Your first hour of a Azure Service Bus outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Azure Service Bus engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
Azure Service Bus problems we fix every week
These are real symptoms from real Azure Service Bus production environments — and the first thing our engineers check when one comes in.
Azure Service Bus problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your Azure Service Bus support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support Azure Service Bus wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your namespaces, your entity layout, and which workloads sit behind which subscriptions — so a P1 call starts with diagnosis, not orientation.
No Tier-1 Triage Layer
You reach a senior engineer directly by phone, email, or Slack. Nobody collects a repro to pass along, and there is no support-plan tier gate between you and someone who can read your Service Bus diagnostic logs.
The Client Side, Which Azure Support Won't Debug
Most Service Bus incidents are client-side: lock renewal, prefetch, retry policy, or a handler that throws before Complete. Platform support scopes to the service, which means the layer causing your problem is the layer nobody is looking at.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am incident is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Proactive, Not Just Reactive
Quarterly reviews of dead-letter growth, active message age, throttled-request trend, and entity size headroom — so you catch a subscription filter that stopped matching before it becomes a month of missing data.
We Know the Alternatives Too
We support RabbitMQ, Kafka, IBM MQ, and ActiveMQ at the same depth. That means we will tell you when Service Bus is the wrong tool for a workload, and when Event Hubs or a self-managed broker would cost less and behave better.
Azure Service Bus support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.