Redpanda Consulting & Support

Redpanda Consulting & Services for Enterprises

Redpanda gives you the Kafka wire protocol without ZooKeeper, JVM tuning, or a separate coordination layer to operate. AceMQ engineers design and run Redpanda clusters for teams who want Kafka-protocol messaging without Kafka's operational overhead.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

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Our Services

Redpanda Consulting & Support

Every engagement is staffed by a senior Redpanda engineer — no juniors, no ticket queues.

01

Cluster Architecture Without ZooKeeper

Redpanda's Raft-based architecture removes the ZooKeeper/KRaft coordination layer entirely. We design clusters around that simplification, not around Kafka habits.

  • Redpanda cluster sizing and topic partition design without a separate coordination service to operate
  • Raft-based replication and rack-awareness configuration for multi-AZ durability
  • Thread-per-core-aware node sizing — core count and NVMe disk selection matched to target throughput
  • Security configuration: TLS, SASL/SCRAM, and RBAC policy design for topic and cluster access
02

Thread-Per-Core Performance Tuning

Redpanda's thread-per-core model rewards different tuning than a JVM-based broker. We tune for the architecture it actually runs on.

  • Core allocation and IRQ affinity tuning to keep Redpanda's thread-per-core model saturated under load
  • Producer batching and compression tuning specific to Redpanda's Kafka-API implementation
  • Tiered storage configuration to separate hot local NVMe retention from cold object storage retention
  • fsync and write-caching tradeoff tuning between durability guarantees and produce latency
03

Migration from Apache Kafka

Redpanda's Kafka-API compatibility carries most client code over unchanged. We test what actually carries over and flag what doesn't rather than assuming full parity.

  • Kafka client compatibility testing across your existing producer/consumer libraries against Redpanda's Kafka API
  • Honest carries-over assessment: some Kafka-specific tooling (MirrorMaker patterns, certain Kafka Streams behaviors) needs rework
  • Schema Registry and Kafka Connect compatibility validation for your existing integrations
  • Phased cutover strategy with dual-write or replication-based sync during the migration window
04

Managed Redpanda Operations

Redpanda's operational simplicity doesn't mean zero-touch. We build the monitoring and runbooks that keep it that way in production.

  • 24/7 incident response for node failures, under-replicated partitions, and consumer lag spikes
  • WASM data transform pipeline design for in-broker stream processing without a separate Kafka Streams cluster
  • Tiered storage lifecycle management for cost-effective long-retention topics
  • Capacity planning and node-scaling runbooks for teams without a dedicated streaming platform team
05

Redpanda Health Check

A structured review of your cluster configuration and topic design — delivered as a written report your team can act on.

  • Cluster configuration review against Redpanda's production hardening recommendations
  • Topic and partition design audit for hot-partition risk and consumer group rebalancing frequency
  • Tiered storage and retention policy review against actual data access patterns
  • Written report with prioritized remediation covering throughput headroom, durability, and cost

24/7 Redpanda Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
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24/7 Support

Redpanda Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Redpanda rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

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Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Production-Proven Redpanda Expertise

Our engineers hold deep, hands-on Redpanda expertise from thread-per-core tuning to Kafka-protocol migration validation.

Break/Fix Through Root Cause

We stay engaged on incidents until the root cause is documented and the cluster is fully stable — not just until the alerting clears.

Healthcheck & Quarterly Reviews

Structured cluster configuration, topic design, and security posture reviews — with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When your Redpanda cluster degrades, you call us directly — no ticket, no cold-start.

FAQs

Redpanda Questions Answered

Common questions about Redpanda consulting, support, and migrations.

Our Redpanda consulting covers cluster architecture and sizing, thread-per-core performance tuning, tiered storage design, WASM transform pipeline development, and migration from Apache Kafka. Every engagement is staffed by a named senior engineer with production streaming platform experience.

For most teams, yes — there's no separate ZooKeeper or KRaft controller quorum to run, and the single-binary deployment removes a lot of JVM tuning surface area. It's not zero-ops: you still need to size nodes, tune for the thread-per-core architecture, and monitor cluster health. We're direct about where the complexity actually goes, not where it disappears.

Most standard producer/consumer client code works unchanged thanks to Redpanda's Kafka-API compatibility. Where you need real testing is Kafka-specific tooling — certain MirrorMaker configurations, some Kafka Streams state-store behaviors, and third-party connectors that assume Kafka-specific broker behavior. We test compatibility against your actual client inventory rather than assuming full parity.

WASM transforms let you run lightweight stream processing logic directly inside the Redpanda broker, without standing up a separate Kafka Streams or Flink cluster for simple filtering, enrichment, or reshaping tasks. We design transform pipelines for use cases where the processing logic is simple enough not to justify separate compute infrastructure.

Tiered storage moves older segment data from local NVMe to object storage (S3-compatible) while keeping it queryable, which lets you retain data far longer than local disk would allow without the cost of keeping it all on fast local storage. We design retention tiers based on your actual query and replay patterns, not a blanket policy.

We start with under-replicated partition counts and consumer lag metrics to isolate the problem layer, then move to immediate stabilization and root cause analysis. We stay engaged until the cluster is fully recovered — not just until the dashboard looks green.

Still have questions about Redpanda?

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Ready to Simplify Your Streaming Operations?

Whether you need emergency support, a health check, a Kafka migration, or ongoing managed operations — AceMQ staffs every engagement with a named senior engineer. Get a quote in 24 hours.

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Talk to a Redpanda Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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