24/7 Enterprise MQ Support
AceMQ has delivered 24/7 enterprise messaging support to 130+ customers across 26 countries, with a 15-minute emergency SLA and direct access to senior engineers on every incident. No tier-1 triage, no offshore queues.
A senior engineer, not an SDR. No sales sequence attached.
Without replacing your broker or rebuilding your on-call rotaFor production incident cover, see AceMQ Enterprise MQ 24/7 support.
Customers
Partners
The Problem
Eight problems that teams bring to AceMQ about their messaging support, from incidents escalated into a vendor tier-1 queue and an on-call rota that depends on two people, to runbooks that describe a topology that changed two releases ago. If one describes your week, that is where the review starts.
Incidents are escalated into a vendor tier-1 queue and the first useful reply takes hours
The on-call rota depends on two people and neither can take leave without cover risk
Alerts fire on symptoms rather than causes, and the team has stopped trusting them
Root cause is never established, because the pressure is always to restart and move on
Runbooks exist but describe a topology that changed two releases ago
Out-of-hours incidents are handled by whoever answers, regardless of what they know about the broker
The support contract renews each year and nobody can point to what it delivered
Post-incident actions get logged and never closed
A good fit if you run more than one broker in production, from RabbitMQ and IBM MQ to Kafka, ActiveMQ or a cloud queue, and want one support contract with senior engineers who stay on an incident until the root cause is written down.
Not a fit for small teams with non-critical workloads. AceMQ is not a budget consultancy: we work with enterprises running business-critical and compliance-heavy Enterprise MQ.
How it breaks, and the fix
Brokers share resources across queues. When one consumer slows, its queue grows, and a shared limit decides what happens next: a RabbitMQ memory alarm blocks every publisher on the node, ActiveMQ throttles producers, and a pinned IBM MQ log fails persistent puts. One service's problem becomes everyone's.
One slow consumer, one shared limit
Two producers, one broker, three queues
All three queues drain as fast as the producers write. The broker's shared limit sits well under its ceiling.
The invoices consumer slows down. Its queue grows until the broker's shared limit is reached, and the broker blocks or fails publishes from both producers, even on the orders and audit queues, which had nothing wrong with them.
Each queue gets its own length or size limit, the slow consumer gets a prefetch sized for it, and a dead-letter path takes what it cannot process. Producers keep sending and only invoices waits.
A queue that backs up and takes unrelated services down is a pattern AceMQ sees across the brokers it supports, with a different limit each time: a memory or disk alarm in RabbitMQ, producer flow control in ActiveMQ, a full recovery log in IBM MQ, a quota in Azure Service Bus. The fix is per-queue limits, consumer prefetch sized for the slowest consumer, a dead-letter path with a documented replay, and alerts on the shared resource before it is reached. AceMQ asks the same questions of every broker in the estate, then of the bridges between them.
Our Services
AceMQ runs five enterprise MQ support lines: 24/7 emergency incident response, proactive monitoring and health checks, capacity planning and scaling, maintenance, upgrades and patching, and one contract across the full messaging stack. A senior engineer leads each one.
When your messaging infrastructure goes down, minutes matter. Our senior engineers are on-call 24/7 and respond within 15 minutes to diagnose and resolve production incidents.
We monitor your messaging infrastructure continuously and alert on anomalies before they become outages — consumer lag, memory pressure, connection spikes, and disk saturation.
We analyze your growth trajectory, model throughput requirements, and plan cluster expansions before you hit resource ceilings — not after.
Version upgrades, security patches, and configuration changes are executed with rolling procedures that keep your messaging layer online throughout.
One support contract covers your entire messaging stack — from IBM MQ and Kafka to cloud-managed services like AWS SQS, Azure Service Bus, and Google Pub/Sub. Our engineers know each platform deeply, not just generically.
Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.
24/7 Support
AceMQ messaging support gives you a named senior engineer and a 15-minute first response when production is down, 24/7, whichever broker fails. Lower severities get 1-hour, 4-hour and next-day responses, and every P1 ends with a written root-cause analysis. The Enterprise MQ support page has the detail.
P1 escalation path
A replay of one P1, from the first page to the written root-cause analysis
15-minute P1 response, 24/7.
A response time, not a resolution time.
P1 opened, on-call engineer paged
Phone, email or Slack reaches the on-call senior engineer directly, whether the incident is in RabbitMQ, Kafka, Redis, PostgreSQL or Kubernetes. No web form, no tier-1 queue.
Senior engineer on your bridge
A senior engineer who already knows your environment joins a live bridge, so nobody has to re-explain your topology.
Specialists across the stack join
When an incident crosses components, the engineers who know each one join. For RabbitMQ, the path runs to the core team.
Written root-cause analysis
Root cause, the fix applied and the prevention steps, delivered after every P1.
Beyond SLAs — the model behind senior-only, zero-cold-start expert access.
Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.
Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.
Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.
Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.
How It Works
An AceMQ enterprise MQ support engagement runs in four stages: an environment and on-call assessment of 1 to 2 weeks, written findings within a week, alerting and runbook changes made with your engineers, then named senior engineers on your account with a 15-minute emergency SLA and a written review after every incident.
1–2 weeks
We review your broker estate, alerting thresholds, escalation paths, existing runbooks and the last few months of incidents — to find out what is actually paging people and whether it should be.
Within a week
Prioritised findings with the reasoning attached, covering the alerting that should change and the failure modes you have no cover for.
Scoped per engagement
We correct the alerting, rewrite the runbooks against the topology you actually run, and work through the open post-incident actions with your engineers.
Ongoing
Named senior engineers on your account with a 15-minute emergency SLA, direct escalation with no tier-1 triage, and a written review after every incident.
A senior engineer, not an SDR. No sales sequence attached.
Customer Success
Messaging work from AceMQ across RabbitMQ, IBM MQ, Kafka, ActiveMQ and cloud-native queues. Each card links to the full write-up: the environment, what AceMQ assessed or changed, and the result.
Fortune 500 Financial Services Company
Improving RabbitMQ reliability, queue behavior, and operational guidance for a payment system processing over 200 production changes weekly.
RabbitMQ
AWS
Spring AMQPQuorum QueuesGlobal Aviation Technology Provider
Troubleshooting cluster failover, partition handling, and quorum queue issues in a high-stakes aviation operational environment.
RabbitMQ
KubernetesQuorum Queues
Prometheus
GrafanaState-Run Virtual Education Platform
Standardizing RabbitMQ deployment and training staff while migrating infrastructure from VMware to Nutanix.
RabbitMQNutanix
Red HatPrometheusGrafana
DockerFortune 500 Software Company
Migration to supported RabbitMQ versions with managed services, standardization, compliance posture, and Tanzu commercial licensing.
RabbitMQTanzu RabbitMQAWSEKSKubernetesGlobal Telecom Leader
Resolving weekly RabbitMQ crashes, optimizing for 300,000+ connected devices, and architecting horizontal scaling strategy.
RabbitMQKubernetesQuorum QueuesPrometheusGrafanaFortune 500 Industrial Conglomerate
Enterprise-grade RabbitMQ support with code-level remediation and patch management for regulated production environments.
RabbitMQSolutions
AceMQ covers enterprise messaging end to end: 24/7 support and incident management, proactive monitoring, managed brokers on your infrastructure or on AceMQ's, cover for versions past support, consulting and migrations across brokers, and IBM MQ health checks.
Projects
Fixed-scope work led by a senior engineer: architecture and new builds, a health check of what you run today, or a migration with a reversible cutover.
Support and managed services
Four stages of ongoing cover once you are live. Each stage hands more of the day-to-day work to AceMQ, from a 15-minute emergency SLA to AceMQ hosting and running Enterprise MQ for you.
Compare the four Enterprise MQ support stagesSide by side
Most estates run several brokers, and each has its own support route. Vendor support covers one product at a time, your own team covers what it knows, and AceMQ covers RabbitMQ, IBM MQ, Kafka, ActiveMQ and cloud queues with one team of senior engineers. Each row below answers one question about the difference.
| Question | Vendor support per product | Your own team | AceMQ across brokers |
|---|---|---|---|
| What does it cover? | One product per contract, each with its own portal and process. | The brokers your engineers know, and nothing past that. | RabbitMQ, IBM MQ, Kafka, ActiveMQ, Azure Service Bus, Amazon SQS and Google Cloud Pub/Sub, with one team. |
| Who answers an incident? | The vendor's support tier, under its own severity rules. | Your on-call engineer, with no escalation path past them. | A named senior AceMQ engineer, within 15 minutes for a P1, 24/7. |
| Who owns the bridges between brokers? | Usually nobody: each vendor supports its own product. | The team that wrote them, if they are still there. | Reviewed as part of the estate: protocol mapping, ordering and durability. |
| Where does migration advice come from? | From a vendor with a product to keep or sell. | From what the team has run before. | A workload-by-workload assessment that keeps a broker where it still fits. |
| Which versions are covered? | Versions inside the vendor's support window. | Whatever you can patch yourselves. | Versions inside and outside vendor support, with CVE backports through OSSeva on the ActiveMQ lines AceMQ lists and Extended LTS support for RabbitMQ. |
| How is it engaged? | An annual subscription per product. | Salaries, hiring and an on-call rota. | Ad hoc engagements or an annual partnership. |
For broker-by-broker detail on who supports what, read message broker support options compared. To see what each broker replaces, see RabbitMQ alternatives: what each one replaces.
One partner, not five
Enterprise MQ rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
Guides, articles and comparisons
Guides from AceMQ engineers on comparing message brokers, replacing IBM MQ and moving between RabbitMQ, Kafka and ActiveMQ, plus the AceMQ service pages for each broker in the estate, from IBM MQ to the cloud queues.
FAQs
Answers on enterprise MQ support from AceMQ: what support includes, which messaging platforms are covered, how an emergency is handled, how the support tiers work, messaging on Kubernetes, whether support is only for IBM MQ, and how it fits with IBM and Broadcom vendor support.
Still have questions about Enterprise MQ? Email an Expert
Our enterprise MQ support covers 24/7 incident response with a 15-minute emergency SLA, proactive monitoring, weekly health check reports, capacity planning, version upgrades, and direct access to senior engineers for questions. MQ support is available for RabbitMQ, Kafka, IBM MQ, ActiveMQ, and all major cloud messaging platforms under a single contract.
Our MQ support covers RabbitMQ, Apache Kafka, IBM MQ, Apache ActiveMQ (Classic and Artemis), Azure Service Bus, Amazon SQS/SNS, Google Cloud Pub/Sub, and Redis Streams. We provide a single support contract covering your entire messaging stack.
When you raise an emergency, a senior engineer is paged within 15 minutes. They join a call with your team, request broker access or diagnostic data, and work the issue live. You get a dedicated engineer, not a ticket number. After resolution, we deliver a written RCA within 48 hours.
We offer Standard (business hours, 2-hour response) and Premium (24/7, 15-minute emergency response) tiers. Both tiers include proactive monitoring, monthly health reviews, and direct access to senior engineers. We'll recommend the right tier during your free consultation.
Yes. We support RabbitMQ Cluster Operator, Strimzi Kafka Operator, and Redis Operator deployments. Our engineers understand both the messaging layer and the Kubernetes orchestration — which is rare and essential for diagnosing pod scheduling, storage, and network issues that affect messaging behavior.
No. MQ support at AceMQ means support for message queues in general, not one product. IBM MQ is covered, including queue manager, channel and cluster issues, alongside RabbitMQ, Apache Kafka, ActiveMQ Classic and Artemis, and cloud services such as Amazon SQS, Azure Service Bus and Google Cloud Pub/Sub. One contract covers the whole estate, which matters when an incident crosses brokers, for example a bridge between IBM MQ and Kafka.
It works alongside it. IBM support for IBM MQ and Broadcom support for VMware Tanzu RabbitMQ fix defects in their products on supported versions. They do not run your topology, tune your consumers or fix the application and network problems behind most outages. We handle those, and when the evidence points to a product defect we open the vendor case with logs and a reproduction attached. For open-source brokers without a vendor contract, we are the support.
Yes. AceMQ works on Enterprise MQ in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.
Every AceMQ proposal is tailored to your requirements: your Enterprise MQ environment, the SLA you need, the hours of cover and the scope of work. We do not send generic quotes or publish a price list, because two estates of the same size rarely need the same thing. Request a quote and AceMQ replies within 1 hour.
Let's talk
AceMQ provides 24/7 enterprise messaging support across RabbitMQ, Kafka, IBM MQ, and all major platforms — with a 15-minute emergency SLA and direct access to 11+ senior engineers. Contact us today and receive a tailored support proposal within 24 hours.
Production incident right now?Email an Enterprise MQ Architect
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comPrefer to talk now? Call us directly or use the consultation tab to find a time that works.
