24/7 Enterprise Support
Expert Support for Every Technology You Actually Run.
24/7 open-source support powered by OSSeva. L3 escalation when your commercial vendor can't solve it. One partner. One SLA. Zero ticket queues.
Trusted globally by enterprises running mission-critical infrastructure
Complete coverage. One partner.
Whether your vendor's L3 team can't solve it or your open-source version hit end-of-life six months ago — AceMQ has you covered.
24/7 Open Source Support
When the community can't help and your open-source version is past end-of-life, AceMQ's OSSeva platform delivers CVE patching, architecture assurance, and full managed operations — with the same contractual protections you'd expect from a commercial vendor.
- CVE patches for EOL open-source versions
- 24/7 operations with 15-min P1 SLA
- Reference architectures & compliance docs
- Signed builds with full audit trails
- SOC 2, HIPAA, PCI-aligned configurations
L3 Commercial Escalation
IBM MQ won't solve it. VMware's support line keeps escalating. Boomi's team doesn't know your integration pattern. AceMQ's L3 engineers step in with deep product expertise built from years of production deployments at enterprise scale.
- IBM MQ — MQ Series, MQ Advanced, RDQM
- VMware Tanzu — RabbitMQ, Spring, GemFire
- Boomi & MuleSoft — ESB migration & L3
- Solace PubSub+ — broker & event mesh
- Confluent, Azure Service Bus, AWS SQS
One contractual SLA. Every technology.
Every technology in your stack — open source or commercial — is covered under the same SLA. No carve-outs. No exclusions.
Total outage, messages not flowing, complete queue manager failure, data loss risk
Major performance degradation, high error rates, approaching capacity limits
Noticeable performance issues, non-critical configuration problems, partial failures
Best practices, architecture questions, non-urgent improvements, proactive tuning
Enterprise assurance for the open-source software
you can't afford to abandon.
OSSeva is AceMQ's enterprise open-source assurance platform. Patch it. Architect it. Run it. One vendor for the OSS stack you actually run.
Patch Protect
AceMQ patches and maintains CVEs for open-source technologies that have reached end-of-life — signed builds, full audit trails, and a maintained public CVE directory. Your version stays secure even after upstream abandons it.
- Signed, auditable patch builds
- Public CVE disclosure directory
- Continuous vulnerability monitoring
- Compatible with your existing deployment
Architect Framework
Every deployment is reviewed by a named senior architect against OSSeva's proven reference architectures. Configuration audits, HA/DR blueprints, and compliance documentation — all delivered as reusable, auditable artifacts.
- Named senior architect assigned
- HA/DR and topology blueprints
- SOC 2, HIPAA, PCI-aligned configs
- Runbook and operational playbooks
Full Coverage
OSSeva Operate is full managed 24/7 operations under a single contract — monitoring, incident response, upgrades, and proactive tuning. One vendor. One SLA. Every technology in your open-source data and messaging stack.
- 15-min P1 contractual SLA
- Proactive monitoring & alerting
- Upgrade planning and execution
- Monthly health & security reports
Migration Toolkits
AceMQ patches and maintains some of the largest open-source products post-EOL, and builds migration toolkits for companies looking to leave commercial software while keeping the same level of enterprise protections.
Full migration playbook from Tanzu commercial editions to community with feature parity
Exit throughput-based licensing and run Kafka at a fraction of the cost
AceMQ patches Spring 5.x past upstream EOL while you plan your migration timeline
Structured toolkit from VMware GemFire to open-source in-memory data grids
Protocol-level migration to open-source message brokers with same-day integration testing
Exit per-core ESB licensing with a phased migration to open-source integration frameworks
Every technology. All covered.
Open source or commercial. EOL or actively supported. If it runs in your enterprise, AceMQ covers it.
Recognized by the technologies we master
AceMQ holds verified partnership status with the world's leading messaging and distributed systems vendors — and is a respected ecosystem partner across dozens of open-source and commercial technologies.
#1 Partner GloballyRabbitMQ Core Team Access
AceMQ is the only services firm with direct, verified access to the RabbitMQ Core Team — giving our clients an unmatched escalation path for complex production issues.
Leading Redis PartnerLeading Redis Partner
Recognized as a leading Redis partner, AceMQ delivers expert Redis architecture, performance tuning, and operational support for enterprise deployments.
Expert Advantage Partner
#1 VMware Tanzu Services Partner — Americas 2025
Named the Leading Services Partner for VMware Tanzu in 2025 — the creators of RabbitMQ and the Tanzu Data Intelligence Suite. AceMQ holds Expert Advantage Consulting Services status, the highest tier in the Broadcom partner ecosystem.
Also a recognized partner across
…and dozens more open-source and commercial messaging technologies.
The world's leading experts.
In your corner, 24/7.
Our differentiator isn't scale — it's depth. Engineers who've spent a decade in production on these specific technologies, assigned by name to your account.
World's Leading Experts
Our engineers include core contributors and long-term maintainers of the technologies we support — not generalists reading documentation for the first time.
Named Senior Engineers in Every Contract
No bait-and-switch. Your contract names the senior architects who will respond to your incidents — no rotating junior staff, no tier-1 triage gatekeeping.
No Ticket Queues. Ever.
P1 incidents reach a senior engineer within 15 minutes, 24/7/365. You call or Slack. A specialist picks up. That's it.
Production Scale Experience
We support some of the world's largest deployments of RabbitMQ, Redis, and Kafka — Fortune 500 financial services, global telco, and aerospace-grade infrastructure.
Commercial-Grade Protections for OSS
OSSeva delivers the compliance documentation, CVE patching, and SLA guarantees that commercial vendors provide — for the open-source stack you already run.
Migration Toolkits Built In
Every enterprise support engagement includes access to AceMQ's migration playbooks — exit Tanzu, Confluent, or IBM MQ on your timeline with zero vendor lock-in.
Talk to a Enterprise Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
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