryption and authentication, including LDAP or OAuth 2.0 where you use them; plugin management for Shovel, Federation, MQTT and STOMP; backups of definitions; patching and upgrades in your change windows; capacity planning; and 24/7 incident response with a 15-minute emergency SLA.

Both, and more. RabbitMQ's original protocol is AMQP 0-9-1 (Advanced Message Queuing Protocol), RabbitMQ 4.0 made AMQP 1.0 a core protocol, and plugins add MQTT and STOMP; Java applications can also use JMS through RabbitMQ's JMS client. A managed service has to cover whichever protocols and plugins your applications depend on.

Yes. RabbitMQ is an actively developed open-source message broker, with RabbitMQ 4.3 as the current release line, and it remains a common choice for microservices, background jobs, asynchronous processing and enterprise integration, where flexible message routing and reliable message delivery matter more than replaying a log.

For a simple point-to-point queue inside one cloud, Amazon SQS, Azure Service Bus or Google Pub/Sub may be enough. RabbitMQ is the better fit when you need exchange-based routing and messaging patterns such as topic and fan-out, standard protocols, or the same messaging layer across clouds and data centres. Moving off it is a rewrite of every producer and consumer, so most teams keep RabbitMQ and change who runs it.

A named senior engineer assigned to your account, who already knows your topology. There is no tier-1 triage layer to get past — the first person who reads the ticket is the person who can fix it. Where a problem needs the people who build RabbitMQ, AceMQ escalates directly to the RabbitMQ core team — access no other services partner has.