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Starburst Consulting & Support

Starburst Consulting & Services for Enterprises

AceMQ engineers design federated query architectures on Starburst (Trino) that let enterprises query data lakes, warehouses, and operational databases in place — without a costly consolidation project. Every engagement is staffed by a named senior engineer.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

AceMQ is trusted by global brands Including

Our Services

Starburst Consulting & Support

Every engagement is staffed by a senior Starburst engineer — no juniors, no ticket queues.

01

Federated Query Architecture

We design Starburst deployments that query across your data lake, warehouse, and operational stores in place — no ETL pipeline required to answer a cross-source question.

  • Catalog architecture spanning S3/ADLS data lakes, Snowflake, PostgreSQL, and operational databases
  • Iceberg, Delta Lake, and Hive catalog configuration with metastore integration
  • Cluster topology design: coordinator/worker sizing and fault-tolerant execution mode
  • Data product and domain-based catalog organization for self-serve analytics teams
02

Connector & Query Performance Tuning

A federated query is only as fast as its slowest connector. We tune pushdown behavior and cluster capacity so cross-source joins don't collapse under concurrent BI load.

  • Predicate and aggregate pushdown configuration per connector to minimize data movement
  • Dynamic filtering and join reordering tuning for large fact-to-dimension joins
  • Cluster capacity planning for concurrent Tableau/Power BI workloads
  • Cost-based optimizer statistics collection and catalog-level caching configuration
03

Migration to a Federated Query Model

Moving from a fully centralized warehouse to a federated model changes your ingestion, governance, and cost profile. We plan the transition — and tell you honestly when it isn't the right move.

  • Workload assessment to determine which queries benefit from federation vs. consolidation
  • Phased migration from central warehouse ETL to virtualized cross-source queries
  • Cost comparison modeling: federation query cost vs. full data movement and duplication
  • BI tool repointing and semantic layer redesign for federated data sources
04

Managed Starburst Operations

Ongoing operational ownership of your Starburst cluster — capacity, connector health, and query governance — so cross-team query access doesn't become a support burden.

  • 24/7 cluster monitoring for worker failures, queueing, and connector timeouts
  • Access control and row/column-level security governance across federated sources
  • Connector upgrade and compatibility management as source systems change
  • Query governance: resource groups, queueing policies, and cost attribution by team
05

Starburst Health Check & Assessment

A structured review of your Starburst deployment — cluster capacity, connector configuration, and query patterns — with a clear recommendation on where federation is paying off and where it isn't.

  • Cluster utilization and worker sizing review against actual concurrent query load
  • Connector pushdown audit to identify queries pulling unnecessary data across the network
  • Query pattern analysis to flag workloads that would perform better fully consolidated
  • Security and governance review across federated catalog access

24/7 Starburst Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
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Customer Success

Real Starburst Results

See how enterprises trust AceMQ for their most critical Starburst workloads.

All use cases
🌐Consulting

Starburst Federated Query Pushdown Tuning

Global Logistics Operator

Making predicates, aggregates, and joins execute at the source connector instead of pulling full tables into Trino workers.

StarburstTrinoApache Hive+1
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🛡️Assessment

Starburst Federation Readiness Assessment

Public Sector Agency

Evaluating whether a federated query layer will actually work against a given set of source systems before the platform is committed to.

StarburstTrinoApache Hive+1
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💳Remediation

Starburst Trino Worker OOM Remediation

Global Payments Processor

Stopping worker crashes caused by unbounded joins, missing spill configuration, and memory limits that do not match the concurrency the cluster actually sees.

StarburstTrinoKubernetes+1
Read case study
⚡Support

Starburst Query Latency Support

Energy Trading Firm

Named-engineer support for Starburst and Trino latency regressions, connector failures, and concurrency problems in production.

StarburstTrinoApache Hive+1
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24/7 Support

Starburst Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Starburst rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

Message Brokers & Event Streaming

RabbitMQApache KafkaActiveMQIBM MQAmazon SQSAzure Service BusGoogle Pub/SubRedpandaApache Pulsar

Databases & Caching

RedisMongoDBPostgreSQLMySQLApache CassandraMemcached

Search & Analytics

ElasticsearchOpenSearchELK StackClickHouseApache Druid

Lakehouse & Compute

DatabricksSnowflakeStarburstApache SparkApache HadoopApache Flink

Observability & Monitoring

PrometheusGrafanaDatadogNew RelicSplunk

Data Integration & Orchestration

Apache AirflowApache NiFiAirbytePentaho

Cloud & Containers

KubernetesDockerAWS LambdaAzure Functions

API Management & Integration

KongApigeeMuleSoftWSO2

VMware Tanzu

Tanzu RabbitMQGreenPlumGemFireSpringValkeyPostgres
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Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Production-Proven Federation Expertise

Our engineers hold deep, hands-on Starburst and Trino expertise from catalog architecture to connector-level performance tuning at enterprise BI scale.

Break/Fix Through Root Cause

We stay engaged on cluster incidents until the root cause is documented and query performance is fully stable — not just until the alerting clears.

Healthcheck & Quarterly Reviews

Structured cluster capacity, connector configuration, and query governance reviews — with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When federated queries stall or a connector fails, you call us directly — no ticket, no triage, no cold-start.

FAQs

Starburst Questions Answered

Common questions about Starburst consulting, support, and migrations.

Our Starburst consulting covers federated query architecture, connector and pushdown tuning, cluster capacity planning, catalog design across Iceberg/Delta/Hive sources, and migration planning. Every engagement is staffed by a named senior engineer with production Trino/Starburst experience.

No, and we'll tell you when it isn't. Federation avoids duplicating data and shortens time-to-insight for cross-source questions, but it can cost more per query than a fully consolidated warehouse for high-frequency, latency-sensitive workloads. We model both and recommend the right fit for your actual query patterns.

Starburst connects to data lakes on S3/ADLS via Iceberg, Delta Lake, and Hive catalogs, plus warehouses like Snowflake and Redshift and operational databases like PostgreSQL and MySQL — all queryable in place through pushdown-optimized connectors we configure per source.

A structured review of cluster capacity against concurrent query load, connector pushdown configuration, and query patterns — including which workloads would actually perform better fully consolidated. We deliver a written report with prioritized remediation steps.

Yes. We size coordinator and worker nodes against your actual Tableau/Power BI concurrency, tune resource groups and queueing policies, and set up cost attribution by team so query load stays predictable as adoption grows.

We start with the query queue and connector timeout logs to isolate whether the issue is cluster capacity, a specific source connector, or a metastore problem, then move to stabilization and a documented root cause. Named engineers stay engaged until queries are running normally.

Still have questions about Starburst?

Email an Expert

Ready to Get More Out of Your Starburst Deployment?

Whether you need emergency support, a federation vs. consolidation assessment, a migration partner, or ongoing managed operations — AceMQ staffs every engagement with a named senior Starburst engineer. Get a quote in 24 hours.

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Get in Touch

Talk to a Starburst Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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