Managed services
Managed open-source services, on your infrastructure or ours
Last reviewed by Tyler Eastridge
AceMQ runs your open-source data and messaging platforms for you: 24/7 on-call, monitoring, patching, upgrades and capacity, handled by senior engineers who specialise in each technology. We operate it in your cloud account or data centre, or host a dedicated deployment on AceMQ infrastructure.
160+ customers10+ years15-min Sev 1 responseQuotes in 1 hour
The four tiers
Managed means Tier 3 and Tier 4
AceMQ's support ladder has four tiers. Each one moves one more responsibility from your team to ours. Tiers 1 and 2 are support: your team runs the platform and we back you up. Tiers 3 and 4 are managed services: AceMQ runs it and holds the pager.
Your team runs it · support
Reactive support
Senior engineers answer your tickets 24/7 under the contracted SLA, with root-cause write-ups after every Sev 1.
Pager: your team
Proactive monitoring
Tier 1, plus AceMQ watches your metrics and raises lag, replication and capacity problems before users notice.
Pager: your team, warned early
AceMQ runs it · managed
Managed on your infrastructure
AceMQ operates the platform inside your cloud account, Kubernetes cluster or data centre, with the system access that takes. You keep the account, the data and the bill.
Pager: AceMQ
Managed on AceMQ infrastructure
AceMQ hosts and runs a dedicated deployment for you. You get endpoints, not servers, cloud accounts or an on-call rota.
Pager: AceMQ
Tier 3 and Tier 4 get the same operations, and both include system access for AceMQ engineers on every technology. What changes is where the platform runs and who owns the infrastructure under it. See Tiers 1 and 2 on the support page.
What we run
Managed services by technology
Each page covers what the managed contract includes for that technology, where we can run it, and what the first hour of an outage looks like.
Messaging & streaming
Databases & caching
- Managed PostgreSQL
HA, backups, major-version upgrades and tuning, in your account or ours.
View service - Managed Redis
Cluster and Sentinel setups, persistence, memory and failover run 24/7.
View service - Managed SQL Server
Always On availability groups, patching, index and query care.
View service - Managed Oracle Database
RMAN restore tests, Data Guard, Release Update patching and on-call, in your environment or ours.
View service - Managed MySQL
Replication, point-in-time recovery and the move from 8.0 to 8.4 LTS, in your account or ours.
View service
Data platforms
Managed services are offered for every technology AceMQ supports, not only the ones above. If yours has no page yet, ask and we will scope it. See managed open source across a whole estate.
Compare
Managed vs. support vs. a cloud provider
Three ways to keep an open-source platform running. The difference is who holds the pager, where it runs and how much of the engine you can still choose. AceMQ's managed database services cover high availability, disaster recovery, patching and day-to-day database administration on the engine and version you already run, where a fully managed cloud database service limits you to the provider's versions and features.
| Question | AceMQ managedTier 3 and Tier 4 | AceMQ supportTier 1 and Tier 2 | Cloud provider serviceFor example a hosted Kafka or PostgreSQL |
|---|---|---|---|
| Who holds the pager | AceMQ, 24/7 | Your team, with AceMQ engineers on call behind you | The provider, for its service layer |
| Where it runs | Your cloud or data centre, or AceMQ infrastructure | Wherever you run it today | The provider's cloud only |
| Patching and upgrades | AceMQ plans, rehearses and applies them | AceMQ advises, your team applies | On the provider's schedule and version list |
| Version and engine choice | Yours, including open-source builds you already run | Yours | Limited to what the provider offers |
| Leaving | A handover: runbooks and configs are already yours | Nothing to leave; you run it | A migration off provider-specific features |
| How it is priced | Quote by scope and tier | $24,000–72,000 a year by SLA, scope and deployment | Usage-based on your cloud bill |
Onboarding
How AceMQ takes over the pager
Nobody hands over a production platform on day one. We learn it, document it and run it alongside your team before the pager moves.
Scope call
We map what you run: versions, topology, environments, SLAs and where it should live.
Out: a quote and a tier recommendation
Assessment and access
A health check of every cluster, system access agreed with your security team, monitoring wired in.
Out: findings and a fix list
Runbooks and shadowing
We write the runbooks and run changes alongside your engineers until both sides are confident.
Out: runbooks you own
Pager handover
AceMQ goes on call. You get engineers who know your environment, agreed change windows and a regular operations report.
Out: 24/7 operations
Pricing
Managed services are quote-only
There is no list price for managed services, because the work depends on what we run and where. Tell us the estate and we send a quote, usually within the hour.
What we run
Technologies, clusters, nodes and environments, from one production cluster to a multi-region estate.
Where it runs
Tier 3 in your cloud or data centre, or Tier 4 on AceMQ infrastructure, where hosting is part of the price.
SLA and change windows
Response targets, maintenance windows and how often changes ship.
Compliance and access
Air-gapped sites, rules for how AceMQ engineers access your systems, and audit evidence.
For reference: support
A year for AceMQ 24/7 support (Tiers 1 and 2), set by SLA, scope and deployment, with discounts when you cover several technologies. Managed services add the operations on top, so they are quoted separately.
Get a quote
Tell us what you run. We will tell you how we would run it.
Send the technologies, versions and where they live. An engineer replies with a tier recommendation and a quote.
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