Your first hour of a VMware Tanzu outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior VMware Tanzu engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
VMware Tanzu problems we fix every week
These are real symptoms from real VMware Tanzu production environments — and the first thing our engineers check when one comes in.
Everything in your VMware Tanzu support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support VMware Tanzu wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
Broadcom Expert Advantage Partner of the Year
Americas, 2025. That recognition comes from delivered outcomes on real Tanzu estates, and it gives us partner-level escalation into Broadcom engineering when an issue is genuinely a product defect rather than a configuration problem.
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your foundation layout, your tile versions, and your vSphere topology — so a P1 call starts with diagnosis, not twenty minutes of you explaining your environment.
No Tier-1 Triage Layer
You reach a senior Tanzu engineer directly by phone, email, or Slack. No help desk collecting information to pass along, no case that sits in a queue overnight, and no escalation approval standing between you and someone who can fix it.
Deepest Bench on Tanzu RabbitMQ
We are the number one RabbitMQ partner globally with direct access to the RabbitMQ core team. For estates where Tanzu RabbitMQ carries production traffic, that is a materially different level of support than generalist platform coverage.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am foundation incident is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
We Handle the Licensing Conversation
The Broadcom transition moved entitlements, changed metering, and split site accounts. Much of what blocks Tanzu teams now is commercial rather than technical, and we resolve both instead of pointing you at a different vendor contact.
VMware Tanzu support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.