Everything in your End-of-Life Software support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
Your first hour of an End-of-Life Software outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior End-of-Life Software engineer. There is no tier-1 triage layer to get through.
Production down on an end-of-life version: outage, data not flowing, cluster or node failure, or an actively exploited CVE
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
We Support Your Entire Tech Stack
End-of-Life Software rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
We support End-of-Life Software wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
End-of-life open source: status and where to go
Upstream status as published by each project or vendor, checked 9 October 2026. OSSeva supplies backported security patches; AceMQ supplies 24/7 support and the upgrade. Links for every row are at the bottom of this page.
| Technology | Versions in scope | Upstream status | Where to go |
|---|---|---|---|
| Redis | 6.2, 7.0, 7.2 | 7.0 is no longer listed as supported; 6.2 is supported to 1 April 2027 and 7.2 to 1 December 2029 | OSSeva patches, plus AceMQ Redis support |
| Valkey | 7.2, 8.0 | Still maintained upstream: 7.2 to 16 April 2027 (security fixes to 16 April 2029), 8.0 to 15 September 2027 | OSSeva patches, plus AceMQ Valkey support |
| PostgreSQL | 11, 12, 13, and 14 from 12 November 2026 | End of life: 11 on 9 November 2023, 12 on 21 November 2024, 13 on 13 November 2025; 14 follows on 12 November 2026 | OSSeva patches, plus AceMQ PostgreSQL support |
| Apache Kafka | 2.8 to 3.7 | Not maintained: Apache patches only its three most recent release lines (4.1, 4.2 and 4.3); 3.8, 3.9 and 4.0 are archived too | OSSeva patches, plus AceMQ Kafka support |
| ActiveMQ Classic | 5.15 to 5.18 | Inactive (end of life) on the Apache download page; 5.19.x and 6.3.x are the active series | OSSeva patches, plus AceMQ ActiveMQ support |
| ActiveMQ Artemis | Older 2.x releases | No published support window; Apache lists only the current release (2.57.0) | OSSeva patches, plus AceMQ ActiveMQ support |
| GemFire and Apache Geode | GemFire 9.x and 10.x, Geode 1.x | GemFire support dates are set by Broadcom per release; Apache Geode is still active (1.15.5 and 2.0.3 released September 2026) | OSSeva patches, plus AceMQ GemFire support |
| Spring Boot | 2.6, 2.7 | Open source support ended: 2.6 on 30 November 2022, 2.7 on 30 June 2023 | OSSeva patches, or Tanzu Spring commercial support through AceMQ |
| Spring Framework and Spring Security | Framework 5.3, Security 5.8 | Open source support ended: Framework 5.3 on 31 August 2024, Security 5.8 on 31 December 2023 | OSSeva patches, or Tanzu Spring commercial support through AceMQ |
| Apache Tomcat | 8.5, 9.0, 10.0 | End of life: 10.0 on 31 October 2022, 8.5 on 31 March 2024; 9.0 support ends 31 March 2027 | OSSeva patches |
| Node.js | 14, 16, 18, 20 | End of life: 14 on 30 April 2023, 16 on 11 September 2023, 18 on 30 April 2025, 20 on 30 April 2026 | OSSeva patches |
| Apache Pulsar | 2.10.x and 3.x | Apache supports the last two LTS and feature releases (now 5.0 and 4.0 LTS); 3.0 LTS security support ended 2 May 2026 | OSSeva patches, plus AceMQ Pulsar support |
| RabbitMQ | 3.8.x to 3.13.x | Out of community support: 3.13 ended 30 September 2024, and only 4.3 is community supported now | AceMQ Extended LTS support (not OSSeva) |
| MySQL | 5.7, 8.0 | Moved to Oracle Sustaining Support, with no new fixes: 5.7 on 25 October 2023, 8.0 on 21 April 2026 | OSSeva patched builds, plus AceMQ MySQL support and the upgrade to 8.4 LTS |
| MariaDB | 10.4, 10.5, 10.6 | Community end of life: 10.4 on 18 June 2024, 10.5 on 24 June 2025, 10.6 on 6 July 2026 | OSSeva patches |
| MongoDB | 4.2 to 6.0 (self-managed) | End of life: 4.2 on 30 April 2023, 4.4 on 29 February 2024, 5.0 on 31 October 2024, 6.0 on 31 July 2025 | OSSeva patches, plus AceMQ MongoDB support |
| Elasticsearch | 7.10.2, 7.17 | 7.x reached end of life on 15 January 2026 | OSSeva patches, plus AceMQ Elasticsearch support |
| Other open source | Any version past upstream support | Varies by project | AceMQ support for the technology, with an upgrade plan |
Sources: each project's own release or lifecycle page, listed in full in the page sources. Dates move when projects extend support, so check the linked page for your version before an audit.
What you get that you don't get elsewhere
We Own the Patch Pipeline
OSSeva is AceMQ's own platform, so the people backporting the fix and the people answering your P1 call work for the same company. No reseller in the middle, and no gap between patch and support.
One Contract for the Patch and the Incident
Security patches for the EOL version, 24/7 incident response on it, and the upgrade off it, under one agreement. Nobody argues about whose problem a crash on an unpatched release is.
Upgrade on Your Schedule, Not the Calendar's
Project end-of-life dates have nothing to do with your change freezes, certification cycles or vendor dependencies. Extended support lets the upgrade happen when it can be done properly, with an end date agreed up front.
No Tier-1 Triage Layer
You reach a senior engineer directly by phone, email or Slack. Nobody collects details to pass along while an unpatched version is misbehaving in production.
Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone, so a 3am incident on a legacy cluster reaches someone who is already at work.
End-of-Life Software support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.
