New Relic Consulting & Services for Enterprises

Agent rollout and instrumentation strategy, distributed tracing setup, custom instrumentation for gaps, NRQL alert and dashboard design, ingest cost governance, and migration planning to or from other observability platforms. Every engagement is staffed by a named senior engineer.

Ingest pricing means a small number of sources usually drive most of the spend — verbose debug logs, high-cardinality custom attributes, and infrastructure events nobody queries. We audit ingest by source, apply drop rules and sampling where they cost you nothing during an incident, and model retention and tier choices against your real query patterns. Then we add ingest alerting so a single noisy deploy cannot double the invoice unnoticed.

Yes, and this is usually where the real value is. Auto-instrumentation covers standard web frameworks well and covers batch jobs, legacy applications, message broker internals, and custom protocols poorly. We add custom instrumentation and custom events for those paths so your traces do not stop at the boundary where the problem actually lives.

Both directions. The hard part is never agent installation — it is achieving parity on alerting and dashboards so you do not lose coverage during the overlap. We map every alert condition and critical dashboard first, run both platforms in parallel with side-by-side validation, and only then decommission. We are not a reseller for either vendor, so the recommendation follows your requirements.

Yes. Where it fits, we prefer OpenTelemetry instrumentation exported into New Relic, because it keeps your telemetry portable if you change platforms later. For some runtimes the New Relic agent still gives deeper detail with less effort, and we will say so rather than forcing a purist approach.

Instrumentation coverage gaps across services and infrastructure, alert quality including noisy and stale conditions, dashboard and SLO hygiene, and a full ingest and spend breakdown. You get a written report with each item ranked by production risk and dollar impact, not a generic scorecard.