24/7 Grafana Support with a 15-Minute Emergency SLA

Support covers 24/7 emergency incident response with a 15-minute SLA, written root cause analysis on every P1, dashboard and query performance work, alerting design and unified alerting migration, datasource integration, provisioning and dashboards-as-code, and SSO and upgrade support. Every ticket goes to a named senior engineer assigned to your account, with no tier-1 triage layer and no per-incident charge.

It needs one precisely because of when it fails. Grafana goes down at the moment you need it most, during an incident on something else, and a blind on-call team resolves incidents far more slowly. Losing dashboards or alerting mid-outage extends every other outage you are having. Customers who initially rate Grafana as P2 usually move it to P1 after the first time it went dark during a real incident.

Yes, and it is worth doing properly rather than accepting the automatic migration. The mechanical conversion moves rules across but frequently drops them into a default notification policy that routes nowhere useful, and it preserves thresholds that were tuned for a different evaluation model. We migrate the rules, rebuild notification policies and contact points to match your actual on-call structure, then verify every critical rule fires end to end before we call it done.

Almost always, and rarely by giving Grafana more resources. The usual causes are template variables built from high-cardinality labels, panels querying raw series where a recording rule should exist, repeated rows multiplying query count, and default time ranges far wider than anyone actually looks at. We profile with the query inspector, fix the expensive queries at the datasource, and typically bring load times into single-digit seconds without changing what the dashboard shows.

Yes. We support Grafana Cloud, Grafana Enterprise, Grafana OSS, and Amazon Managed Grafana. The hosted options remove upgrade and availability work but not dashboard design, alert quality, query cost, or datasource integration — and on Cloud, query cost also becomes a billing line, which makes the tuning work pay for itself more directly.

Yes. For Grafana OSS or Grafana Enterprise on your own infrastructure, AceMQ can take on day-2 operations as an extension of the support contract: managed Grafana that stays in your account. We monitor the Grafana servers and their database, hold the pager, apply patches, run upgrades before a version leaves its support window, look after plugins, SSO and provisioning, and keep dashboards and alert rules in code. Your teams keep building dashboards; running the platform under them becomes our job.

Grafana Cloud is a fully managed observability platform that Grafana Labs builds and runs, and Amazon Managed Grafana is AWS's managed Grafana service. Both take upgrades and availability off your team, and both suit teams happy for the platform, and on Grafana Cloud the telemetry, to live with the provider. AceMQ's managed operations suit estates that keep Grafana and its data sources on their own infrastructure, for data residency, cost at high telemetry volumes, or control over versions and configuration. Dashboard design, alert quality and query cost need attention either way, and our support covers Grafana Cloud and Amazon Managed Grafana too.

Yes. We set up file or API provisioning, or Terraform-managed dashboards and alert rules, with a review workflow that fits how your teams already ship changes. The part most setups get wrong is drift: once dashboards are provisioned from disk, UI edits are silently overwritten on reload. We decide that policy explicitly, per folder, so people know which dashboards they can edit and which are owned by the repo.

Grafana Labs provides technical support to Grafana Cloud customers on paid plans and to Grafana Enterprise customers, covering its own products: Grafana, Loki, Mimir, Tempo, Pyroscope, k6, OnCall and the incident response tooling, plus features such as synthetic monitoring and the newer AI-assisted observability tools. Open source users get the documentation and the Grafana Labs community forums. AceMQ covers self-managed Grafana on any version, the data sources it connects to, Prometheus, Loki, InfluxDB and SQL databases among them, the dashboards and alert rules your organization has built, and the platform underneath. It sits alongside a Grafana Cloud or Enterprise contract or replaces the gap for open source deployments.

Dashboards that load slowly because of expensive queries against a data source, plugins that broke on an upgrade, the move from legacy to unified alerting, authentication and organization design across teams, provisioning dashboards and alert rules as code, and keeping a self-managed Grafana inside its nine-month support window with rehearsed upgrades. For application and frontend observability we help instrument the application with OpenTelemetry and Prometheus client libraries, so the dashboards show something worth looking at. The aim is actionable insight for the on-call engineer at 3am, not a wall of panels.

Yes. AceMQ works on Grafana in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.

Every AceMQ proposal is tailored to your requirements: your Grafana environment, the SLA you need, the hours of cover and the scope of work. Most contracts run $24,000–72,000 a year, depending on the SLA, the scope and how Grafana is deployed, with aggressive discounts when several technologies share one contract. Request a quote and AceMQ replies within 1 hour.