The Featured Authorized Partner for RabbitMQ — named by the engineers who build it
AceMQ is the Featured Authorized Partner for RabbitMQ, named by the RabbitMQ Core Engineering Team — the people who write and maintain the broker. That recognition covers RabbitMQ support, licensing and professional services, and it makes AceMQ the only RabbitMQ partner with a direct line to the core team. When an escalation needs an answer that is not in the documentation, it does not stop at a support tier.
You do not have to take our word for it — RabbitMQ lists AceMQ on its own site.
See AceMQ listed on rabbitmq.comYou probably need this if…
Where you are now, and where you end up
Concrete state changes, not deliverable counts. This is what actually differs about your RabbitMQ estate when the engagement closes.
RabbitMQ is everyone's responsibility, which means it is nobody's. Upgrades slip a year at a time.
A named senior engineer owns the platform, with upgrades planned on a published cadence and executed in your change windows.
Alerts fire into a channel where whoever is awake picks them up, with no defined response time.
Alerts route to our on-call rota under a contracted 15-minute emergency response, with your team looped in rather than woken.
A managed cloud service is the only alternative on the table, and it means your messages leave your account.
The brokers stay on your infrastructure, in your VPC, under your data-residency rules. We operate them; we do not host them.
No one can answer an auditor asking when the last CVE was assessed and patched.
Patch and CVE assessment on a documented schedule, with a written record per cluster you can hand to audit.
Handing the platform back would mean starting from nothing, so you are locked in by ignorance rather than contract.
Runbooks, topology documentation and monitoring stay yours throughout. Exit is a handover, not a rebuild.
What's covered
How it actually runs
Every phase has a defined duration and a concrete artifact handed over at the end of it. You always know what stage you're in and what you've received.
Assessment and Handover
We establish what you are actually running before we take responsibility for it. Version and patch position, topology, queue types, known faults, monitoring gaps and the failure modes your team already lives with. Most estates we take over are inherited or undocumented; none of that is a barrier, but discovering it during the first incident would be.
- Cluster inventory: versions, topology, queue types, patch position
- Health assessment with prioritised remediation list
- Monitoring and alerting gap analysis
- Documented runbook for the failure modes specific to your estate
Instrumentation and Onboarding
Monitoring goes in, alert routing is agreed, escalation paths and change windows are defined, and access is scoped to the minimum we need. We remediate anything the assessment flagged as an active risk before assuming the pager rather than after.
- Monitoring and alerting deployed against agreed thresholds
- On-call routing, escalation matrix and change-window agreement
- Scoped access with your approval workflow
- Critical remediation from the assessment completed
Steady-State Operations
We run it. Incident response under the contracted SLA, patching and CVE assessment on schedule, capacity reviewed as the workload moves, and routine change handled as it arrives. Your team keeps building on RabbitMQ instead of maintaining it.
- 24/7 incident response with a 15-minute emergency SLA
- Scheduled patching with a written CVE assessment record
- Quarterly capacity and architecture review
- Routine topology and permission changes handled on request
Review and Exit Readiness
Every quarter we review what broke, what changed and what the workload is doing to capacity. Documentation and runbooks stay current and stay yours — the test of a managed service is whether you could take it back, and we keep that answer yes.
- Quarterly service review with incident and change history
- Updated topology documentation and runbooks
- Upgrade and capacity roadmap for the next two quarters
- Current handover pack, maintained continuously
Hosted RabbitMQ: AceMQ SaaS plans
Not every team wants the brokers in its own account. For those that do not, AceMQ hosts and operates RabbitMQ on our infrastructure — the same engineers and the same 15-minute emergency SLA, without the cloud account, the Kubernetes cluster or the on-call rota. It is the alternative to a managed cloud broker for teams that want RabbitMQ specialists behind the console rather than a generic support tier.
Plans
- Sandbox — shared, vhost-isolated environment for development and evaluation.
- Starter — dedicated single-node broker for pre-production and non-critical workloads.
- Growth — dedicated three-node cluster on quorum queues — the baseline for production.
- Scale — dedicated three-plus-node cluster with instance classes tuned to your workload profile.
- Enterprise — custom topology, optionally deployed into your own cloud account with AceMQ operating it.
Engagement tiers, layered on any plan
- Tier 0 — Local — included with every plan: the cluster, console, definition backups and platform patching.
- Tier 1 — Telemetry — continuous in-broker observation with alerts reviewed by an engineer, not only a dashboard.
- Tier 2 — Advised — Tier 1 plus quarterly workload re-reviews, upgrade regression reports and change review before significant releases.
- Tier 3 — Assisted — Tier 2 plus a named senior engineer working alongside your team on topology, client behaviour and performance.
Workload readiness
Go-live readiness is part of every production plan. We benchmark your actual workload — message sizes, fan-out, consumer behaviour, failure injection — before the cluster carries traffic, so sizing is measured rather than guessed. Change reviews, upgrade regression reports and migration or version-rescue engagements are available on top for estates arriving from older RabbitMQ releases or from another broker.
What is different from CloudAMQP or Amazon MQ
- Hosted by us, or operated inside your own cloud boundary — the same service either way.
- An existing estate can be managed as-is; moving to our platform is never a precondition.
- A workload benchmark before go-live and in-broker observation after it, rather than infrastructure metrics alone.
- An upgrade and version-rescue programme for clusters on releases the community no longer patches.
- Direct escalation to the RabbitMQ core team.
Plans are priced per cluster shape with engagement tiers on top; annual, multi-year and multi-cluster commitments discount from list. Tell us the workload and we will come back with a plan recommendation and pricing within 24 hours.
Real RabbitMQ Results
See how enterprises trust AceMQ for their most critical RabbitMQ workloads.
Questions about RabbitMQ managed services
Talk to a RabbitMQ Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
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