Apache Pulsar Consulting & Support

Apache Pulsar Consulting & Services for Enterprises

Pulsar's split between the broker layer and BookKeeper storage layer is the thing that makes it different from Kafka — and the thing that trips up teams who operate it like Kafka. AceMQ engineers design and run Pulsar clusters with that separation front of mind.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

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Apache Pulsar Consulting & Support

Every engagement is staffed by a senior Apache Pulsar engineer — no juniors, no ticket queues.

01

Multi-Layer Architecture Design

Pulsar's broker/BookKeeper separation is its key architectural differentiator from Kafka. We size and scale each layer independently, the way Pulsar is designed to run.

  • Broker and BookKeeper (bookie) layer separation design, sized independently for compute vs. storage scaling
  • Namespace and tenant architecture for platform teams serving multiple internal customers on shared infrastructure
  • Topic partitioning and subscription-type selection (exclusive, shared, failover, key-shared) matched to your consumption pattern
  • ZooKeeper metadata store sizing and quorum configuration for cluster coordination
02

Broker & BookKeeper Performance Tuning

Latency and throughput problems in Pulsar often live in the BookKeeper layer, not the broker. We tune both independently.

  • Broker-side caching and dispatch throttling tuning to reduce consumer-facing latency
  • BookKeeper journal and ledger disk separation for write-latency isolation from read throughput
  • Managed ledger configuration (ensemble size, write quorum, ack quorum) tuning for durability vs. latency tradeoffs
  • Producer-side batching and compression tuning for high-throughput topics
03

Migration from Kafka or RabbitMQ

Pulsar's multi-layer model requires genuinely different operational thinking than Kafka or RabbitMQ. We're upfront about the learning curve before you commit to it.

  • Topic and consumer-group model mapping from Kafka partitions or RabbitMQ queues to Pulsar's subscription model
  • Honest operational learning-curve assessment: BookKeeper adds a storage layer your team will need to learn to operate
  • Kafka-on-Pulsar (KoP) protocol handler evaluation for teams wanting to preserve existing Kafka clients during transition
  • Phased cutover plan with parallel-run validation before decommissioning the legacy broker
04

Geo-Replication & Managed Operations

Pulsar's native geo-replication and tiered storage are two of its strongest capabilities — and two of the easiest to misconfigure without hands-on experience.

  • Geo-replication architecture design for multi-region deployments with independent regional failure domains
  • Tiered storage configuration to offload cold ledger data to cheap object storage for effectively infinite retention
  • 24/7 incident response for bookie disk failures, under-replicated ledgers, and broker unloading events
  • Pulsar Functions architecture design for lightweight stream processing without a separate compute cluster
05

Pulsar Cluster Health Check

A structured review of your broker and BookKeeper configuration — delivered as a written report your team can act on.

  • Broker and BookKeeper cluster configuration review against production hardening recommendations
  • Namespace and tenant isolation audit for noisy-neighbor risk across shared clusters
  • Ledger under-replication and disk headroom review across the BookKeeper ensemble
  • Written report with prioritized remediation covering durability, multi-tenancy isolation, and upgrade risk

24/7 Apache Pulsar Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
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24/7 Support

Apache Pulsar Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Apache Pulsar rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

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Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Production-Proven Pulsar Expertise

Our engineers hold deep, hands-on Pulsar expertise across broker/BookKeeper tuning, multi-tenancy design, and geo-replicated deployments.

Break/Fix Through Root Cause

We stay engaged on incidents until the root cause is documented and the cluster is fully stable — not just until the alerting clears.

Healthcheck & Quarterly Reviews

Structured broker, BookKeeper, and multi-tenancy isolation reviews — with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When your Pulsar cluster degrades, you call us directly — no ticket, no cold-start.

FAQs

Apache Pulsar Questions Answered

Common questions about Apache Pulsar consulting, support, and migrations.

Our Pulsar consulting covers broker and BookKeeper architecture design, multi-tenancy and namespace design, performance tuning across both layers, geo-replication architecture, Pulsar Functions development, and migration from Kafka or RabbitMQ. Every engagement is staffed by a named senior engineer.

The core difference is Pulsar's separation of the broker layer (serving) from the BookKeeper layer (storage). Brokers are stateless and can be scaled or replaced independently of the data they serve, which changes how you think about capacity planning, failure recovery, and multi-tenancy compared to Kafka's tightly coupled broker-and-log model.

The migration itself — mapping topics and consumer groups to Pulsar's model — is usually the easier part. The harder part is operational: your team needs to learn to run and monitor the BookKeeper storage layer, which has no direct Kafka equivalent. We're upfront about this learning curve rather than downplaying it, and Kafka-on-Pulsar (KoP) can ease the client-side transition.

Pulsar's tenant and namespace model is built for exactly this — isolating resource quotas, access policies, and even storage retention per internal team on shared cluster infrastructure. We design namespace hierarchies and quota policies so one noisy tenant can't degrade another's topics.

Pulsar has geo-replication built into the broker layer as a native feature, replicating at the topic level across clusters with configurable replication policies, rather than requiring a separate replication tool bolted on afterward. We design regional failure domains and replication topology to match your latency and durability requirements.

We start by checking whether the problem is in the broker layer (dispatch, consumer connections) or the BookKeeper layer (ledger under-replication, disk pressure on bookies), since the two layers fail differently and need different remediation. We stabilize first, then document the root cause.

Still have questions about Apache Pulsar?

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Ready to Get the Most Out of Pulsar's Architecture?

Whether you need emergency support, a health check, a Kafka migration, or ongoing managed operations — AceMQ staffs every engagement with a named senior engineer. Get a quote in 24 hours.

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