Pentaho Consulting & Support

Pentaho Consulting, Support & Migration Services

Most Pentaho environments we inherit have years of undocumented Kettle/PDI logic and no clear owner. AceMQ engineers stabilize what's running, then give you an honest answer on whether to keep maintaining it or migrate off — no vendor incentive to say otherwise.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

AceMQ is trusted by global brands Including

Our Services

Pentaho Consulting & Support

Every engagement is staffed by a senior Pentaho engineer — no juniors, no ticket queues.

01

Kettle/PDI Maintenance & Hardening

Before touching what's next, we stabilize what's running — often years of .ktr/.kjb logic built by engineers who've since left the company.

  • Transformation and job maintenance across Spoon-authored PDI repositories, including error handling and dead-row capture hardening
  • Pentaho Server and Carte slave cluster stabilization for distributed batch execution
  • File-based to enterprise/database repository migration for version control, rollback, and multi-developer access
  • Scheduling and dependency-chain documentation for jobs with implicit, undocumented ordering
02

Batch Transformation Performance Tuning

Large batch transformations that ran fine at last year's volume degrade silently until a nightly job blows through its window. We profile step-by-step to find the actual bottleneck.

  • Step-by-step transformation profiling to isolate slow lookups, sorts, and blocking steps in the data flow
  • JVM heap and Carte server memory tuning for transformations processing large row sets
  • Database connection pooling and commit-size tuning to reduce target database contention
  • Parallel execution and partitioning strategy for transformations that can be split across Carte slaves
03

Migration Off Pentaho to Modern ELT

For most teams we talk to, Pentaho is a maintain-or-migrate decision, not a maintain-forever one. We help you make that call honestly, then execute without a hard cutover you can't roll back from — this is often the highest-value engagement for teams on Pentaho today.

  • Transformation-by-transformation logic mapping from Kettle/PDI to Airbyte extraction plus dbt transformation models
  • Migration path evaluation to Databricks or a modern lakehouse for teams with heavy batch compute requirements
  • Parallel-run validation comparing legacy Pentaho output against the new pipeline before decommissioning
  • Phased migration sequencing that keeps critical nightly jobs running throughout the transition
04

Pentaho Server Upgrade & License Remediation

Hitachi Vantara's licensing and support changes have left some Pentaho customers without a clear support path. We stabilize the platform you have while you decide what's next.

  • Pentaho Server version upgrade planning and compatibility testing for teams not ready to migrate off the platform
  • License and support-gap remediation for deployments affected by Hitachi Vantara's licensing and end-of-life changes
  • Security patching and CVE remediation for out-of-support Pentaho Server versions
  • 24/7 break/fix support for production Pentaho batch failures, with a named engineer on every ticket
05

Data Lineage & Documentation Recovery

Undocumented Pentaho flows are the single most common blocker to any decision about Pentaho's future. We reverse-engineer the logic and produce documentation your team can actually use.

  • Transformation and job dependency mapping to reconstruct undocumented data lineage across your ETL estate
  • Source-to-target field mapping documentation for compliance and audit requirements
  • Identification of dead, duplicated, or orphaned jobs no longer feeding downstream systems
  • Prioritized findings report to inform your maintain-vs-migrate decision

24/7 Pentaho Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
View support plans
24/7 Support

Pentaho Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Pentaho rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

View Support Plans
Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Legacy Pentaho Depth

Our engineers have maintained and migrated Kettle/PDI environments most consultancies won't touch — undocumented, multi-year, multi-owner.

Honest Maintain-or-Migrate Guidance

We have no license to sell you. Our recommendation is based on your workload and risk profile, not a renewal quota.

Healthcheck & Quarterly Reviews

Structured transformation, lineage, and security posture reviews — with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When a nightly batch job fails, you call us directly — no ticket, no triage, no cold-start.

FAQs

Pentaho Questions Answered

Common questions about Pentaho consulting, support, and migrations.

It depends on your batch volume, how many undocumented flows you're carrying, and your exposure to Hitachi Vantara's licensing and support changes. We give you a written assessment based on your actual environment — for teams with heavy, well-understood batch logic and no urgent license pressure, stabilizing in place can be the right near-term call. For most others, migration to Airbyte/dbt or a lakehouse pays back within a year.

Hitachi Vantara has shifted licensing terms and support scope for Pentaho over recent years, and some customers have found their support path unclear or their renewal costs rising without a corresponding increase in platform investment. We help you assess your specific contract and support-gap exposure, then remediate or plan around it.

Yes — this is one of our most common engagements. We reverse-engineer transformation and job dependencies directly from the .ktr/.kjb files and repository metadata, producing source-to-target lineage documentation your team can use for compliance, onboarding, or a future migration decision.

We map each transformation's logic to an equivalent extraction step in Airbyte and a transformation model in dbt, run both pipelines in parallel to validate output parity, then cut over in phases so no nightly job goes dark. Complex custom Java steps in Kettle sometimes require the most careful translation — we flag those early.

Yes. We stabilize and tune Pentaho Server and Carte slave clusters for distributed batch execution, including load distribution, memory tuning per slave, and dependency documentation for jobs that assume a specific execution order.

We start by isolating whether the failure is a data issue (bad source row, schema drift) or an infrastructure issue (memory, disk, database contention), since Pentaho's error messages often point at the wrong layer. We stabilize the job, backfill any missed run, and document the root cause so it doesn't recur.

Still have questions about Pentaho?

Email an Expert

Ready for an Honest Pentaho Assessment?

Whether you need emergency support, a documentation recovery project, or a migration plan off Pentaho — AceMQ staffs every engagement with a named senior engineer. Get a quote in 24 hours.

Contact Us Now
Get in Touch

Talk to a Pentaho Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

Prefer to talk now? Call us directly or use the consultation tab to find a time that works.

We respond within 1 business day.

Pick a time that works — no pressure, no pitch. Just 30 minutes with an expert.

We respond within 1 business day.