Your first hour of a PostgreSQL outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior PostgreSQL engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
PostgreSQL problems we fix every week
These are real symptoms from real PostgreSQL production environments — and the first thing our engineers check when one comes in.
PostgreSQL problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your PostgreSQL support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support PostgreSQL wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your schema, your replication topology, and your churn profile — so a P1 call starts with a hypothesis rather than an interview about your environment.
No Tier-1 Triage Layer
You reach a senior PostgreSQL engineer directly by phone, email, or Slack. No help desk collecting details to relay, and no escalation approval between you and someone who can read a plan and act on it.
We Fix Vacuum Properly, Once
Most autovacuum advice on the internet is a global setting change that helps for a month. We tune per-table thresholds against actual dead tuple churn and find the session or slot holding the xmin horizon — because that's the part that keeps coming back.
RDS, Aurora, and Self-Managed
Aurora is not Postgres with better hardware; its storage layer changes checkpoint behaviour, failover semantics, and how replication lag presents. We support all three models and we know where the managed abstractions leak.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am wraparound warning is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Full-Stack, Not Just the Database
We diagnose across the connection pooler, the ORM's query generation, storage latency, filesystem and kernel settings, and Kubernetes. A surprising number of Postgres incidents are caused two layers above or below it.
PostgreSQL support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.