Why teams call us about Pentaho
Pentaho Consulting & Support
Every engagement is staffed by a senior Pentaho engineer — no juniors, no ticket queues.
What actually happens next
Environment and inventory review
We inventory the repository — which transformations and jobs still run, what they feed, where credentials live — and check the server, the Carte nodes and the Java runtime beneath them.
Written findings and plan
What is running, what is dead, what is fragile, and an honest answer on whether to keep maintaining Pentaho or migrate off it. Written so your leadership can decide on the numbers.
Implementation alongside your team
Monitoring and stabilisation first so failures become visible, then whichever path you choose — hardening in place, or migration one data flow at a time with the old job running until the new one matches.
Handover and optional cover
Runbooks for job failure triage, repository change control and server recovery, plus 24/7 support with a 15-minute emergency SLA if you want it.
Real Pentaho Results
See how enterprises trust AceMQ for their most critical Pentaho workloads.
Pentaho Support When It Matters Most
Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.
How Our Support Actually Works
Beyond SLAs — the model behind senior-only, zero-cold-start expert access.
Named Engineers on Your Account
Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.
Live Escalation on Any Ticket
Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.
Proactive Risk Mitigation
Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.
Critical Bug & CVE Intelligence
Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.
Licensing & Security Edge
Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.
Direct Product Roadmap Access
As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.
We Support Your Entire Tech Stack
Pentaho rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
Pentaho Questions Answered
Common questions about Pentaho consulting, support, and migrations.
Still have questions about Pentaho?
Talk to a Pentaho Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.
