Why teams call us about Elasticsearch
Elasticsearch Consulting & Support
Every engagement is staffed by a senior Elasticsearch engineer — no juniors, no ticket queues.
What actually happens next
Cluster and index review
We look at shard count and sizing against node heap, mapping growth, ILM policy against the retention you actually need, the shape of your queries and aggregations, and recovery settings.
Written findings and plan
Which indices and which queries are causing the pressure, what is merely correlated with it, and what to change first. Written so your own engineering leadership can sign it off.
Implementation alongside your team
Reindexing and mapping changes run behind aliases, rebalancing throttled so search stays available, node changes made one at a time.
Handover and optional cover
Runbooks for unassigned shards, snapshot restore and rolling upgrade, plus 24/7 support with a 15-minute emergency SLA if you want it.
Real Elasticsearch Results
See how enterprises trust AceMQ for their most critical Elasticsearch workloads.
Elasticsearch Support When It Matters Most
Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.
How Our Support Actually Works
Beyond SLAs — the model behind senior-only, zero-cold-start expert access.
Named Engineers on Your Account
Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.
Live Escalation on Any Ticket
Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.
Proactive Risk Mitigation
Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.
Critical Bug & CVE Intelligence
Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.
Licensing & Security Edge
Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.
Direct Product Roadmap Access
As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.
We Support Your Entire Tech Stack
Elasticsearch rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
Elasticsearch Questions Answered
Common questions about Elasticsearch consulting, support, and migrations.
Still have questions about Elasticsearch?
Talk to an Elasticsearch Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.
