Apache Cassandra Consulting & Support

Apache Cassandra Consulting & Support for Enterprises

AceMQ engineers model wide-column data around your queries, not the other way around, and run the multi-datacenter clusters that keep writing through a regional outage. Every engagement is staffed by a named senior engineer with real production Cassandra experience.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

AceMQ is trusted by global brands Including

Our Services

Apache Cassandra Consulting & Support

Every engagement is staffed by a senior Apache Cassandra engineer — no juniors, no ticket queues.

01

Cassandra Data Modeling & Architecture

Cassandra data modeling starts with the query, not the entity — get the partition key wrong and no amount of tuning fixes the resulting hotspot. We design tables around your access patterns from day one.

  • Query-first data modeling with partition key selection to avoid hotspots
  • Wide-column table design for time-series and high-write-throughput workloads
  • Multi-datacenter replication architecture with NetworkTopologyStrategy for geo-distribution
  • Consistency level selection (QUORUM, LOCAL_QUORUM) matched to SLA requirements
02

Performance Tuning & Compaction Strategy

The wrong compaction strategy for your workload shows up as read latency creep or disk pressure months later. We match STCS, LCS, or TWCS to how your data actually gets written and read.

  • Compaction strategy selection — STCS, LCS, or TWCS — matched to workload shape
  • Tombstone and garbage collection grace period tuning to prevent read-path slowdowns
  • JVM heap and G1GC tuning for predictable p99 latency
  • Read/write path profiling with nodetool and tracing to isolate bottlenecks
03

Migration from Relational Databases

Cassandra migrations usually start the same way: write throughput outgrew what a relational cluster could scale to. We denormalize around your queries and cut over with zero data loss.

  • Denormalization and query-table redesign migrating off Oracle, SQL Server, or PostgreSQL
  • Dual-write cutover strategy for zero-downtime production migrations
  • Cross-version migration planning across Cassandra 2.x, 3.x, and 4.x operational changes
  • Evaluation against MongoDB's document model when access patterns favor it instead
04

Managed Operations & 24/7 Support

Repairs that don't run on schedule turn into entropy and, eventually, resurrected deleted data. We keep the maintenance cadence that keeps a Cassandra cluster healthy over years, not weeks.

  • Capacity planning and node sizing ahead of ingest growth
  • Repair scheduling — incremental and full — to prevent entropy and data resurrection
  • 24/7 incident response for node flapping, hinted handoff backlog, and GC pauses
  • Rolling upgrade execution across major versions with zero downtime
05

Cassandra Health Check & Assessment

A structured review of partition sizing, compaction backlog, and repair history — delivered as a written report your team can act on.

  • Partition size and hotspot audit across keyspaces
  • Compaction backlog and SSTable count review
  • Repair history and consistency risk assessment
  • Written report with prioritized remediation ranked by production risk

24/7 Apache Cassandra Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
View support plans
24/7 Support

Apache Cassandra Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Apache Cassandra rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

View Support Plans
Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Production-Proven Cassandra Expertise

Our engineers hold deep, hands-on Cassandra expertise from open-source community deployments to multi-datacenter clusters at telecom and financial services scale.

Break/Fix Through Root Cause

We stay engaged on incidents until the root cause is documented and the cluster is fully stable — not just until the alerting clears.

Healthcheck & Quarterly Reviews

Structured partition, compaction, repair, and security posture reviews — with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When your Cassandra cluster degrades, you call us directly — no ticket, no triage, no cold-start.

FAQs

Apache Cassandra Questions Answered

Common questions about Apache Cassandra consulting, support, and migrations.

Our Cassandra consulting covers query-first data modeling, partition key design, multi-datacenter replication architecture, compaction strategy selection, performance tuning, and migration planning. Every engagement is staffed by a named senior engineer with production-proven Cassandra expertise.

A poorly chosen partition key concentrates writes onto a small number of nodes, creating a hotspot no amount of hardware or tuning can fix without a data model change. We model tables around your actual query patterns before any code is written, not after a hotspot shows up in production.

It depends on your read/write ratio and update pattern — Size-Tiered for write-heavy workloads with few updates, Leveled for read-heavy workloads that need consistent latency, and Time-Window for time-series data with TTL-based expiry. We match the strategy to your workload rather than defaulting to STCS.

Yes. This is one of the most common reasons teams move to Cassandra. We denormalize the schema around your query patterns, design the partition and clustering keys, and run a dual-write cutover to validate data integrity before decommissioning the old system.

A Cassandra healthcheck covers partition size distribution, compaction backlog and SSTable counts, repair history and consistency risk, and node capacity against ingest growth. We deliver a written report with prioritized remediation steps.

We start with nodetool status, hinted handoff backlog, and GC pause frequency to isolate the problem layer, then move to immediate stabilization and root cause analysis. We stay engaged until the cluster is fully recovered and the incident is documented.

Still have questions about Apache Cassandra?

Email an Expert

Ready to Stabilize Your Cassandra Environment?

Whether you need emergency support, a healthcheck, a migration partner, or ongoing managed support — AceMQ staffs every engagement with a named senior Cassandra engineer. Get a quote in 24 hours.

Contact Us Now
Get in Touch

Talk to a Apache Cassandra Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

Prefer to talk now? Call us directly or use the consultation tab to find a time that works.

We respond within 1 business day.

Pick a time that works — no pressure, no pitch. Just 30 minutes with an expert.

We respond within 1 business day.