The company required enterprise-grade RabbitMQ support with a focus on patch management and code-level remediation for their regulated production environments where forced upgrades are not feasible.
The client operates multiple RabbitMQ versions across eight deployments in regulated environments where upgrading to the latest version is not always feasible. They needed a support partner capable of providing patches for legacy versions, assessing code-level fixes with transparent risk documentation, and maintaining communication with RabbitMQ core maintainers for exceptional issues.
Multiple RabbitMQ versions including 4.1.4, eight production deployments across regulated industrial environments.
AceMQ designed a tailored support agreement with response time guarantees, no-cost onboarding assessment, and a patch management strategy that prioritizes non-code remediation (configuration changes, operational workarounds) before code-level fixes.
The client gained a reliable RabbitMQ support partner capable of managing the complexity of multiple versions across regulated environments, with clear risk assessment and transparent remediation procedures.
Moving from community support risk to enterprise-backed support with patch access, compliance posture, and procurement guidance.
Support and compliance alignment for healthcare, finance, government, and defense with supported releases, audit posture, and vendor-backed escalation.
Whether you need architecture advisory, 24/7 support, or full managed services, AceMQ has the expertise to help.