Your first hour of a Apache NiFi outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Apache NiFi engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
Apache NiFi problems we fix every week
These are real symptoms from real Apache NiFi production environments — and the first thing our engineers check when one comes in.
Apache NiFi problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your Apache NiFi support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support Apache NiFi wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your flow topology, your processor groups, and which queues are fragile — so a P1 starts with diagnosis, not twenty minutes of explaining your environment.
No Tier-1 Triage Layer
You reach a senior NiFi engineer directly by phone, email, or Slack. No help desk collecting information to pass along, no escalation approval process standing between you and someone who can fix it.
We Read the Flow, Not Just the Logs
Most NiFi incidents trace back to a specific backpressure setting or processor configuration buried in the flow definition. We open the canvas and trace the actual data path, not just the error log.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am disk-full alert is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Proactive, Not Just Reactive
Quarterly health checks on repository growth and certificate expiry, plus shared intelligence across our support base. When a version-specific bug surfaces on one customer's cluster, every affected customer hears about it before it reaches their production.
Full-Stack, Not Just the Flow Canvas
NiFi problems are frequently disk, JVM, network, or certificate problems wearing a stalled-flow symptom. We diagnose across the whole stack because that's where root causes usually live.
Apache NiFi support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
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