The Featured Authorized Partner for RabbitMQ — named by the engineers who build it
AceMQ is the Featured Authorized Partner for RabbitMQ, named by the RabbitMQ Core Engineering Team — the people who write and maintain the broker. That recognition covers RabbitMQ support, licensing and professional services, and it makes AceMQ the only RabbitMQ partner with a direct line to the core team. When an escalation needs an answer that is not in the documentation, it does not stop at a support tier.
You do not have to take our word for it — RabbitMQ lists AceMQ on its own site.
See AceMQ listed on rabbitmq.comYou probably need this if…
Where you are now, and where you end up
Concrete state changes, not deliverable counts. This is what actually differs about your RabbitMQ estate when the engagement closes.
Recurring memory alarms cleared by restarting nodes on a runbook nobody wrote down.
The specific queue and consumer pattern driving memory growth is identified, with a corrected prefetch and flow-control configuration that holds under peak load.
A backlog of unacknowledged messages that grows during business hours and never fully drains.
Consumer acknowledgement behavior and prefetch sizing corrected, backlog drained, and an alert that fires on unacked growth before it becomes visible to users.
Quorum queues silently running with fewer members than configured after past node replacements.
Full member sets restored, the replacement procedure that lost them corrected, and a check that surfaces under-replicated queues automatically.
Nobody on the team can say with confidence whether the last partition event lost messages.
A documented partition-handling strategy, verified publisher confirms, and a reconciliation method that answers the question definitively.
Incidents diagnosed by whoever is available, with knowledge leaving when they do.
A written diagnostic runbook specific to your topology, so the next incident is handled the same way regardless of who is on call.
What's covered
How it actually runs
Every phase has a defined duration and a concrete artifact handed over at the end of it. You always know what stage you're in and what you've received.
Rapid Triage
A senior engineer gets read access to your cluster, metrics, and logs. We establish what changed, what the actual failure signature is, and whether you are currently at risk of another incident — before proposing anything.
- Current-state risk assessment with anything urgent flagged immediately
- Confirmed failure signature, separated from downstream symptoms
- Interim mitigation if you are still exposed
Deep Diagnosis
We reproduce or trace the failure through broker internals — queue and channel state, Erlang process and memory breakdown, flow control, disk and network behavior, and the client-side acknowledgement pattern. Most RabbitMQ problems are not broker bugs; they are configuration and client behavior interacting badly under load.
- Root cause established with supporting evidence, not a hypothesis
- Contributing factors ranked by impact
- Reproduction steps where the failure can be reproduced safely
Remediation
We implement the fix with you — configuration changes, topology corrections, client library changes, or an upgrade where the cause is a known defect. Changes are staged and validated rather than applied directly to production.
- Applied and validated fix, with rollback plan
- Before/after metrics demonstrating the change worked
- Client-side recommendations where the fix belongs in application code
Prevention & Handover
We close by making sure this class of failure surfaces early next time. That means the monitoring and alerting gaps that let it reach production get closed, and your team gets a written runbook for the specific topology you run.
- Written root-cause analysis document
- Monitoring and alert rules covering the failure mode
- Diagnostic runbook specific to your cluster topology
- Live handover session with your on-call team
Real RabbitMQ Results
See how enterprises trust AceMQ for their most critical RabbitMQ workloads.
Questions about RabbitMQ troubleshooting
Talk to a RabbitMQ Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.