Apache Airflow Consulting & Support

Apache Airflow Consulting & Services for Enterprises

AceMQ engineers design DAGs that don't fall over at scale, pick the right executor for your workload, and keep schedulers healthy in production. Every engagement is staffed by a named senior engineer — no ticket queues, no junior triage.

A senior engineer, not an SDR. No sales sequence attached.

Senior SMEs
11+
Emergency SLA
<15min
Customers
160+
Countries Served
26+

Without rewriting every DAG or moving to a different orchestratorFor production incident cover, see AceMQ Apache Airflow 24/7 support.

Customers

  • Microsoft
  • Henry Schein
  • Enbridge
  • Gojek

Partners

  • Broadcom
  • Redis
  • VMware Tanzu
  • OSSeva

The Problem

Why teams call us about Apache Airflow

Eight Apache Airflow problems teams bring to AceMQ, from a scheduler that falls behind and tasks stuck in queued to DAG files that do real work at parse time and backfills that compete with scheduled runs. If one describes your week, that is where the review starts.

  1. 01

    The scheduler falls behind and tasks queue for longer than they take to run

  2. 02

    DAG files do real work at parse time, so every scheduler loop pays for it

  3. 03

    Tasks sit in a queued state indefinitely and only a scheduler restart clears them

  4. 04

    Backfills compete with scheduled runs and neither finishes inside its window

  5. 05

    The executor's worker pool is sized by guesswork and Airflow pools are not used at all

  6. 06

    Retries were left at a default nobody chose, so failures are silently retried into the next run

  7. 07

    The upgrade off Airflow 1 keeps being deferred because too many custom operators would need changing

  8. 08

    One engineer owns the deployment and every DAG change waits behind them

A good fit if you run Apache Airflow in production, self-managed or on MWAA, Cloud Composer or Astronomer, and want senior engineers who stay on a problem until the root cause is written down.

Not a fit for small teams with non-critical workloads. AceMQ is not a budget consultancy: we work with enterprises running business-critical and compliance-heavy Apache Airflow.

Running Apache Airflow in production? Get a quote from a senior engineer, answered within one hour.

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How it breaks, and the fix

What happens downstream when one Airflow task fails and nobody is paged?

When an Airflow task fails after its retries are used up, every task that depends on it ends as upstream_failed and the DAG run is marked failed. With no failure callback or alert on the DAG, nobody is told, and the next scheduled run starts on top of a gap.

One failed task, no alert

Extract, two transforms, load and a warehouse table

Illustrative
  1. The daily run extracts, both transforms succeed and the load writes the day's partition. Retries and pools are set per task for the source behind it, and the run finishes inside its window.

  2. transform_stock fails on a source timeout. Its retries were left at the default, so it fails at once, load_warehouse ends as upstream_failed, and no callback fires. The first sign is a report that is a day stale.

  3. transform_stock retries with a delay and back-off, a failure callback alerts the DAG owner, and the task overwrites its partition instead of appending. The failed range is cleared and re-run with a backfill, so nothing is loaded twice.

A task that fails without telling anyone is one of the reasons teams call AceMQ about Airflow. The fix is design: retries and retry_delay chosen per task, failure and deadline alerts routed to the DAG owner, idempotent tasks that overwrite a partition instead of appending, pools that cap concurrent load on each source, and a backfill runbook that clears only the failed range. AceMQ also checks max_active_runs and catchup so a backfill never collides with scheduled runs.

Our Services

Apache Airflow Consulting & Services

AceMQ runs five Apache Airflow service lines: DAG architecture and design, executor and scaling architecture, migration onto Airflow from cron and legacy ETL schedulers, managed Airflow and platform decisions, and a structured health check. A named senior engineer leads each one, and any of them can roll into 24/7 support with a 15-minute emergency SLA.

  • 01

    DAG Architecture & Design

    We design DAGs around your actual dependency graph, not a copy-pasted tutorial pattern that breaks past a few dozen tasks.

    • Dynamic DAG generation patterns for pipelines that scale across hundreds of near-identical tasks
    • TaskGroups and dependency structuring to keep complex DAGs readable and maintainable
    • Anti-pattern remediation: expensive top-level code in DAG files, XCom misuse for large payloads, over-coupled task chains
    • Idempotent task design so retries and backfills don't produce duplicate or inconsistent output
  • 02

    Executor & Scaling Architecture

    The right executor is the difference between an Airflow deployment that scales cleanly and one that starves tasks under load.

    • CeleryExecutor vs. KubernetesExecutor vs. LocalExecutor selection based on task isolation and scaling requirements
    • Worker pool sizing and pool/queue configuration to prevent task starvation across concurrent DAGs
    • Scheduler heartbeat and DAG-parsing interval tuning to reduce file-processing latency at scale
    • Metadata database connection pool sizing to prevent scheduler and worker connection exhaustion
  • 03

    Migration to Airflow-Orchestrated Pipelines

    Whether you're moving off cron or off a legacy ETL scheduler, we translate implicit ordering into explicit, observable DAG dependencies.

    • Migration from cron-based scheduling to DAG-managed dependencies with proper retry and alerting semantics
    • Migration from Pentaho jobs or other legacy ETL schedulers to Airflow-orchestrated pipelines
    • Legacy job dependency mapping to translate undocumented, implicit ordering into explicit DAG dependencies
    • Backfill strategy design for historical data reprocessing during cutover
  • 04

    Managed Airflow & Platform Decisions

    Managed Airflow removes infrastructure ops but doesn't remove DAG design or CI/CD discipline. We build both correctly regardless of platform.

    • Managed Airflow (MWAA, Cloud Composer, Astronomer) vs. self-hosted architecture evaluation and cost modeling
    • CI/CD pipeline design for DAG testing and deployment, including DAG-validation and unit-test gates before promotion
    • Observability and alerting design: SLA misses, task failure notifications, and DAG-level health dashboards
    • On-call incident response for scheduler stalls, stuck queued tasks, and zombie task cleanup
  • 05

    Airflow Environment Health Check

    A structured review of your DAG inventory, scheduler load, and concurrency configuration — delivered as a written report your team can act on.

    • DAG inventory audit for anti-patterns, orphaned DAGs, and unbounded task concurrency
    • Scheduler and metadata database performance review under current DAG load
    • max_active_runs, pool, and concurrency configuration audit against actual workload patterns
    • Written report with prioritized remediation covering reliability, cost, and maintainability risk
  • 15 MIN SLA

    24/7 Apache Airflow Support

    Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

    • 15-minute emergency response SLA
    • Named engineer, zero cold-start
    • Proactive CVE & health monitoring
    • Quarterly deployment reviews

Want AceMQ to take this off your team's plate? Tell us about your Apache Airflow estate.

Contact Us

24/7 Support

Apache Airflow Support When It Matters Most

AceMQ Airflow support gives you a named senior engineer and a 15-minute first response when the scheduler stalls or a critical DAG chain stops, 24/7, on self-managed Airflow or on MWAA, Cloud Composer and Astronomer. Lower severities get 1-hour, 4-hour and next-day responses, and every P1 ends with a written root-cause analysis.

  1. 15 minfirst responseEmergencyProduction down, messages not flowing, queue manager failure
  2. 1 hourfirst responseCriticalSevere degradation, high error rates, approaching capacity
  3. 4 hoursfirst responseHighPerformance issues, configuration problems, non-critical failures
  4. Next Dayfirst responseStandardQuestions, guidance, best practices, non-urgent improvements

P1 escalation path

A replay of one P1, from the first page to the written root-cause analysis

SLA 15:00
T+Elapsed15:00
Engineer on your bridge

15-minute P1 response, 24/7.
A response time, not a resolution time.

  1. T+00:00

    P1 opened, on-call engineer paged

    Phone, email or Slack reaches the on-call senior engineer directly, whether the incident is in RabbitMQ, Kafka, Redis, PostgreSQL or Kubernetes. No web form, no tier-1 queue.

    Paged
  2. T+15:00

    Senior engineer on your bridge

    A senior engineer who already knows your environment joins a live bridge, so nobody has to re-explain your topology.

    Live
  3. T+30:00

    Specialists across the stack join

    When an incident crosses components, the engineers who know each one join. For RabbitMQ, the path runs to the core team.

    If needed
  4. After

    Written root-cause analysis

    Root cause, the fix applied and the prevention steps, delivered after every P1.

    Every P1

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

  • Named Engineers on Your Account

    Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

  • Live Escalation on Any Ticket

    Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

  • Proactive Risk Mitigation

    Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

  • Critical Bug & CVE Intelligence

    Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

  • Commercial EOL Versions

    Commercial support for end-of-life Apache Airflow versions, with security fixes backported through OSSeva, so the upgrade happens on your schedule rather than the community's.

How It Works

What actually happens next

An AceMQ Airflow engagement runs in four stages: a scheduler and DAG assessment of 1 to 2 weeks, written findings within a week, changes made alongside your team DAG by DAG, then a handover with runbooks for scheduler recovery, backfills and tasks stuck in queued.

1–2 weeks

Scheduler and DAG assessment

We review scheduler health, DAG parse times, executor choice and worker sizing, pool and concurrency configuration, retry policy and dependency structure — against the SLAs your pipelines are actually held to.

Within a week

Written findings and plan

Prioritised findings with the reasoning attached, including whether your executor choice still matches the shape of the workload.

Scoped per engagement

Implementation alongside your team

We refactor DAGs, pools and executor configuration alongside your engineers rather than around them, DAG by DAG so nothing is changed blind.

Ongoing

Handover and optional cover

Runbooks for scheduler recovery, backfills and task-stuck conditions, plus 24/7 support with a 15-minute emergency SLA if you want it.

  • Written findings before any change
  • DAG changes tested before promotion
  • Your engineers in the room
  • You keep the runbooks
  • Ad hoc engagements or an annual partnership

A senior engineer, not an SDR. No sales sequence attached.

Customer Success

Real Apache Airflow Results

AceMQ case studies where Apache Airflow was part of the estate, from zombie-task and scheduler remediation to DAG parse time and executor migration. Each one links to the full write-up: the environment, what AceMQ assessed or changed, and the result.

1 / 6 case studies

All use cases

Solutions

Every way AceMQ works with Apache Airflow.

AceMQ covers Apache Airflow end to end: DAG and executor consulting, 24/7 support and incident management, proactive monitoring, managed Airflow on your infrastructure or on AceMQ's, commercial support for Airflow 2 after end of life, a fixed-price health check and the move to Airflow 3.

Projects

Build, fix or move Apache Airflow

Fixed-scope work led by a senior engineer: architecture and new builds, a health check of what you run today, or a migration with a reversible cutover.

Side by side

Managed Airflow or self-hosted: what do you still own?

A managed Airflow service such as Amazon MWAA, Google Cloud Composer or Astronomer runs the scheduler, workers and metadata database for you. Self-hosted Airflow leaves all of that with your team. Either way, DAG design, dependency conflicts, pool and executor tuning and the move to Airflow 3 stay with you, and that is the layer AceMQ covers.

Managed Airflow services compared with self-hosted Airflow on who runs the platform, versions, end of life, incidents, cost shape and exit
QuestionManaged (MWAA, Cloud Composer, Astronomer)Self-hosted (Kubernetes and Helm, VMs, Docker)
Who runs the scheduler, workers and metadata database?The provider, inside its environment model.Your team, or a specialist on call.
Which Airflow versions can you run?Only those the provider offers. Each publishes the versions it supports and when it retires them.Any release, with the provider package versions you pin.
What happens at Airflow 2 end of life?Apache ended Airflow 2 support on 22 April 2026. Whether your provider still runs Airflow 2 environments is its own decision, so check the retirement date.Nothing changes on the cluster, but there are no more upstream fixes. Plan the move to Airflow 3 and its removed features.
Who answers when DAGs stop running?The provider's support runs the environment. DAG parse time, task slots, queue mismatches and pool limits stay with your team.Your team, or AceMQ: a named senior engineer, 24/7, a 15-minute emergency response and a written root-cause analysis for every P1.
What does it cost?Environment size and usage on the provider invoice, whatever the DAGs do.Your own compute, plus a support contract priced on the cover you need.
How do you leave?Move DAGs and variables, rebuild connections and secrets, and replace provider-specific features.Nothing to exit. Helm values, runbooks and DAG repositories are yours.

For how long each project and vendor supports a version, see support windows compared across 21 technologies. For Airflow 2 end of life and who supports it afterward, read Apache Airflow support options after Airflow 2 end of life.

Not sure which option fits? A senior Apache Airflow engineer will scope it with you.

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One partner, not five

We Support Your Entire Tech Stack

Apache Airflow rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

See all 51 technologies we supportShow fewer

FAQs

Apache Airflow Questions Answered

Eight answers on Apache Airflow from AceMQ: Airflow 2 end of life, who answers when the scheduler stops, managed or self-hosted, executor choice, tasks stuck in queued, DAG parse delays, moving off cron or Pentaho, and how an engagement starts.

Still have questions about Apache Airflow? Email an Expert

Airflow 2 is end of life. What should we do?

Apache ended support for Airflow 2 on 22 April 2026, so it gets no further fixes, security issues included. Airflow 3 is the supported line. The project recommends moving to the last 2.x release first and clearing deprecation warnings, then upgrading to 3. AceMQ plans and runs that move with your team and supports Airflow 2 and 3 in production while it happens.

Who answers when the Airflow scheduler stops scheduling, and how fast?

A named AceMQ senior engineer answers within 15 minutes, 24/7, when the scheduler stops or a business-critical DAG chain is stuck, on self-managed Airflow, MWAA, Cloud Composer or Astronomer. Lower severities get a first response within 1 hour, 4 hours or the next business day, and the engineer stays until the root cause is documented.

Should we use managed Airflow or self-host?

It depends on your Kubernetes maturity, compliance rules and how much control you need over versions and dependencies. Managed services remove scheduler and worker operations but not DAG design, pools or executor tuning. Self-hosting gives full control and puts upgrades on you. AceMQ models the cost and risk of both against your DAG count and task profile before recommending one.

CeleryExecutor or KubernetesExecutor: which do we need?

CeleryExecutor runs tasks on a fixed pool of long-lived workers, which is simpler to operate but static. KubernetesExecutor starts a pod per task, giving per-task isolation and scale to zero at the cost of pod start-up time and more Kubernetes tuning. AceMQ chooses from your task mix, start-up tolerance and scaling pattern, not by default.

Why do tasks sit in queued and never start?

Usually the task's queue name does not match what the workers listen on, every pool slot is taken, or zombie tasks hold executor slots after a worker crash. It is rarely the DAG code. AceMQ checks the queue, pool and slot counts first, then the scheduler logs, and removes the cause instead of restarting the scheduler and waiting for it to return.

Why does every DAG run late when only one DAG changed?

Almost always DAG parse time. A DAG file that calls an API or imports heavy libraries at the top level runs that code on every parse, which delays scheduling for every other DAG. AceMQ finds the offending file in the parse-time metrics and moves the work into a task, where it belongs.

Can you move us off cron or Pentaho onto Airflow?

Yes. AceMQ maps cron schedules or Pentaho job dependencies into explicit DAGs, adds the retries and alerting that cron never had, designs backfills for historical data, and runs the old and new schedulers in parallel until their output matches. Only then is the legacy scheduler switched off.

How does an Airflow engagement start, and how do you work with our team?

It starts with a scoping call booked in our reply within 1 hour, then a 1 to 2 week assessment of the scheduler, DAGs, executor and metadata database. Findings are written up within a week and changes are made alongside your engineers, DAG by DAG. You keep the runbooks, and ongoing support is optional.

Can we work with AceMQ on Apache Airflow without a long contract?

Yes. AceMQ works on Apache Airflow in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.

How much does AceMQ Apache Airflow support or consulting cost?

Every AceMQ proposal is tailored to your requirements: your Apache Airflow environment, the SLA you need, the hours of cover and the scope of work. Most contracts run $24,000–72,000 a year, depending on the SLA, the scope and how Apache Airflow is deployed, with aggressive discounts when several technologies share one contract. Request a quote and AceMQ replies within 1 hour.

Let's talk

Ready to Stabilize Your Airflow Environment?

Whether you need emergency support, a health check, an executor migration, or ongoing managed operations — AceMQ staffs every engagement with a named senior engineer. Quote requests answered within 1 hour.

A senior Airflow engineer, not a sales queueAbout your DAGs, not a pitch deckQuote requests answered within 1 hour

Production incident right now?Email an Apache Airflow Architect

Get in Touch

Talk to an Apache Airflow Expert

Send us a message and we'll follow up within 1 hour — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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