Redis Consulting & Support

Redis Consulting & Support for Enterprises

AceMQ's 11+ senior Redis engineers have resolved production incidents across 130+ enterprise clients in 26 countries. We cover Community Edition, Redis Enterprise, Redis Stack, and all major cloud providers — with a 15-minute emergency SLA.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

AceMQ is trusted by global brands Including

Redis Premier Global Services Partner badge

Redis Premier Global Services Partner. Recognized by Redis as a Go-To services partner, AceMQ maintains a global footprint, but with our headquarters in North America, we are widely recognized as the Go-To North American Redis Partner

Our Services

Redis Consulting & Support

Every engagement is staffed by a senior Redis engineer — no juniors, no ticket queues.

01

Redis Architecture & Implementation

We design and build Redis deployments purpose-built for your workload — caching, session storage, pub/sub, or advanced data models with Redis Stack. Every engagement is led by a senior engineer with production Redis experience, not a generalist.

  • Data structure and persistence strategy selection (RDB vs AOF)
  • Memory optimization and eviction policy tuning
  • Redis Stack module implementation: RediSearch, RedisJSON, RedisTimeSeries
  • Security hardening: ACL configuration, TLS enforcement, network isolation
02

Redis Cluster & High Availability

We build and operate Redis Sentinel and Redis Cluster deployments that survive node failures, network partitions, and rolling upgrades without application impact. Our engineers design the right topology for your failover latency and sharding requirements.

  • Redis Cluster setup with automatic sharding and rebalancing
  • Sentinel quorum configuration for automatic failover
  • Cross-region replication and disaster recovery planning
  • Monitoring integration: Prometheus, Grafana, Datadog
03

Redis Emergency Support & Remediation

When Redis degrades in production, our engineers respond within 15 minutes and stay online through resolution and root cause analysis. You reach a senior Redis engineer directly — not a tier-1 help desk.

  • Break-fix for production outages: memory pressure, replication failures, OOM
  • Root cause analysis (RCA) with written findings
  • Emergency cluster stabilization and failover execution
  • Post-incident hardening to prevent recurrence
04

Redis Health, Security & Ongoing Support

Proactive health assessments catch configuration risks and compliance gaps before they become incidents. Our managed support programs add 24/7 monitoring, capacity planning, and a dedicated senior engineer.

  • Cluster health checks: replication lag, memory fragmentation, keyspace analysis
  • Security audit: ACL review, TLS enforcement, network exposure
  • Compliance reviews for SOC 2, PCI-DSS, and HIPAA environments
  • Flexible SLAs: 24/7 monitoring, dedicated engineer, quarterly performance reviews
05

Redis Migration & Modernization

Moving from Memcached, legacy Redis, or a cloud-managed service? We plan and execute migrations with zero downtime and full data integrity verification.

  • Memcached-to-Redis and legacy Redis version upgrade planning
  • Cloud migration: self-hosted to Redis Cloud or ElastiCache
  • RDB dump analysis and data validation
  • Rollback procedures and canary cutover strategies
Customer Success

Real Redis Results

See how enterprises trust AceMQ for their most critical Redis workloads.

All use cases
📈Assessment

Middleware Architecture Assessment for Financial Trading

European Online Trading Platform

Independent architecture and performance review of RabbitMQ, Kafka, and Redis for an online trading platform.

RabbitMQKafkaRedis
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💳Remediation

Redis Timeout Remediation for Fintech Microservices

Emsyne Technologies

AceMQ diagnosed Redis connection timeout issues causing service disruptions in a legacy fintech platform being modernized, identifying client-side resource exhaustion as the root cause and delivering a remediation plan for high-concurrency caching.

Redis
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☁️Licensing

Redis Enterprise Licensing and Architecture on OpenShift

UK Infrastructure Technology Firm

AceMQ advised a UK-based technology firm on Redis Enterprise licensing compliance and architecture validation as they migrated high-volume messaging infrastructure to OpenShift, handling millions of messages daily alongside RabbitMQ.

RedisRabbitMQOpenShift
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📈Support

Multi-Technology Support Including Redis for Global Trading Firm

DRW (Global Trading Firm)

AceMQ expanded its enterprise support agreement with global quantitative trading firm DRW to include Redis caching alongside RabbitMQ, providing L3 escalation support across the full messaging and caching technology stack.

RedisRabbitMQ
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🌐Assessment

Redis Cluster Health and Architecture Assessment

Enterprise Technology Organizations

AceMQ's Redis Health and Architecture Assessment identifies cluster vulnerabilities, performance bottlenecks, and optimization opportunities before they become production incidents — delivering a prioritized remediation roadmap.

Redis
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💳Consulting

Redis as Enterprise Data Layer for High-Throughput Fintech

Financial Services Provider

AceMQ helped a financial services provider architect Redis as a reusable enterprise data layer supporting session management, caching, and real-time data processing across millions of daily transactions.

Redis
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💳Consulting

Redis Integration During Legacy .NET Application Modernization

Banking Technology Services Firm

AceMQ supported the integration of Redis as a modern caching layer during the migration of a legacy banking application from monolithic architecture to microservices, resolving concurrency and timeout issues during the transition.

Redis
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💳Consulting

Memcached Caching Topology and Invalidation Design

Global Payments Processor

Consulting engagement to design multi-region Memcached topology, key namespacing, and invalidation strategy for a latency-sensitive platform.

MemcachedRedisKubernetes+2
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24/7 Support

Redis Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Redis rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

View Support Plans
Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

15-Minute Emergency Response

Production Redis outage? Our engineers respond in 15 minutes and stay online through resolution and root cause analysis — no tier-1 triage, no handoff delays.

Named Senior Engineers, Not Generalists

Every AceMQ engagement is staffed by senior Redis-certified engineers with production Redis experience. You get a named point of contact, not a rotating help queue.

Redis Premier Global Services Partner

AceMQ holds Redis Premier Global Services Partner status — the highest tier of Redis partnership. We are recognized as the Go-To North American Redis Partner.

Platform-Agnostic Depth

We work across Community Edition, Redis Enterprise, ElastiCache, Azure Cache for Redis, and Google Memorystore. One team covers your entire Redis environment, regardless of how it's deployed.

FAQs

Redis Questions Answered

Common questions about Redis consulting, support, and migrations.

Our Redis consulting covers architecture design, performance tuning, cluster operations, security hardening, health assessments, and migration planning. Every Redis consulting engagement is led by a senior engineer with production Redis experience — not a generalist. AceMQ is recognized as a Redis Premier Global Services Partner and the Go-To North American Redis Partner.

Yes. We work with open-source Redis Community Edition (all versions), Redis Enterprise on-prem and cloud, Amazon ElastiCache, Azure Cache for Redis, and Google Memorystore. Our engineers are platform-agnostic and recommend the right deployment model for your requirements.

Redis Stack extends the open-source Redis core with additional modules: RediSearch (full-text search), RedisJSON (native JSON document support), RedisGraph (graph queries), and RedisTimeSeries (time-series data). If your application needs any of these advanced data models, Redis Stack is the right path. We help you evaluate whether the Community Edition meets your needs or whether Redis Stack's capabilities justify the additional complexity — and we support both paths fully.

Yes. AceMQ is recognized by Redis as a Premier Global Services Partner. We are widely recognized as the Go-To North American Redis Partner, with a global footprint serving clients across 26+ countries. This partnership reflects our depth of Redis expertise and our commitment to delivering enterprise-grade Redis consulting and support.

Absolutely. The choice depends on your dataset size, sharding needs, and failover latency requirements. We walk through the tradeoffs and design the right topology for your team to operate confidently.

Our Redis support SLA is 15 minutes. You reach a senior Redis engineer directly — not a tier-1 help desk — who can diagnose memory pressure, replication failures, key evictions, or network partitions in real time.

Still have questions about Redis?

Email an Expert

Transform Your Redis Investment into a Strategic Asset

AceMQ is a Redis Premier Global Services Partner with 11+ senior engineers and a 15-minute emergency SLA covering every major Redis deployment model. Tell us your current setup and we'll respond with a tailored consulting plan within 24 hours.

Email a Redis Architect
Get in Touch

Talk to a Redis Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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We respond within 1 business day.

Pick a time that works — no pressure, no pitch. Just 30 minutes with an expert.

We respond within 1 business day.