VMware Tanzu for PostgreSQL — Consulting, Support & Licensing

VMware Tanzu Postgres Consulting, Licensing, & Support

AceMQ's 11+ senior PostgreSQL DBAs support 130+ enterprise customers across 26 countries — from Kubernetes-native Tanzu deployments to production incident response with a 15-minute emergency SLA. We are Broadcom's #1 VMware Expert Advantage Partner in the Americas.

A senior engineer, not an SDR. No sales sequence attached.

Senior DBA/Data SMEs
11+
Emergency SLA
<15min
Enterprise Customers
130+
Countries Served
26+

Without migrating to a managed cloud database or giving up your commercial support positionFor production incident cover, see AceMQ Tanzu Postgres 24/7 support.

Customers

  • Microsoft
  • Henry Schein
  • Enbridge
  • Gojek

Partners

  • Broadcom
  • Redis
  • VMware Tanzu
  • OSSeva

The Problem

Why teams call us about Tanzu Postgres

Eight Tanzu Postgres problems teams bring to AceMQ, from a per-core renewal sized before node placement mattered and failovers that take far longer under real write load, to autovacuum bloat and backups nobody has restored. If one describes your week, that is where the review starts.

  1. 01

    The renewal moved to per-core pricing and the Kubernetes node sizing was decided before that mattered

  2. 02

    Failover to the standby completes cleanly in a drill and takes far longer under real write load

  3. 03

    Connection counts exceed what the instance can hold because there is no pooler in front of it

  4. 04

    Autovacuum falls behind on the busiest tables and bloat grows until a maintenance window is forced

  5. 05

    Replication lag climbs during batch jobs and the read replicas start serving stale data

  6. 06

    The operator sits at a version that no longer supports the Postgres version you need to move to

  7. 07

    Backups run every night but nobody has restored one into a clean namespace to measure the recovery time

  8. 08

    Major version upgrades keep being deferred while support for the running version runs out

A good fit if you run Tanzu Postgres, or PostgreSQL on Kubernetes under a commercial subscription, in production and want senior DBAs who stay on a problem until the root cause is written down.

Not a fit for small teams with non-critical workloads. AceMQ is not a budget consultancy: we work with enterprises running business-critical and compliance-heavy Tanzu Postgres.

Running Tanzu Postgres in production? Get a quote from a senior engineer, answered within one hour.

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How it breaks, and the fix

What happens to your writes when the Tanzu Postgres primary pod fails?

Under real write load, a Tanzu Postgres replica can be far behind the primary, especially one on a slower storage class. If failover promotes that replica, the commits it never received are gone, and a rolling restart then sends every client back at once. A drill on an idle cluster does not show this.

Primary pod failure under write load

Application, pgbouncer, one primary pod, two replica pods

Illustrative

  1. Writes go through pgbouncer to the primary pod. Both replica pods stream WAL and stay seconds behind, so reads can go to them.

  2. The primary pod's node fails. Failover promotes replica pod 1, whose volume could not keep up with replay, so the commits it never received are lost, and clients keep retrying the old primary.

  3. Replicas share a storage class that can keep up, and failover only promotes a replica within a set lag limit. Replica pod 2 takes over with the writes intact, pgbouncer follows it, and the drill was run under load first.

Failover that has only been tested on an idle cluster is one of the reasons teams call AceMQ about Tanzu Postgres. The fix is design and rehearsal: Patroni-based failover with a maximum lag on promotion, replicas on storage that matches the primary's IOPS, pod anti-affinity across zones, a health probe that checks the database can serve queries and not only accept a connection, pgbouncer sized to the database rather than the application, and a failover and restore runbook run in a non-production namespace under write load.

Our Services

Tanzu Postgres Consulting & Services

AceMQ runs five Tanzu Postgres service lines: operator and high availability architecture, query and vacuum tuning, DBA services, migration and major-version upgrades, and licensing management in the US. A named senior DBA leads each one, and any of them can roll into 24/7 support with a 15-minute emergency SLA.

  • 01

    Tanzu PostgreSQL Architecture & HA Design

    We design and deploy PostgreSQL on Kubernetes using the VMware Tanzu for PostgreSQL Operator — with automated failover, S3 backup integration, and production-grade HA topologies. Rolling upgrades and point-in-time recovery are configured from day one.

    • Tanzu PostgreSQL Operator deployment: instance CR configuration, replica count, storage class
    • High availability: Patroni-based automatic failover with pod anti-affinity for zone-aware placement
    • S3 backup integration: scheduled backups, WAL-G archiving, and point-in-time recovery
    • Rolling zero-downtime upgrades via operator-managed switchover and Prometheus monitoring
  • 02

    PostgreSQL Query Optimization & Performance Tuning

    Slow queries are the #1 PostgreSQL production pain point. Our DBA team identifies and resolves bottlenecks through EXPLAIN ANALYZE, index redesign, and vacuum strategy tuning.

    • EXPLAIN ANALYZE plan analysis with parallel query and JIT evaluation
    • Index strategy: B-tree, GIN, GiST, BRIN design and covering indexes
    • Vacuum and autovacuum tuning: bloat management and table health monitoring
    • Connection pooling with PgBouncer and partitioning strategy for large tables
  • 03

    PostgreSQL DBA Services & Consulting

    Our PostgreSQL DBAs handle schema design, replication monitoring, backup verification, and proactive database health management. Every engagement is led by a senior DBA with deep production expertise.

    • Schema design: normalization, data type selection, and constraint modeling
    • Replication monitoring: lag alerting, slot management, and WAL retention
    • Backup strategy: full and incremental backup verification with restore testing
    • Extension management: pg_partman, TimescaleDB, PostGIS, pgvector, and pg_cron
  • 04

    PostgreSQL Migration & Modernization

    We plan and execute PostgreSQL migrations from Oracle, MySQL, and MSSQL — covering schema translation, data validation, and minimal-downtime cutover. Major PostgreSQL version upgrades are handled via pg_upgrade with full pre- and post-migration checks.

    • Oracle to PostgreSQL: PL/SQL to PL/pgSQL conversion, sequence and trigger migration
    • MySQL to PostgreSQL: DDL translation, data type mapping, and application regression testing
    • PostgreSQL major version upgrades: pg_upgrade with pre/post validation checks
    • Foreign data wrapper (FDW) setup for phased migration with live source access
  • 05

    PostgreSQL Licensing & Subscription Management

    As a Broadcom Expert Advantage Partner, AceMQ manages your VMware Tanzu for PostgreSQL commercial subscription — from procurement through compliance and renewal. Licensing quotes delivered within 24 hours.

    • VMware Tanzu for PostgreSQL subscription procurement and entitlement management
    • Broadcom licensing transition guidance post-VMware acquisition
    • License compliance audit: reconcile deployed instances with purchased entitlements
    • Multi-year contract negotiation and renewal cost optimization
  • 15 MIN SLA

    24/7 Tanzu Postgres Support

    Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

    • 15-minute emergency response SLA
    • Named engineer, zero cold-start
    • Proactive CVE & health monitoring
    • Quarterly deployment reviews
    Compare the four Tanzu Postgres support stages

Want AceMQ to take this off your team's plate? Tell us about your Tanzu Postgres estate.

Contact Us

24/7 Support

Tanzu Postgres Support When It Matters Most

AceMQ Tanzu Postgres support gives you a named senior DBA and a 15-minute first response when production is down, 24/7, on Kubernetes under the Tanzu operator. Lower severities get 1-hour, 4-hour and next-day responses, and every P1 ends with a written root-cause analysis.

  1. 15 minfirst responseEmergencyProduction down, messages not flowing, queue manager failure
  2. 1 hourfirst responseCriticalSevere degradation, high error rates, approaching capacity
  3. 4 hoursfirst responseHighPerformance issues, configuration problems, non-critical failures
  4. Next Dayfirst responseStandardQuestions, guidance, best practices, non-urgent improvements

P1 escalation path

A replay of one P1, from the first page to the written root-cause analysis

SLA 15:00
T+Elapsed15:00
Engineer on your bridge

15-minute P1 response, 24/7.
A response time, not a resolution time.

  1. T+00:00

    P1 opened, on-call engineer paged

    Phone, email or Slack reaches the on-call senior engineer directly, whether the incident is in RabbitMQ, Kafka, Redis, PostgreSQL or Kubernetes. No web form, no tier-1 queue.

    Paged
  2. T+15:00

    Senior engineer on your bridge

    A senior engineer who already knows your environment joins a live bridge, so nobody has to re-explain your topology.

    Live
  3. T+30:00

    Specialists across the stack join

    When an incident crosses components, the engineers who know each one join. For RabbitMQ, the path runs to the core team.

    If needed
  4. After

    Written root-cause analysis

    Root cause, the fix applied and the prevention steps, delivered after every P1.

    Every P1

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

  • Named Engineers on Your Account

    Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

  • Live Escalation on Any Ticket

    Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

  • Proactive Risk Mitigation

    Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

  • Critical Bug & CVE Intelligence

    Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

  • Direct Product Roadmap Access

    As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

Compare Tanzu Postgres support plans

How It Works

What actually happens next

An AceMQ Tanzu Postgres engagement runs in four stages: an instance and licensing assessment of 1 to 2 weeks, written findings within a week, changes made alongside your DBAs one cluster at a time with a tested failback, then a handover with runbooks for failover, restore and major-version upgrade written against your operator deployment.

1–2 weeks

Instance and licensing assessment

We review operator and Postgres versions, instance sizing and node placement, replication and failover behaviour, connection pooling, autovacuum settings and measured restore times — alongside how core count maps to your Tanzu licence.

Within a week

Written findings and plan

Prioritised findings covering availability, performance and licence position, with the reasoning attached so a resize or a renewal decision can be defended to whoever signs it.

Scoped per engagement

Implementation alongside your team

We change instance configuration, pooling, replication and vacuum settings with your DBAs rather than around them, one cluster at a time with a tested failback before we move on.

Ongoing

Handover and optional cover

Runbooks for failover, restore and major version upgrade written against your operator deployment, plus 24/7 support with a 15-minute emergency SLA if you want it.

  • Written findings before any change
  • Every cluster change staged with a tested failback
  • Your engineers in the room
  • You keep the runbooks
  • Ad hoc engagements or an annual partnership

A senior engineer, not an SDR. No sales sequence attached.

Customer Success

Real Tanzu Postgres Results

AceMQ case studies where PostgreSQL on Kubernetes was part of the estate, from failover design to restore testing and WAL and replication-slot support. Each one links to the full write-up: the environment, what AceMQ assessed or changed, and the result.

1 / 4 case studies

  • Remediation

    Tanzu Postgres Failover That Never Triggered

    Regional Payments Processor

    Finding why a Tanzu Postgres primary stayed in service while refusing queries, and fixing the health probe so the operator promotes a replica.

    Tanzu PostgresPostgreSQLKubernetesPrometheus
    Read case study : Tanzu Postgres Failover That Never Triggered
  • Support

    Tanzu Postgres Checkpoint Stalls on Throttled Volumes

    Software-as-a-Service Analytics Vendor

    Support engagement tracing afternoon write latency spikes on Tanzu Postgres to volume burst credits, not the database settings everyone had been tuning.

    Tanzu PostgresPostgreSQLKubernetesPrometheus
    Read case study : Tanzu Postgres Checkpoint Stalls on Throttled Volumes
  • Assessment

    Tanzu Postgres Backup and Restore Assessment

    Public Sector Records Agency

    Restoring a Tanzu Postgres backup into a clean namespace for the first time, and finding that WAL archiving had been failing quietly for weeks.

    Tanzu PostgresPostgreSQLKubernetesLinux
    Read case study : Tanzu Postgres Backup and Restore Assessment
All use cases

Solutions

Every way AceMQ works with Tanzu Postgres.

AceMQ covers Tanzu Postgres end to end: operator and HA consulting, 24/7 support and incident management, proactive monitoring, managed PostgreSQL on your infrastructure or on AceMQ's, cover for versions past support, and a fixed-price health check.

Projects

Build, fix or move Tanzu Postgres

Fixed-scope work led by a senior engineer: architecture and new builds, a health check of what you run today, or a migration with a reversible cutover.

Support and managed services

Keep Tanzu Postgres running

Four stages of ongoing cover once you are live. Each stage hands more of the day-to-day work to AceMQ, from a 15-minute emergency SLA to AceMQ hosting and running Tanzu Postgres for you.

Compare the four Tanzu Postgres support stages

Side by side

Tanzu Postgres or community PostgreSQL on Kubernetes: what changes?

Tanzu Postgres is PostgreSQL on Kubernetes with a vendor-built operator and a commercial subscription. Community PostgreSQL on Kubernetes uses an open-source operator and no licence fee. Either way, vacuum, query plans, connection pooling and storage performance stay with your team, and that is the layer AceMQ covers.

Tanzu Postgres compared with community PostgreSQL on Kubernetes on who supplies the build, licensing, defects, incidents, cost shape and exit
QuestionTanzu Postgres (commercial subscription)Community PostgreSQL with an open-source operator
Who supplies the PostgreSQL build and the operator?The vendor ships the Postgres builds and the Kubernetes operator under a subscription.You choose an open-source operator and community builds, and your team tracks their releases.
How is it licensed?A per-core subscription. AceMQ quotes Tanzu licensing in the US only, with a 72-core minimum.No licence fee. You pay for infrastructure, and for support if you want it.
Who fixes a product defect?The vendor, through the subscription's support. AceMQ does the diagnosis first so the case starts from evidence.The open-source project, on its own timeline, or your team with a patch.
Who answers a database incident?Vendor support covers the product. Failover behaviour, vacuum, pooling and storage stay with your team, or AceMQ: a named senior DBA, 24/7, a 15-minute response and a written root-cause analysis for every P1.Your team, or AceMQ with the same named senior DBA, 24/7, 15-minute response and root-cause analysis for every P1.
What does it cost?A per-core subscription, plus the Kubernetes cluster it runs on.The Kubernetes cluster it runs on, plus a support contract priced on the cover you need.
How do you leave?pg_dump or logical replication to another PostgreSQL. Operator-specific settings do not travel.Nothing proprietary to exit. Runbooks and topology documentation are yours.

For what the community, vendors and independent support each cover for PostgreSQL, see PostgreSQL support options compared. For version dates, read PostgreSQL end-of-life dates by version.

Not sure which option fits? A senior Tanzu Postgres engineer will scope it with you.

Contact Us

One partner, not five

We Support Your Entire Tech Stack

Tanzu Postgres rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

Messaging & Streaming

Databases & Caching

Search & Analytics

Lakehouse & Compute

Observability & Monitoring

Data Integration

Cloud & Containers

API Management

VMware Tanzu

See all 51 technologies we supportShow fewer

Guides, articles and comparisons

Go deeper on Tanzu Postgres.

Guides from AceMQ engineers on PostgreSQL end of life and support options, plus VMware licensing and the AceMQ services for the databases and platforms that usually run next to Tanzu Postgres. Each link goes to the full article or service page.

Related services

Ready to talk Tanzu Postgres? Get a quote or send us a message.

Contact Us

FAQs

Tanzu Postgres Questions Answered

Eight answers on Tanzu Postgres from AceMQ: who answers when a database fails, versions, what consulting includes, failover that never triggered, licensing in the US, migrations from Oracle, running Postgres outside the operator, and health checks.

Still have questions about Tanzu Postgres? Email an Expert

Who answers when a Tanzu Postgres database fails in production, and how fast?

A named AceMQ senior DBA answers within 15 minutes, 24/7, when a Tanzu Postgres database is unreachable, commits are hanging or a failover did not complete. Lower severities get a first response within 1 hour, 4 hours or the next business day, and the DBA stays engaged until the root cause is documented in a written analysis.

Which PostgreSQL versions does AceMQ support on Tanzu Postgres?

AceMQ supports PostgreSQL 13 through 17 on Tanzu Postgres, plus Patroni-managed clusters and other Kubernetes operators. Vendor release and support dates for Tanzu builds are set by the vendor, so we check your entitlement and operator version first, then plan any major-version upgrade with pg_upgrade or logical replication before a support window closes.

What does Tanzu Postgres consulting from AceMQ include?

Our consulting covers operator deployment and instance configuration, high availability with Patroni, pgbouncer pooling, vacuum and query tuning, backup and point-in-time recovery, and major-version upgrades. A named senior DBA leads each engagement, delivers written findings before changing anything, and works alongside your team.

Our failover did not trigger even though the primary was clearly broken. Why?

Usually because the health check asked a narrower question than you assumed. A primary that has run out of connections or filled its data volume still completes a TCP handshake and can pass a shallow readiness probe, so the operator sees a healthy leader and never promotes. We review the probe, then induce those failures in a non-production cluster to verify the fix.

Can AceMQ help with Tanzu Postgres licensing?

Yes, in the US only. Tanzu licensing through AceMQ has a 72-core minimum. We reconcile deployed instances and core counts against entitlements, flag exposure before a renewal, and size clusters with the licence in view. Quote requests are answered within 1 hour, by the same team that sizes your clusters.

Can you migrate us from Oracle or SQL Server to Postgres on Kubernetes?

Yes. We convert PL/SQL and T-SQL procedural code, remap data types, validate data at the application layer as well as the data layer, and build a cutover with a rollback. Foreign data wrappers let a phased migration read the live source while the application moves over.

Do you support PostgreSQL outside the Tanzu operator?

Yes. We support Tanzu Postgres, other Kubernetes operators, Patroni clusters on VMs and bare-metal PostgreSQL, including estates that run several at once. The operator changes how failover and upgrades are orchestrated, but xmin, autovacuum, WAL and the planner behave the same everywhere, and that is where most incidents start.

What is involved in a Tanzu Postgres health check?

A health check reviews operator and PostgreSQL versions, instance sizing and node placement, failover and replication behaviour, pgbouncer, autovacuum settings, measured restore times and how core count maps to your licence. You get a written report with prioritised fixes. It is a fixed-price engagement, and many teams repeat it quarterly.

Can we work with AceMQ on Tanzu Postgres without a long contract?

Yes. AceMQ works on Tanzu Postgres in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.

How much does AceMQ Tanzu Postgres support or consulting cost?

Every AceMQ proposal is tailored to your requirements: your Tanzu Postgres environment, the SLA you need, the hours of cover and the scope of work. We do not send generic quotes or publish a price list, because two estates of the same size rarely need the same thing. Request a quote and AceMQ replies within 1 hour.

Let's talk

Ready to Run PostgreSQL with Enterprise-Grade Confidence?

AceMQ provides 24/7 PostgreSQL DBA support, Kubernetes-native Tanzu deployment, and commercial Tanzu for PostgreSQL licensing — backed by a 15-minute emergency SLA. Contact us and get a licensing quote within 24 hours.

A senior PostgreSQL DBA, not a sales queueAbout your clusters, not a pitch deckQuote requests answered within 1 hour

Production incident right now?Email a Tanzu Postgres Architect

Get in Touch

Talk to a Tanzu Postgres Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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