PostgreSQL Consulting & Support

Senior PostgreSQL Consultants for Enterprises

AceMQ provides PostgreSQL consulting, performance tuning, high availability design, migration off Oracle, SQL Server and MySQL, and 24/7 support for self-managed PostgreSQL and Amazon RDS and Aurora, delivered by named senior engineers. The team of 11+ senior engineers has served 160+ customers in 26+ countries, with a 15-minute emergency response around the clock.

A senior engineer, not an SDR. No sales sequence attached.

Senior SMEs
11+
Emergency SLA
<15min
Customers
160+
Countries Served
26+

Without a major version outage window or moving off PostgreSQLFor production incident cover, see AceMQ PostgreSQL 24/7 support.

Customers

  • Microsoft
  • Henry Schein
  • Enbridge
  • Gojek

Partners

  • Broadcom
  • Redis
  • VMware Tanzu
  • OSSeva

The Problem

Why teams call us about PostgreSQL

Eight PostgreSQL problems teams bring to AceMQ, from autovacuum that cannot keep up and transaction ID wraparound warnings to replication lag, connection storms and plans that regress after a statistics refresh. If one describes your week, that is where the review starts.

  1. 01

    Autovacuum cannot keep up and dead tuples are now most of the table

  2. 02

    Transaction ID wraparound warnings have started appearing in the logs

  3. 03

    A long-running analytics query holds back the vacuum horizon for the entire database

  4. 04

    Table and index bloat means a scan reads far more pages than there are live rows

  5. 05

    The connection count is well past what the hardware supports and no pooler sits in front of it

  6. 06

    The planner switched to a different plan after a statistics refresh and latency doubled

  7. 07

    Logical replication for the upgrade keeps falling behind on the largest tables

  8. 08

    The Oracle or SQL Server renewal is due and the migration case has never been properly costed

A good fit if you run PostgreSQL in production, self-managed or on RDS and Aurora, and want senior engineers who stay on a problem until the root cause is written down.

Not a fit for small teams with non-critical workloads. AceMQ is not a budget consultancy: we work with enterprises running business-critical and compliance-heavy PostgreSQL.

Running PostgreSQL in production? Get a quote from a senior engineer, answered within one hour.

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How it breaks, and the fix

What happens to your writes when the PostgreSQL primary fails?

With asynchronous streaming replication, a PostgreSQL replica can fall behind the primary. If failover promotes a replica that is behind, the writes it had not yet received are gone. A failover that has never been rehearsed usually finds this out in production.

Primary failure with streaming replication

Application, connection pooler, one primary, two replicas

Illustrative
  1. Writes go through the pooler to the primary. Both replicas stream WAL and stay seconds behind, so reads can go to them.

  2. The primary fails. Failover promotes replica 1, which was far behind on replay, so the writes it never received are lost, and clients keep reconnecting to the old primary.

  3. Failover only promotes a replica within a set lag limit, so replica 2 takes over with the writes intact and the pooler sends clients to it. The runbook was rehearsed before it was needed.

Failover that nobody has tested is one of the reasons teams call AceMQ about PostgreSQL. The fix is design and rehearsal: Patroni-managed failover with a maximum lag on failover, a synchronous standby where losing a committed write is not acceptable, a connection pooler such as PgBouncer that follows the new primary, monitoring on replication lag and replication slots, and a failover and point-in-time restore runbook run on a replica first. Amazon RDS and Aurora fail over differently, and AceMQ reviews how that behaves for your workload.

Our Services

PostgreSQL Consulting & Services

AceMQ runs five PostgreSQL service lines: architecture and schema design, performance tuning, migration off Oracle, SQL Server and MySQL, high availability and managed operations, and a structured health check. A named senior engineer leads each one, and any of them can roll into 24/7 support with a 15-minute emergency SLA.

  • 01

    PostgreSQL Architecture & Schema Design

    We design schemas, indexing strategy, and connection architecture around your workload — not a generic best-practices checklist that ignores what your application actually does to the database.

    • Schema and indexing strategy: B-tree, GIN, and BRIN selection by query shape
    • Connection pooling architecture with PgBouncer or Pgpool-II sizing
    • Extension architecture planning for PostGIS, pgvector, and TimescaleDB
    • Partitioning strategy for high-volume time-series and multi-tenant tables
  • 02

    Performance Tuning & Query Optimization

    Slow queries and creeping bloat are two different problems that get treated the same way too often. We diagnose each on its own terms and fix the actual cause.

    • EXPLAIN ANALYZE-driven query rewrites and index coverage analysis
    • Autovacuum tuning to prevent table bloat and transaction ID wraparound risk
    • shared_buffers, work_mem, and effective_cache_size sizing for your workload
    • Connection storm mitigation via pooling and prepared statement caching
  • 03

    Migration Off Oracle, SQL Server & MySQL

    Getting off Oracle or SQL Server licensing is one of the most common reasons enterprises call us. We handle the schema conversion and the procedural code, not just the data.

    • Schema and PL/SQL-to-PL/pgSQL procedure conversion from Oracle
    • Data type and stored procedure remapping from SQL Server T-SQL
    • Logical replication cutover from MySQL with minimal downtime
    • License cost modeling built into the migration business case
  • 04

    High Availability & Managed Operations

    Whether you run Patroni-managed failover yourself or lean on RDS/Aurora, we design and operate the replication topology that keeps you online through a primary failure.

    • Streaming and logical replication architecture for multi-region read scaling
    • Patroni-based automated failover, or RDS/Aurora managed failover evaluation
    • 24/7 incident response for replication lag and WAL accumulation
    • Point-in-time recovery testing and backup validation on a fixed schedule
  • 05

    PostgreSQL Health Check & Assessment

    A structured review of bloat, vacuum health, and session behavior — the three things most likely to cause the slow-then-recovers-after-restart pattern we get called about most.

    • Bloat and index health audit across tables and indexes
    • Long-running and idle-in-transaction session audit against the xmin horizon
    • RDS/Aurora vs. self-managed cost and operational trade-off analysis
    • Written report with prioritized remediation ranked by production risk
  • 15 MIN SLA

    24/7 PostgreSQL Support

    Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

    • 15-minute emergency response SLA
    • Named engineer, zero cold-start
    • Proactive CVE & health monitoring
    • Quarterly deployment reviews

Want AceMQ to take this off your team's plate? Tell us about your PostgreSQL estate.

Contact Us

24/7 Support

PostgreSQL Support When It Matters Most

AceMQ PostgreSQL support gives you a named senior engineer and a 15-minute first response when production is down, 24/7, on self-managed PostgreSQL or on RDS and Aurora. Lower severities get 1-hour, 4-hour and next-day responses, and every P1 ends with a written root-cause analysis.

  1. 15 minfirst responseEmergencyProduction down, messages not flowing, queue manager failure
  2. 1 hourfirst responseCriticalSevere degradation, high error rates, approaching capacity
  3. 4 hoursfirst responseHighPerformance issues, configuration problems, non-critical failures
  4. Next Dayfirst responseStandardQuestions, guidance, best practices, non-urgent improvements

P1 escalation path

A replay of one P1, from the first page to the written root-cause analysis

SLA 15:00
T+Elapsed15:00
Engineer on your bridge

15-minute P1 response, 24/7.
A response time, not a resolution time.

  1. T+00:00

    P1 opened, on-call engineer paged

    Phone, email or Slack reaches the on-call senior engineer directly, whether the incident is in RabbitMQ, Kafka, Redis, PostgreSQL or Kubernetes. No web form, no tier-1 queue.

    Paged
  2. T+15:00

    Senior engineer on your bridge

    A senior engineer who already knows your environment joins a live bridge, so nobody has to re-explain your topology.

    Live
  3. T+30:00

    Specialists across the stack join

    When an incident crosses components, the engineers who know each one join. For RabbitMQ, the path runs to the core team.

    If needed
  4. After

    Written root-cause analysis

    Root cause, the fix applied and the prevention steps, delivered after every P1.

    Every P1

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

  • Named Engineers on Your Account

    Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

  • Live Escalation on Any Ticket

    Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

  • Proactive Risk Mitigation

    Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

  • Critical Bug & CVE Intelligence

    Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

  • Commercial EOL Versions

    Commercial support for end-of-life PostgreSQL versions, with security fixes backported through OSSeva, so the upgrade happens on your schedule rather than the community's.

How It Works

What actually happens next

An AceMQ PostgreSQL engagement runs in four stages: a cluster and workload review of 1 to 2 weeks, written findings within a week, changes made alongside your team with upgrades rehearsed on a replica, then a handover with runbooks for failover, point-in-time restore and wraparound.

1–2 weeks

Cluster and workload review

We examine autovacuum settings against real dead-tuple churn, bloat across tables and indexes, planner statistics, checkpoint and WAL behaviour, replication lag, and how connections are handled.

Within a week

Written findings and plan

Which tables are genuinely bloated, which plans regressed and why, and what to change first. Written so your own engineering leadership can sign it off.

Scoped per engagement

Implementation alongside your team

Vacuum and reindex work scheduled around your load, extension and major version upgrades rehearsed on a replica, cutover confined to a window you agree in advance.

Ongoing

Handover and optional cover

Runbooks for failover, point-in-time restore and the wraparound warning path, plus 24/7 support with a 15-minute emergency SLA if you want it.

  • Written findings before any change
  • Upgrades rehearsed on a replica first
  • Your engineers in the room
  • You keep the runbooks
  • Ad hoc engagements or an annual partnership

A senior engineer, not an SDR. No sales sequence attached.

Customer Success

Real PostgreSQL Results

AceMQ case studies where PostgreSQL was part of the estate, from autovacuum and wraparound remediation to failover design. Each one links to the full write-up: the environment, what AceMQ assessed or changed, and the result.

1 / 6 case studies

All use cases

Solutions

Every way AceMQ works with PostgreSQL.

AceMQ covers PostgreSQL end to end: database consulting and upgrades, 24/7 support and incident management, proactive monitoring, managed PostgreSQL on your infrastructure or on AceMQ's, OSSeva patches for PostgreSQL 11 to 14, and a fixed-price health check.

Projects

Build, fix or move PostgreSQL

Fixed-scope work led by a senior engineer: architecture and new builds, a health check of what you run today, or a migration with a reversible cutover.

Side by side

Managed PostgreSQL or self-managed: what do you still own?

A cloud-managed PostgreSQL service such as Amazon RDS, Aurora, Google Cloud SQL or Azure runs the database server: backups, failover and patching of the instance. Self-managed PostgreSQL leaves all of that with your team. Either way, query plans, bloat, autovacuum and failover behaviour stay with you, and that is the layer AceMQ covers.

Cloud-managed PostgreSQL compared with self-managed PostgreSQL on who runs the server, extensions, end of life, incidents, cost shape and exit
QuestionCloud-managed (RDS, Aurora, Cloud SQL, Azure)Self-managed (VMs, Kubernetes, bare metal)
Who runs backups, failover and minor patching?The cloud provider, for the instance.Your team, or a specialist on call.
Which extensions and settings can you use?Only those the service supports for your major version. Each provider publishes its list.Any extension and any setting, including custom builds.
What happens at community end of life?Amazon RDS and Google Cloud SQL continue end-of-life major versions as paid extended support. Check your provider's retirement date.Community support ends five years after release. Patched builds can extend PostgreSQL 11 to 14 through OSSeva.
Who answers a database incident?The provider's support runs the platform. Query plans, bloat, locks and failover behaviour stay with your team.Your team, or AceMQ: a named senior engineer, 24/7, a 15-minute emergency response and a written root-cause analysis for every P1.
What does it cost?Instance, storage, I/O and data transfer on the cloud invoice, plus extended support past end of life.Your own infrastructure, plus a support contract priced on the cover you need.
How do you leave?Dump and restore or logical replication. Provider-specific features, such as Aurora's, do not travel.Nothing to exit. Runbooks and topology documentation are yours.

For every provider side by side, including Crunchy Bridge, Aiven and Instaclustr, see managed PostgreSQL options compared. For version dates, read PostgreSQL end-of-life dates by version.

Not sure which option fits? A senior PostgreSQL engineer will scope it with you.

Contact Us

One partner, not five

We Support Your Entire Tech Stack

PostgreSQL rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

See all 51 technologies we supportShow fewer

Guides, articles and comparisons

Go deeper on PostgreSQL.

Guides from AceMQ engineers on PostgreSQL end of life, support options and moving from MySQL, plus the AceMQ services for the databases that usually run next to it.

Ready to talk PostgreSQL? Get a quote or send us a message.

Contact Us

FAQs

PostgreSQL Questions Answered

Eight answers on PostgreSQL from AceMQ: what consulting includes, who answers when a database fails, supported and end-of-life versions, Oracle and SQL Server migrations, RDS or Aurora or self-managed, health checks, slowdowns that a restart fixes, and extensions.

Still have questions about PostgreSQL? Email an Expert

What does PostgreSQL consulting from AceMQ include?

Our PostgreSQL consulting covers schema and indexing design, replication architecture, connection pooling, extension deployment (PostGIS, pgvector, TimescaleDB), performance tuning, and migration planning. Each engagement is led by a named senior PostgreSQL consultant with production-proven expertise.

Who answers when a PostgreSQL database fails in production, and how fast?

A named AceMQ senior engineer answers within 15 minutes, 24/7, when a PostgreSQL database is down in production, on self-managed clusters or on RDS and Aurora. Lower severities get a first response within 1 hour, 4 hours or the next day, and the engineer stays engaged until the root cause is documented.

Which PostgreSQL versions are still supported, and what happens after end of life?

The PostgreSQL community supports each major version for five years: PostgreSQL 14 gets fixes until 12 November 2026, and PostgreSQL 13 reached end of life on 13 November 2025. AceMQ covers current PostgreSQL lines with 24/7 support, and patched builds through OSSeva can keep PostgreSQL 11 to 14 secure past end of life while the upgrade is planned.

Can you help us migrate off Oracle or SQL Server?

Yes, this is one of our most requested engagements. We convert PL/SQL and T-SQL procedural code, remap data types, validate data integrity, and build the cutover plan, with the license cost savings modeled into the business case from day one.

RDS, Aurora, or self-managed: how do you decide?

It depends on your team's operational bandwidth, compliance requirements, and extension needs, not a blanket recommendation. We run a cost and capability comparison against your actual workload and give you a recommendation with the trade-offs stated plainly.

What's involved in a PostgreSQL health check?

A PostgreSQL health check covers table and index bloat, autovacuum lag, long-running and idle-in-transaction sessions, replication health, and security configuration. We deliver a written report with prioritized remediation steps. Most teams run health checks quarterly or after major changes.

Our queries slow down over weeks and then a restart fixes it. Why?

This is almost always autovacuum falling behind, often because a long-running or idle-in-transaction session is holding back the xmin horizon and preventing dead tuple cleanup. We diagnose the blocking session and the vacuum configuration together rather than treating the restart as the fix.

Do you support the PostgreSQL extension ecosystem?

Yes. We design and operate deployments running PostGIS for geospatial workloads, pgvector for embeddings and similarity search, and TimescaleDB for time-series data, including capacity planning specific to each extension's storage and query patterns.

Can we work with AceMQ on PostgreSQL without a long contract?

Yes. AceMQ works on PostgreSQL in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.

How much does AceMQ PostgreSQL support or consulting cost?

Every AceMQ proposal is tailored to your requirements: your PostgreSQL environment, the SLA you need, the hours of cover and the scope of work. Most contracts run $24,000–72,000 a year, depending on the SLA, the scope and how PostgreSQL is deployed, with aggressive discounts when several technologies share one contract. Request a quote and AceMQ replies within 1 hour.

Reviewed by Scott Sternloff, Senior Enterprise Architect · Last reviewed 19 Oct 2026

Let's talk

Ready to Stabilize Your PostgreSQL Environment?

Whether you need emergency support, a healthcheck, an Oracle migration, or ongoing managed support — AceMQ staffs every engagement with a named senior PostgreSQL engineer. Quote requests answered within 1 hour.

A senior PostgreSQL engineer, not a sales queueAbout your clusters, not a pitch deckQuote requests answered within 1 hour

Production incident right now?Email a PostgreSQL Architect

Get in Touch

Talk to a PostgreSQL Expert

Send us a message and we'll follow up within 1 hour — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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