
Work With the Most Trusted VMware Partner in the Americas
AceMQ was recognized by Broadcom as the VMware Expert Advantage Partner of the Year — Americas 2025. Our Valkey consulting, support, and licensing is backed by the deepest VMware Tanzu expertise in the Americas.
Valkey Consulting & Support
Every engagement is staffed by a senior Valkey engineer — no juniors, no ticket queues.
Valkey Support When It Matters Most
Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.
How Our Support Actually Works
Beyond SLAs — the model behind senior-only, zero-cold-start expert access.
Named Engineers on Your Account
Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.
Live Escalation on Any Ticket
Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.
Proactive Risk Mitigation
Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.
Critical Bug & CVE Intelligence
Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.
Licensing & Security Edge
Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.
Direct Product Roadmap Access
As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.
We Support Your Entire Tech Stack
Valkey rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
Valkey Licensing
AceMQ simplifies your VMware Tanzu licensing — from subscription management and renewals to compliance and cost optimization.
VMware Tanzu Valkey commercial subscription procurement and entitlement management
Broadcom Expert Advantage licensing guidance — navigate Valkey subscription models confidently
License compliance audit: reconcile deployed Valkey nodes with purchased entitlements
Renewal negotiation and multi-year cost optimization for Valkey subscriptions
24h Valkey licensing quote turnaround for new deployments and capacity expansions
L3 commercial support access — direct Broadcom/VMware Valkey engineering escalation
Enterprise SLA tier guidance: selecting the right support tier for your uptime requirements
Evaluation and development licensing management for pre-production Valkey environments
Ready to simplify your Valkey licensing?
Valkey Questions Answered
Common questions about Valkey consulting, support, and migrations.
Still have questions about Valkey?
Talk to a Valkey Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.
