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Industrial / ManufacturingSupportHybrid

Enterprise messaging support for industrial software spanning EMEA and Asia-Pacific

GI
Global Industrial Software Company

Overview

The company, a global leader in digital reality solutions for industrial and geospatial applications, relies on RabbitMQ as a core messaging component across their product portfolio spanning EMEA and Asia-Pacific regions.

Challenge

Operating across multiple regions with diverse product lines requires consistent, reliable messaging infrastructure. The client needed a support partner who could provide expert guidance on RabbitMQ configuration, performance optimization, and incident response across their global operations.

Environment

Multi-region RabbitMQ deployment supporting industrial software applications across EMEA and APJ regions.

Approach

AceMQ provides ongoing enterprise support with scheduled advisory sessions, incident escalation paths, and architecture guidance tailored to the client's global operational model.

Solution

  • Established enterprise support agreement with global coverage
  • Provided architecture advisory for multi-region messaging patterns
  • Delivered incident response with defined SLAs
  • Ongoing consultation on RabbitMQ best practices and version strategy

Outcome

The client maintains reliable RabbitMQ operations across their global product portfolio with expert support available for incidents and strategic planning.

Technologies

RabbitMQ

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