WSO2 Consulting & Support

WSO2 Consulting & Services for Enterprises

AceMQ engineers deploy and operate WSO2 API Manager, Identity Server, and Micro Integrator in production — including the version upgrades and Enterprise Integrator migrations that get postponed until something forces the issue.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

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WSO2 Consulting & Support

Every engagement is staffed by a senior WSO2 engineer — no juniors, no ticket queues.

01

WSO2 API Manager Architecture & Implementation

WSO2 API Manager splits into gateway, control plane, traffic manager, and key manager components. How you distribute and cluster those decides your failure behavior and your upgrade path.

  • Component topology design across gateway, control plane, traffic manager, and key manager profiles
  • Key manager integration with WSO2 Identity Server, Keycloak, Okta, or Entra ID for OAuth and OIDC
  • API product, subscription tier, and throttling policy modeling for internal and partner consumers
  • Multi-environment and multi-tenant setup with promotion pipelines and API-CTL driven configuration
02

Performance Tuning & Scaling

WSO2 products are JVM services with database dependencies and a message broker underneath. Most latency and instability trace back to those three layers rather than to the gateway logic.

  • JVM heap and GC tuning across gateway and control plane nodes for predictable pause behavior
  • Registry and user store database connection pool sizing plus LDAP and JDBC user store query tuning
  • Traffic manager and throttling configuration, including eventual-consistency behavior across gateway nodes
  • Mediation sequence profiling in Micro Integrator to isolate slow endpoints and expensive transformations
03

WSO2 Migration & Upgrade Planning

WSO2 major versions change configuration models and component layouts, so upgrades are migrations. We plan them with a rollback path rather than an in-place attempt and a long weekend.

  • Enterprise Integrator to Micro Integrator migration with sequence, proxy, and connector rework
  • API Manager major version upgrades including database migration scripts and API artifact re-import
  • Migration between WSO2 and Kong, Apigee, or MuleSoft in either direction, with policy parity mapping
  • Parallel-run cutover with consumer credential migration so clients are not forced to re-onboard
04

Managed WSO2 Operations

Ongoing operational coverage for WSO2 deployments on VMs and Kubernetes — with a named engineer who already knows your topology when the gateway stops issuing tokens.

  • Kubernetes deployment via Helm with pod sizing, persistence, and artifact synchronization across gateway replicas
  • Certificate, keystore, and truststore lifecycle management before expiry turns into an outage
  • 24/7 monitoring of gateway latency, token issuance rates, throttling events, and database health
  • Named engineer on your account with a 15-minute emergency response SLA
05

WSO2 Health Check & Assessment

A structured review of deployment topology, security configuration, and version position — including how far behind supported releases you have drifted and what that will cost to fix.

  • Deployment topology review against availability requirements and single points of failure
  • Security review: keystore and certificate hygiene, admin service exposure, and OAuth grant type scope
  • Version and update-level assessment with a realistic upgrade path and effort estimate
  • Written report with prioritized remediation steps ranked by production and compliance risk

24/7 WSO2 Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
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Customer Success

Real WSO2 Results

See how enterprises trust AceMQ for their most critical WSO2 workloads.

All use cases
24/7 Support

WSO2 Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

WSO2 rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

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Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Open-Source Platforms in Production

Our engineers operate open-source integration and identity platforms at enterprise scale, across WSO2, Kong, and the broker infrastructure underneath them.

Break/Fix Through Root Cause

We stay engaged until the token failure, throttling anomaly, or user store timeout is understood and fixed — not just until the gateway responds again.

Healthcheck & Quarterly Reviews

Structured topology, security posture, and version currency reviews with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When the gateway or identity layer fails in production, you call us directly — no ticket, no triage, no cold-start.

FAQs

WSO2 Questions Answered

Common questions about WSO2 consulting, support, and migrations.

API Manager topology and component design, Identity Server and SSO integration, Micro Integrator mediation development, Kubernetes deployment, performance tuning, upgrade planning across major versions, and migration to or from other API platforms. Every engagement is staffed by a named senior engineer.

Micro Integrator is a lighter, container-first runtime with a different deployment and configuration model — it is not a drop-in replacement for the full Enterprise Integrator stack. Sequences and proxy services largely carry over, but registry usage, tooling, and any dependence on the older analytics or business process components need rework. We inventory artifacts first, migrate in batches with tests against existing behavior, and run both in parallel until the outputs reconcile.

Riskier than teams expect, because the configuration model and component layout change between major versions and the databases require migration scripts. We treat an upgrade as a migration: stand up the new version alongside the old, run the database migration against a copy, re-import API artifacts, validate against real traffic, then cut over with a rollback path. In-place upgrades on a weekend are where the bad outcomes live.

Yes. We integrate Identity Server with LDAP and Active Directory user stores, and federate with Entra ID, Okta, Keycloak, and other OIDC or SAML providers. We also work the other direction — using an existing identity provider as the key manager for WSO2 API Manager rather than deploying Identity Server at all, when that is the simpler architecture.

It works well if you already operate Kubernetes competently. The details that matter are artifact synchronization across gateway replicas, persistence for the registry and databases, and readiness probes that reflect real startup time — WSO2 products take longer to become ready than typical web services, and aggressive probes cause restart loops. If Kubernetes would be new for your team, VMs with a solid deployment pipeline are a defensible choice.

Both directions. The method is the same: inventory every policy and mediation step, map each to an equivalent on the target platform or write a custom one, migrate consumer credentials so clients do not have to re-onboard, then shift traffic per API with the original platform available as a rollback. We are not a reseller for any of these vendors, so the recommendation follows your requirements and budget.

Still have questions about WSO2?

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Ready to Stabilize Your WSO2 Deployment?

Whether you need architecture review, an upgrade or migration partner, identity integration, or ongoing managed operations — AceMQ staffs every engagement with a named senior engineer. Get a quote in 24 hours.

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Talk to a WSO2 Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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