Managed Redis and Valkey Services: We Run It

Managed Redis services mean someone else operates your Redis: monitoring, on-call, patching, upgrades, failover, capacity and incident response. There are two models. A hosted service such as Amazon ElastiCache, Google Cloud Memorystore, Azure Managed Redis or Redis Cloud runs Redis in the provider's environment. An operated service, which is what AceMQ provides, runs Redis or Valkey on your own infrastructure, so the data and the account stay yours.

Those services host Redis in the provider's environment and manage the nodes; key design, eviction behaviour, client configuration and most incident causes remain yours. AceMQ operates Redis where it already runs or where you want it to run, keeps it in your account, and takes responsibility for the whole platform. Teams choose this for data residency, cost at scale, version and licence control, or to avoid lock-in. The options are compared in Managed Redis options compared.

Support is an SLA over Redis your team runs: you hold the pager and call us when something breaks. Managed services means we run it: monitoring, patching, upgrades, capacity and on-call are ours. Teams with a capable platform team usually want support; teams that want Redis to stop being their problem want managed services.

Yes. We operate Redis Open Source and Valkey, and can migrate between them with replication-based cutover when a change of licence or cost makes sense. Valkey remains BSD licensed; Redis 8 and later are available under RSALv2, SSPLv1 or AGPLv3.

Yes. Most estates we take over are inherited. We start with an assessment of version and patch position, topology, persistence and memory configuration, eviction policy, client behaviour and monitoring gaps, remediate the active risks, and only then take the pager.

They stay covered while you plan the upgrade. For security patches on end-of-life versions, AceMQ's OSSeva platform backports CVE fixes to Redis 6.2.x and 7.0.x and to Valkey, so you can keep a version you cannot yet move off without running it unpatched.

Emergencies such as a primary down, a failover that did not complete or writes refused under memory pressure get a 15-minute first response from a senior engineer, 24/7. Because we already run the platform, most of those incidents are caught by our monitoring before your team notices.

When Redis has become critical to the application and nobody on the team wants to own it. Redis is used as a cache, session store, rate limiter, queue and increasingly as a primary in-memory database, and the failure modes that cause outages, such as eviction storms, fork stalls during snapshots and failovers the client never noticed, need someone watching availability, memory and replication continuously. If your team already runs Redis well and only needs an expert on call, support is the better fit.

Very little. Applications keep the same endpoints, client libraries and data model; developers request changes such as a new database, a setting change or more capacity through an agreed process, and AceMQ handles the configuration, testing and rollout. Where a client setting is causing incidents, such as connection pool sizing or timeouts, we tell the application team what to change and why.

On the size of the estate and the response commitment, not per request or per seat: how many instances and clusters you run, and the cover you need, from business hours to 24/7 with a 15-minute emergency response. Quotes come back against your actual deployment.