24/7 ActiveMQ Support with a 15-Minute Emergency SLA

Our ActiveMQ support covers 24/7 emergency incident response with a 15-minute SLA, root cause analysis on every P1, performance tuning, CVE and patch advisory, quarterly health checks, and upgrade or migration support. Every ticket is handled by a named senior engineer assigned to your account — there is no tier-1 triage layer and no per-incident charge.

Yes. We support ActiveMQ Classic 5.x and ActiveMQ Artemis 2.x in production, including migration between them. This matters more than it sounds: despite sharing the ActiveMQ name, Classic and Artemis have fundamentally different architectures, persistence models, and configuration. Many support vendors are genuinely strong in only one.

P1 emergencies — production down, messages not flowing, broker failure — get a 15-minute first response with a senior engineer joining a live bridge. P2 critical issues are 1 hour, P3 high-priority 4 hours, and P4 standard questions next business day. These are contractual, not best-effort targets.

Yes. We support Amazon MQ for ActiveMQ alongside self-managed deployments. Amazon MQ removes some operational surface but not the ones that cause most incidents — producer flow control, prefetch and memory tuning, destination design, and client-side failover configuration are all still yours to get right, and all still where we spend most diagnostic time.

Yes, and we will tell you honestly whether you should. We plan and execute migrations from ActiveMQ to RabbitMQ or Kafka with zero message loss, including protocol mapping, parallel-run validation, and canary cutover. We also frequently advise customers that their ActiveMQ deployment is fixable and a migration would be expensive theatre — the diagnosis comes first.

Yes. We support legacy ActiveMQ versions that no longer receive upstream patches, including bug workarounds and backported mitigations where official fixes are unavailable. Many regulated environments cannot upgrade on the community's timeline, and that constraint is a normal part of enterprise support rather than a disqualifier. For security fixes on ActiveMQ Classic 5.15 to 5.18 and on Artemis, AceMQ's OSSeva platform backports CVE patches, so an estate can stay on its version while the upgrade is planned.

Apache ActiveMQ is an open-source message broker from the Apache Software Foundation, released under the Apache license, and the project itself offers community help only. Commercial support comes from three places. Red Hat supports AMQ Broker, its own product built on ActiveMQ Artemis, for Red Hat subscribers. AWS supports Amazon MQ as a managed service. Independent providers such as AceMQ give production support for the Apache release itself, both ActiveMQ Classic and Artemis, on premises, in the cloud or on Kubernetes, with 24x7 plans and an escalation path to senior engineers.

ActiveMQ is a multi-protocol broker. Classic uses OpenWire as its native protocol and also speaks AMQP, STOMP and MQTT. Artemis adds its own core protocol alongside the same set. Both implement JMS, with ActiveMQ Classic 6.x and current Artemis releases moving to Jakarta Messaging. Support covers all of these, plus the things most deployments put around the broker: Apache Camel routes, the JDBC or KahaDB persistence layer, networks of brokers, and the Java client configuration where many production problems actually originate.

Yes, both ActiveMQ Classic and Artemis are actively maintained. ActiveMQ Classic 6.x is the current line. It requires Java 17 and moves from the javax.jms namespace to Jakarta Messaging, so an upgrade from 5.x touches application code and libraries as well as the broker. That work is worth planning because CVE patching only happens on maintained release lines, and ActiveMQ has had serious vulnerabilities, including a remote code execution flaw in the OpenWire protocol in 2023 that was widely exploited. If you cannot upgrade yet, we put mitigations in place, restrict exposure of the broker ports, and support the version you run while the upgrade is prepared.

Yes. AceMQ works on ActiveMQ in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.

Every AceMQ proposal is tailored to your requirements: your ActiveMQ environment, the SLA you need, the hours of cover and the scope of work. Most contracts run $24,000–72,000 a year, depending on the SLA, the scope and how ActiveMQ is deployed, with aggressive discounts when several technologies share one contract. Request a quote and AceMQ replies within 1 hour.