Debezium problems we fix every week
These are real symptoms from real Debezium production environments — and the first thing our engineers check when one comes in.
Everything in your Debezium support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
Your first hour of a Debezium outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Debezium engineer. There is no tier-1 triage layer to get through.
Production down: change events stopped, a connector failed and will not restart, database disk filling from retained logs, or downstream systems receiving corrupt or missing changes
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
We Support Your Entire Tech Stack
Debezium rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
Debezium problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
We support Debezium wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
Database and Kafka in One Team
Most CDC incidents sit between the two: a replication slot, a purged binlog, a capture job, an offset topic. Our engineers work both sides, so nobody hands the incident back and forth between a DBA and a Kafka team.
Named Senior Engineers
The same engineers stay on your account and know your connectors, table filters and snapshot history. A P1 starts with diagnosis, not with explaining the pipeline.
The Right Transport, Not Just Kafka
We have replaced Kafka-based CDC with Debezium and RabbitMQ where Kafka was more than the workload needed, and built Kafka CDC where it was the right fit. You get the architecture that suits the volume.
Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone, so a capture job that stops at 3am reaches someone already at work.
Debezium support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.