Why teams call us about Apache Pulsar
Apache Pulsar Consulting & Support
Every engagement is staffed by a senior Apache Pulsar engineer — no juniors, no ticket queues.
What actually happens next
Cluster and BookKeeper assessment
We review broker and bookie sizing, ledger and topic retention, namespace policies, subscription types, bundle distribution and tiered storage configuration — treating the broker layer and the BookKeeper layer as the separate systems they are.
Written findings and plan
Prioritised findings with the reasoning attached, clearly split between what belongs to the broker layer and what belongs to storage.
Implementation alongside your team
We change namespace policies, retention, subscription patterns and bookie capacity with your engineers rather than around them. Every change is staged and reversible.
Handover and optional cover
Runbooks for backlog recovery, bookie replacement and geo-replication failover, plus 24/7 support with a 15-minute emergency SLA if you want it.
Real Apache Pulsar Results
See how enterprises trust AceMQ for their most critical Apache Pulsar workloads.
Apache Pulsar Support When It Matters Most
Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.
How Our Support Actually Works
Beyond SLAs — the model behind senior-only, zero-cold-start expert access.
Named Engineers on Your Account
Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.
Live Escalation on Any Ticket
Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.
Proactive Risk Mitigation
Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.
Critical Bug & CVE Intelligence
Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.
Licensing & Security Edge
Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.
Direct Product Roadmap Access
As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.
We Support Your Entire Tech Stack
Apache Pulsar rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
Apache Pulsar Questions Answered
Common questions about Apache Pulsar consulting, support, and migrations.
Still have questions about Apache Pulsar?
Talk to an Apache Pulsar Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
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