01
Emergency Incident Response
Cluster partitioned, publishers blocked, or a node that won't rejoin. A senior RabbitMQ engineer joins a live bridge within 15 minutes with access to diagnose — not a ticket acknowledgement.
Tanzu RabbitMQ Support
24/7 Tanzu RabbitMQ Support with a 15-Minute Emergency SLA
Last reviewed by Scott Sternloff
AceMQ is the number one RabbitMQ partner globally with direct access to the RabbitMQ core team, and Broadcom's VMware Expert Advantage Partner of the Year for the Americas, 2025. We support Tanzu RabbitMQ on both the Kubernetes and OVA deployment models — Cluster Operator reconcile loops, quorum queues short of members, Erlang distribution broken by cert rotation, and the entitlement problems that block your upgrade.
Support quotes answered within 1 hour, by a senior engineer.
- min emergency SLA
- 15
- across Americas, EMEA, APAC
- 24/7
- enterprise customers
- 160+
- countries served
- 26+
Planning a build, upgrade or migration instead? See AceMQ Tanzu RabbitMQ consulting and services.
Customers
Partners
Incident Triage
Tanzu RabbitMQ problems we fix every week
These are real symptoms from real Tanzu RabbitMQ production environments — and the first thing our engineers check when one comes in.
| Symptom you're seeing | What we check first | Typical resolution |
|---|---|---|
| Cluster Operator stuck in a reconcile loop, cluster never reaches ready | Operator logs against the CRD version and the StatefulSet's current spec. An immutable field edited on the RabbitmqCluster resource, or an operator upgraded ahead of its CRDs, makes reconcile retry forever while the cluster sits partially rolled. | 1-3 hours |
| Quorum queue running with fewer members than expected after node replacement | The queue's member list against current cluster membership. Quorum queue membership does not follow node replacement automatically — a replaced node leaves the queue on two of three members, still writable and one failure away from losing quorum entirely. | Under 2 hours |
| Nodes won't rejoin after a cert-manager certificate rotation | Whether the Erlang distribution certificates rotated without the nodes reloading them, and whether the new cert's SANs still cover the pod DNS names. Inter-node TLS fails independently of client TLS, so clients keep connecting while the cluster itself sits partitioned. | 2-4 hours |
| Upgrade blocked — Broadcom portal says you aren't entitled | Which site account the Tanzu RabbitMQ entitlement landed on after the portal migration. Perpetual VMware entitlements, subscription SKUs, and support contracts routinely split across accounts, so the engineer doing the download sees no entitlement to a product you own. | Same day |
| Memory alarm triggered, publishers blocked, memory usage looks moderate | The high-watermark against the container or VM limit rather than the host, plus binary heap and mailbox growth. On Kubernetes the default watermark calculated from node memory is meaningless against a pod limit, and a slow consumer with large messages pins binaries long after the queue drains. | Under 1 hour |
| Rolling upgrade between Tanzu RabbitMQ versions stalls mid-flight | The supported upgrade path and feature-flag state. RabbitMQ requires all mandatory feature flags enabled before moving major versions, and a mixed-version cluster where one node cannot enable a flag halts the rollout with nodes on both versions. | 2-4 hours |
| Classic mirrored queues behaving unpredictably after migration to quorum | Whether producer and consumer semantics were carried over unchanged. Quorum queues do not support the same priority, TTL, and lazy behaviors as mirrored queues, and applications that relied on those silently change behavior rather than erroring. | Same day |
| Shovel or federation link flapping between foundations | Link state, credential validity, and network path between sites. Expired credentials, a firewall dropping idle AMQP connections, and heartbeat settings tuned for a LAN are the three causes we see repeatedly on cross-site links. | 1-3 hours |
Resolution times reflect typical Tanzu RabbitMQ engagements under an active AceMQ support contract. Every P1 closes with a written root-cause analysis.
What's Included
Everything in your Tanzu RabbitMQ support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
- 02
Root Cause Analysis
Every P1 closes with a written RCA: what failed, why, the fix applied, and the configuration, manifest, or client change that prevents recurrence. Delivered as standard, not on request.
- 03
Core Team & Broadcom Escalation
Direct access to the RabbitMQ core team plus partner-level escalation into Broadcom engineering. When an issue is a genuine defect rather than configuration, it goes upstream through a channel you do not have directly.
- 04
Queue Design & Performance Tuning
Quorum versus classic queue selection, prefetch and publisher-confirm strategy, memory watermarks against real container limits, and disk sizing for the write-ahead log under your actual message profile.
- 05
Licensing & Entitlement Resolution
Broadcom portal migrations, split site accounts, subscription conversions, and support contract mapping. We get the download and the entitlement working again instead of handing you a portal link.
- 06
Upgrade & Migration Support
Version upgrades with feature-flag sequencing, mirrored to quorum queue migration, OVA to Kubernetes moves, and migration between open-source and Tanzu RabbitMQ in either direction.
Why AceMQ
What you get that you don't get elsewhere
The #1 RabbitMQ Partner Globally
Direct access to the RabbitMQ core team. When an incident turns out to be a genuine broker defect — and occasionally it does — we escalate to the people who maintain the code rather than filing a ticket and waiting with you.
Broadcom Expert Advantage Partner of the Year
Americas, 2025. Our engineers hold current Broadcom certification across the Tanzu portfolio, and we escalate through partner channels on product defects and entitlement problems alike.
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your cluster size, your queue types, and your client libraries — so a P1 call starts with diagnosis, not twenty minutes of you explaining your topology.
No Tier-1 Triage Layer
You reach a senior RabbitMQ engineer directly by phone, email, or Slack. No help desk collecting information to pass along, and no escalation approval process standing between you and someone who can actually fix it.
Broker and Platform Together
Most Tanzu RabbitMQ incidents on Kubernetes have a platform cause and a broker symptom: a storage class that can't sustain the write-ahead log, a PodDisruptionBudget that permitted the drain that cost you quorum, a NetworkPolicy blocking Erlang distribution. We diagnose both layers.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am cluster partition is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
We support Tanzu RabbitMQ wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
- Tanzu RabbitMQ on Kubernetes
- Tanzu RabbitMQ OVA on vSphere
- RabbitMQ Cluster Operator
- RabbitMQ Messaging Topology Operator
- Tanzu Kubernetes Grid (TKG)
- Tanzu Application Service (TAS)
- OpenShift, EKS, AKS & GKE
- vSphere 7 & 8 on-premise
- Warm standby replication across sites
- Air-gapped / disconnected foundations
- Quorum queues & streams
- Regulated environments with strict change control
Escalation Path
Your first hour of a Tanzu RabbitMQ outage
Every tier reaches a senior Tanzu RabbitMQ engineer. There is no tier-1 triage layer to get through.
- 15 minfirst responseEmergencyProduction down, messages not flowing, queue manager failure
- 1 hourfirst responseCriticalSevere degradation, high error rates, approaching capacity
- 4 hoursfirst responseHighPerformance issues, configuration problems, non-critical failures
- Next Dayfirst responseStandardQuestions, guidance, best practices, non-urgent improvements
P1 escalation path
A replay of one P1, from the first page to the written root-cause analysis
T+Elapsed15:00
15-minute P1 response, 24/7.
A response time, not a resolution time.
- T+00:00Paged
P1 opened, on-call engineer paged
Phone, email or Slack reaches the on-call senior engineer directly, whether the incident is in RabbitMQ, Kafka, Redis, PostgreSQL or Kubernetes. No web form, no tier-1 queue.
- T+15:00Live
Senior engineer on your bridge
A senior engineer who already knows your environment joins a live bridge, so nobody has to re-explain your topology.
- T+30:00If needed
Specialists across the stack join
When an incident crosses components, the engineers who know each one join. For RabbitMQ, the path runs to the core team.
- AfterEvery P1
Written root-cause analysis
Root cause, the fix applied and the prevention steps, delivered after every P1.
Pricing
What does AceMQ Tanzu RabbitMQ support cost?
AceMQ Tanzu RabbitMQ support contracts typically run $24,000–72,000 a year, depending on SLA level, scope (number of clusters or nodes, and environments) and deployment (self-managed, cloud-managed or Kubernetes).
| What moves the price | How it changes the contract |
|---|---|
| SLA level | Business-hours cover costs less than 24/7 cover with a 15-minute emergency response. |
| Scope | More clusters or nodes, and more environments, make a larger contract. |
| Deployment | Self-managed, cloud-managed and Kubernetes estates need different amounts of hands-on work. |
Covering several technologies under one contract, for example RabbitMQ, Kafka and Redis, earns an aggressive discount.
Support In Practice
Tanzu RabbitMQ problems we've already solved
Tanzu RabbitMQ support and managed-services work from AceMQ. Each card links to the full write-up: the environment, what AceMQ diagnosed or changed, and the result.
From Community to Supported RabbitMQ on AWS: Platform Modernization
Fortune 500 Software Company
Migration to supported RabbitMQ versions with managed services, standardization, compliance posture, and Tanzu commercial licensing.
RabbitMQTanzu RabbitMQ
AWSEKS
KubernetesRabbitMQ Support for Regulated Environments
Government IT Services Firm
Support and compliance alignment for healthcare, finance, government, and defense with supported releases, audit posture, and vendor-backed escalation.
RabbitMQTanzu RabbitMQWhite-Glove RabbitMQ Operations Support for a Global Payments Provider
Global Payments Provider
Ongoing operational support and expert escalation with portal-based support, advisory sessions, ticketing, and recurring health checks.
RabbitMQTanzu RabbitMQRabbitMQ Licensing and Commercial Support
Central Bank
Moving from community support risk to enterprise-backed support with patch access, compliance posture, and procurement guidance.
RabbitMQTanzu RabbitMQRabbitMQ Upgrade Planning
IT Distribution Company
Moving from unsupported versions to supported LTS or enterprise versions with compatibility validation and rollback design.
RabbitMQTanzu RabbitMQ
Support options
Four tiers of Tanzu RabbitMQ support.
AceMQ offers Tanzu RabbitMQ support in four tiers, each handing more of the day-to-day work to AceMQ: 24/7 support and incident management for clusters your team runs, proactive monitoring that finds quorum membership, watermark and entitlement problems first, managed Tanzu RabbitMQ in your own environment, and fully managed RabbitMQ on AceMQ's platform. Kubernetes and OVA deployments are covered.
- Tier 1
Tanzu RabbitMQ 24/7 Support & Incident Management
You run it, we back you up
- Live bridge in 15 minutes, 24/7, with a named senior engineer
- Diagnosis across broker, operator, StatefulSet and storage
- Written root-cause analysis after every P1
Best for: Platform teams that run Tanzu RabbitMQ themselves and need senior cover when a cluster partitions.
- Tier 2
Tanzu RabbitMQ 24/7 Support with Proactive Monitoring
You run it, we watch it with you
- Quorum queue membership checked after every node replacement
- Memory and disk watermarks checked against container and VM limits
- Erlang distribution certificate rotation calendar
Best for: Estates where a queue one failure from losing quorum, or an upgrade blocked by entitlement, is not an acceptable surprise.
- Tier 3
Managed Tanzu RabbitMQ on Your Infrastructure
We run it in your cloud or data centre
- Operator, broker and Erlang upgrades with rollback plans
- Monitoring of queues, alarms and quorum health
- Storage, PodDisruptionBudget and network policy checks
Best for: Regulated estates that must keep messaging inside their own boundary.
- Tier 4
Fully Managed Tanzu RabbitMQ on AceMQ Infrastructure
We host it and run it, as a service
- Clusters sized and patched by AceMQ
- Definition backups on a tested schedule
- Monitoring and alarms watched around the clock
Best for: Teams that want RabbitMQ specialists behind the console and no cluster to run.
| Who does what | Tier 1 24/7 support | Tier 2 Proactive monitoring | Tier 3 Managed, your infrastructure | Tier 4 Fully managed by AceMQ |
|---|---|---|---|---|
| Who runs Tanzu RabbitMQ day to day? | Your team | Your team, with AceMQ reviews | AceMQ | AceMQ |
| Where does it run? | Your infrastructure | Your infrastructure | Your cloud account or data centre | AceMQ infrastructure |
| 24/7 incident response | 15-minute P1 response | 15-minute P1 response | 15-minute P1 response | 15-minute P1 response |
| Health checks and CVE alerts | On request | Scheduled | Included | Included |
| Patching and upgrades | Your team, AceMQ advises | Planned with AceMQ | Done by AceMQ | Done by AceMQ |
| Monitoring and on-call | Your team | Your team | AceMQ | AceMQ |
| Data, keys and accounts | Yours | Yours | Yours | Your data, hosted by AceMQ |
Every Tier can start as an ad hoc engagement or an annual partnership, and you can move up or down a Tier as your team changes.
One partner for Tanzu RabbitMQ
Everything else AceMQ does for Tanzu RabbitMQ.
Support is one part of what AceMQ does for Tanzu RabbitMQ. The same engineers deliver consulting, health checks, migrations and end-of-life cover, and support the systems that usually run next to it.
- ConsultingTanzu RabbitMQ consulting and services
- AssessmentTanzu RabbitMQ health check
- Managed servicesManaged Tanzu RabbitMQ services
- MigrationTanzu RabbitMQ migration
- LicensingTanzu RabbitMQ licensing
- LifecycleEnd-of-life software support
- Enterprise supportOpen source support across your whole stack
- GuideTanzu RabbitMQ guide
Support for the rest of your stack
Messaging & Streaming
- RabbitMQ supportMessaging & Streaming
- Apache Kafka supportMessaging & Streaming
- IBM MQ supportMessaging & Streaming
- ActiveMQ supportMessaging & Streaming
- Azure Service Bus supportMessaging & Streaming
- Amazon SQS supportMessaging & Streaming
- Google Cloud Pub/Sub supportMessaging & Streaming
- Redpanda supportMessaging & Streaming
- Apache Pulsar supportMessaging & Streaming
- Message Queuing supportMessaging & Streaming
Databases & Caching
Search & Analytics
Lakehouse & Compute
Observability & Monitoring
Data Integration
Cloud & Containers
API Management
See support for all 51 technologiesShow fewer
Related services
What does AceMQ Tanzu RabbitMQ support include?
Our Tanzu RabbitMQ support covers 24/7 emergency incident response with a 15-minute SLA, root cause analysis on every P1, queue design and performance tuning, upgrade and migration support, Broadcom licensing and entitlement resolution, and quarterly health checks. Every ticket is handled by a named senior engineer assigned to your account. There is no tier-1 triage layer and no per-incident charge.
What makes AceMQ different from generic Tanzu support for RabbitMQ?
Two things that are hard to replicate. We are the number one RabbitMQ partner globally with direct access to the RabbitMQ core team, so genuine broker defects go to the maintainers rather than into a queue. And we are Broadcom's VMware Expert Advantage Partner of the Year for the Americas, 2025, which gives us partner-level escalation on the Tanzu and licensing side. Most vendors have one relationship or the other. Tanzu RabbitMQ problems regularly need both.
Do you support both the Kubernetes and OVA deployment models?
Yes. On Kubernetes we support the RabbitMQ Cluster Operator and Messaging Topology Operator across TKG, OpenShift, EKS, AKS, and GKE, including the StatefulSet, storage, and network policy layers underneath. On the OVA model we support vSphere-deployed clusters including resource contention diagnosis at the host level. We also handle migration from OVA to Kubernetes, which is the direction most estates are now moving.
Our quorum queue lost a member after a node was replaced. Is that expected?
It is expected behavior, and it is one of the most common quiet risks we find. Quorum queue membership is tied to specific nodes and does not automatically follow a node replacement, so after one replacement a three-member queue runs on two members. The queue stays fully writable and nothing alerts, but you are now one failure from losing quorum. Membership needs to be explicitly restored after every node replacement, and that step belongs in your runbook.
Can you help if Broadcom's portal says we aren't entitled to a version we own?
Yes, and it is one of our most common opening tickets since the portal migration. Entitlements moved, and perpetual licenses, subscription SKUs, and support contracts frequently ended up under separate site accounts, so the engineer trying to download a patch sees no entitlement to a product the company clearly owns. We resolve this through the partner channel rather than leaving you in a portal support queue while an upgrade window closes.
Should we migrate from mirrored queues to quorum queues?
In most cases yes, since classic queue mirroring has been removed in current RabbitMQ versions and quorum queues offer materially better data safety. The migration is not a drop-in replacement, though. Quorum queues handle priorities, per-message TTL, and lazy behavior differently, they are more disk and memory intensive per queue, and applications relying on mirrored-queue semantics can change behavior without erroring. We plan the migration against your actual queue inventory and client code rather than converting everything and hoping.
Can we work with AceMQ on Tanzu RabbitMQ without a long contract?
Yes. AceMQ works on Tanzu RabbitMQ in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.
How much does AceMQ Tanzu RabbitMQ support or consulting cost?
Every AceMQ proposal is tailored to your requirements: your Tanzu RabbitMQ environment, the SLA you need, the hours of cover and the scope of work. Most contracts run $24,000–72,000 a year, depending on the SLA, the scope and how Tanzu RabbitMQ is deployed, with aggressive discounts when several technologies share one contract. Request a quote and AceMQ replies within 1 hour.
Let's talk
Tanzu RabbitMQ Support From the World's #1 RabbitMQ Partner
Reactive cover, proactive reviews, or AceMQ running Tanzu RabbitMQ for you on your infrastructure or ours. A senior engineer scopes it with you, and quote requests are answered within 1 hour.
A senior Tanzu RabbitMQ engineer, not a sales queueQuote requests answered within 1 hourAd hoc engagements or an annual partnership
Production incident right now?Email a Tanzu RabbitMQ Architect
Get in Touch
Talk to a Tanzu RabbitMQ Expert
Send us a message and we'll follow up within 1 hour — or book a free 30-min consultation directly.
305-204-2607info@acemq.com66 W. Flagler St. 9th Floor
Miami, FL 33130
Miami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.