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24/7 Enterprise MQ Support

Enterprise Message Queue Support & Managed Services

AceMQ has delivered 24/7 enterprise messaging support to 130+ customers across 26 countries, with a 15-minute emergency SLA and direct access to senior engineers on every incident. No tier-1 triage, no offshore queues.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

AceMQ is trusted by global brands Including

Our Services

Enterprise MQ Consulting & Support

Every engagement is staffed by a senior Enterprise MQ engineer — no juniors, no ticket queues.

01

24/7 MQ Support — Emergency Incident Response

When your messaging infrastructure goes down, minutes matter. Our senior engineers are on-call 24/7 and respond within 15 minutes to diagnose and resolve production incidents.

  • 15-minute guaranteed emergency response — senior engineer, not help desk
  • Direct access to senior engineers — no tier-1 triage
  • RabbitMQ, Kafka, IBM MQ, ActiveMQ incident coverage
  • Written root cause analysis delivered within 48 hours
02

Proactive MQ Monitoring & Health Checks

We monitor your messaging infrastructure continuously and alert on anomalies before they become outages — consumer lag, memory pressure, connection spikes, and disk saturation.

  • Custom Prometheus/Grafana dashboards per platform
  • Consumer lag alerting with auto-escalation
  • Memory and disk headroom monitoring
  • Weekly health check reports with trend analysis
03

MQ Capacity Planning & Scaling

We analyze your growth trajectory, model throughput requirements, and plan cluster expansions before you hit resource ceilings — not after.

  • Monthly throughput trend analysis
  • Broker sizing recommendations for anticipated growth
  • Zero-downtime cluster scaling procedures
  • Load testing to validate capacity headroom
04

MQ Maintenance, Upgrades & Patching

Version upgrades, security patches, and configuration changes are executed with rolling procedures that keep your messaging layer online throughout.

  • Scheduled maintenance windows with zero-downtime procedures
  • Security CVE patching within agreed SLA windows
  • RabbitMQ, Kafka, and IBM MQ version upgrade execution
  • Change management documentation and runbooks
05

Single Contract, Full Stack Coverage

One support contract covers your entire messaging stack — from IBM MQ and Kafka to cloud-managed services like AWS SQS, Azure Service Bus, and Google Pub/Sub. Our engineers know each platform deeply, not just generically.

  • IBM MQ, RabbitMQ, Kafka, and ActiveMQ under one SLA
  • AWS SQS/SNS, Azure Service Bus, Google Pub/Sub, Apache Pulsar
  • Redis Streams and Kubernetes operator deployments included
  • Single point of contact for your entire messaging infrastructure

24/7 Enterprise MQ Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
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24/7 Support

Enterprise MQ Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Enterprise MQ rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

Message Brokers & Event Streaming

RabbitMQApache KafkaActiveMQIBM MQAmazon SQSAzure Service BusGoogle Pub/SubRedpandaApache Pulsar

Databases & Caching

RedisMongoDBPostgreSQLMySQLApache CassandraMemcached

Search & Analytics

ElasticsearchOpenSearchELK StackClickHouseApache Druid

Lakehouse & Compute

DatabricksSnowflakeStarburstApache SparkApache HadoopApache Flink

Observability & Monitoring

PrometheusGrafanaDatadogNew RelicSplunk

Data Integration & Orchestration

Apache AirflowApache NiFiAirbytePentaho

Cloud & Containers

KubernetesDockerAWS LambdaAzure Functions

API Management & Integration

KongApigeeMuleSoftWSO2

VMware Tanzu

Tanzu RabbitMQGreenPlumGemFireSpringValkeyPostgres
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Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

15-Minute MQ Support SLA

Production messaging outage? We respond in 15 minutes and stay engaged until resolution — with senior engineers, not help desk staff.

Senior Engineers Only

Every MQ support interaction is handled by an engineer with deep messaging expertise. No juniors, no offshore tier-1 triage queues.

24/7 Global Coverage

Our team spans multiple time zones, providing genuine follow-the-sun coverage without passing incidents between teams.

Root Cause Analysis

Every significant incident gets a detailed RCA with timeline, contributing factors, and preventive measures — not just a fix.

FAQs

Enterprise MQ Questions Answered

Common questions about Enterprise MQ consulting, support, and migrations.

Our enterprise MQ support covers 24/7 incident response with a 15-minute emergency SLA, proactive monitoring, weekly health check reports, capacity planning, version upgrades, and direct access to senior engineers for questions. MQ support is available for RabbitMQ, Kafka, IBM MQ, ActiveMQ, and all major cloud messaging platforms under a single contract.

Our MQ support covers RabbitMQ, Apache Kafka, IBM MQ, Apache ActiveMQ (Classic and Artemis), Azure Service Bus, Amazon SQS/SNS, Google Cloud Pub/Sub, and Redis Streams. We provide a single support contract covering your entire messaging stack.

When you raise an emergency, a senior engineer is paged within 15 minutes. They join a call with your team, request broker access or diagnostic data, and work the issue live. You get a dedicated engineer, not a ticket number. After resolution, we deliver a written RCA within 48 hours.

We offer Standard (business hours, 2-hour response) and Premium (24/7, 15-minute emergency response) tiers. Both tiers include proactive monitoring, monthly health reviews, and direct access to senior engineers. We'll recommend the right tier during your free consultation.

Yes. We support RabbitMQ Cluster Operator, Strimzi Kafka Operator, and Redis Operator deployments. Our engineers understand both the messaging layer and the Kubernetes orchestration — which is rare and essential for diagnosing pod scheduling, storage, and network issues that affect messaging behavior.

Still have questions about Enterprise MQ?

Email an Expert

Need Reliable Enterprise MQ Support?

AceMQ provides 24/7 enterprise messaging support across RabbitMQ, Kafka, IBM MQ, and all major platforms — with a 15-minute emergency SLA and direct access to 11+ senior engineers. Contact us today and receive a tailored support proposal within 24 hours.

Email a Enterprise MQ Architect
Get in Touch

Talk to a Enterprise MQ Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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