Your first hour of a Tanzu RabbitMQ outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Tanzu RabbitMQ engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
Tanzu RabbitMQ problems we fix every week
These are real symptoms from real Tanzu RabbitMQ production environments — and the first thing our engineers check when one comes in.
Tanzu RabbitMQ problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your Tanzu RabbitMQ support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support Tanzu RabbitMQ wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
The #1 RabbitMQ Partner Globally
Direct access to the RabbitMQ core team. When an incident turns out to be a genuine broker defect — and occasionally it does — we escalate to the people who maintain the code rather than filing a ticket and waiting with you.
Broadcom Expert Advantage Partner of the Year
Americas, 2025. Our engineers hold current Broadcom certification across the Tanzu portfolio, and we escalate through partner channels on product defects and entitlement problems alike.
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your cluster size, your queue types, and your client libraries — so a P1 call starts with diagnosis, not twenty minutes of you explaining your topology.
No Tier-1 Triage Layer
You reach a senior RabbitMQ engineer directly by phone, email, or Slack. No help desk collecting information to pass along, and no escalation approval process standing between you and someone who can actually fix it.
Broker and Platform Together
Most Tanzu RabbitMQ incidents on Kubernetes have a platform cause and a broker symptom: a storage class that can't sustain the write-ahead log, a PodDisruptionBudget that permitted the drain that cost you quorum, a NetworkPolicy blocking Erlang distribution. We diagnose both layers.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am cluster partition is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Tanzu RabbitMQ support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.