AWS Lambda Consulting & Support

AWS Lambda Consulting & Services for Enterprises

AceMQ engineers design event-driven systems on Lambda with SQS, Kinesis, and EventBridge — and operate the brokers and datastores on the other side of those triggers. We tune cold starts, concurrency, and the memory settings quietly inflating your bill.

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

AceMQ is trusted by global brands Including

Our Services

AWS Lambda Consulting & Support

Every engagement is staffed by a senior AWS Lambda engineer — no juniors, no ticket queues.

01

Serverless Architecture & Event Source Design

Most Lambda problems trace back to the event source, not the function code. Batch sizes, visibility timeouts, and shard counts decide whether your system degrades gracefully or floods a dead-letter queue.

  • SQS, Kinesis, DynamoDB Streams, and EventBridge trigger design with correct batch size and window settings
  • Visibility timeout, retry, and dead-letter queue configuration aligned to actual function duration
  • Idempotency and partial batch failure handling so a single poison message does not stall a shard
  • Step Functions orchestration where a workflow needs state, not a chain of functions invoking each other
02

Cold Start & Cost Optimization

Lambda bills on memory times duration, and most functions are over-provisioned on memory while still slow to start. Those two problems have opposite-looking fixes and we measure before changing either.

  • Memory and duration profiling to find the cost-optimal setting — more memory is often cheaper, not dearer
  • Cold start reduction: deployment package trimming, lazy initialization, and SnapStart for Java runtimes
  • Provisioned concurrency sized against real traffic curves, applied only where latency actually demands it
  • ARM/Graviton migration and runtime upgrades where the price-performance shift is real for your workload
03

Migration To and From Lambda

Serverless is not a universal upgrade. We move the workloads that fit and say clearly which ones will cost more or run worse than the EC2 or container deployment they came from.

  • EC2, ECS, or cron-driven batch job migration to Lambda with event source and IAM redesign
  • Lambda to Fargate or ECS migration for long-running, high-throughput, or steady-state workloads
  • Honest assessment of when not to use Lambda: sustained high-volume traffic, long executions, heavy local state
  • Staged cutover with traffic shifting via aliases and weighted routing, plus a defined rollback path
04

Managed Lambda Operations

Ongoing operational coverage for serverless estates — concurrency headroom, throttling, VPC networking, and the alarms that catch a runaway invocation loop before the invoice does.

  • Reserved and provisioned concurrency allocation across accounts to prevent one function starving another
  • Throttling and error-rate alerting with dead-letter queue monitoring and replay procedures
  • VPC networking design: subnet and ENI capacity planning, NAT cost control, and VPC endpoint usage
  • Named engineer on your account with a 15-minute emergency response SLA
05

Lambda Health Check & Assessment

A structured review of every function, trigger, and IAM role in the account — with findings ranked by production risk and monthly dollar impact.

  • Per-function memory, duration, and cost analysis with a ranked list of right-sizing opportunities
  • Concurrency and throttling review against account limits and burst behavior during peak
  • IAM role review for over-broad permissions, plus environment variable and secrets handling
  • Written report with prioritized remediation steps and the expected saving or risk reduction for each

24/7 AWS Lambda Support

15 MIN SLA

Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

  • 15-minute emergency response SLA
  • Named engineer, zero cold-start
  • Proactive CVE & health monitoring
  • Quarterly deployment reviews
View support plans
24/7 Support

AWS Lambda Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

Live Incident Log — Last 24hAll Resolved
14:32 ESTRabbitMQ cluster failoverP1 Emergency8m 41s
11:15 ESTKafka partition rebalance spikeP2 Critical31m 07s
09:03 ESTActiveMQ memory alarm — prodP1 Emergency11m 52s

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

AWS Lambda rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

View Support Plans
Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Event-Driven Systems End to End

We operate the queues, streams, and brokers Lambda functions consume from, so trigger design accounts for how those systems behave under backpressure.

Break/Fix Through Root Cause

We stay engaged until the throttle, timeout, or ENI exhaustion is understood and fixed — not just until the retry succeeds.

Healthcheck & Quarterly Reviews

Structured cost, concurrency, IAM, and event source configuration reviews with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When functions throttle or a queue backs up in production, you call us directly — no ticket, no triage, no cold-start.

FAQs

AWS Lambda Questions Answered

Common questions about AWS Lambda consulting, support, and migrations.

Event source and trigger architecture, cold start and cost optimization, concurrency and throttling design, VPC networking, IAM and secrets handling, and migration planning both onto and off Lambda. Every engagement is staffed by a named senior engineer who operates the surrounding queue and stream infrastructure too.

In order of cost effectiveness: shrink the deployment package and move initialization out of the request path, choose a runtime with a faster start profile, use SnapStart for Java where it applies, and only then add provisioned concurrency. Provisioned concurrency works but is a standing charge, so we size it against your actual traffic curve rather than applying it everywhere.

Usually over-provisioned memory. Lambda bills on memory times duration, and because CPU scales with memory, a function at 512 MB can finish fast enough to cost less than the same function at 256 MB. Most accounts have functions set once and never profiled. We measure the cost curve per function and set each one at its actual minimum, then look at invocation patterns and retry storms.

Sustained high-throughput traffic where a container running continuously is cheaper, executions that push against the timeout limit, workloads needing large local state or persistent connections, and anything requiring predictable sub-millisecond latency at all times. We have moved workloads off Lambda to Fargate and ECS when the numbers said so, and we will run those numbers before recommending a direction.

Yes. VPC-attached functions need enough subnet IP space for elastic network interfaces at peak concurrency, and they lose default internet access — which means NAT gateway costs or VPC endpoints for AWS service calls. We size subnets against burst concurrency and route AWS service traffic through endpoints rather than NAT where possible.

Partial batch response so one bad record does not fail an entire SQS or Kinesis batch, dead-letter queues with monitoring and a tested replay path, and idempotency keys so retries do not double-apply side effects. We also align visibility timeout to real function duration, because a mismatch there is one of the most common causes of duplicate processing.

Still have questions about AWS Lambda?

Email an Expert

Ready to Tune Your Serverless Estate?

Whether you need architecture review, a cost optimization pass, a migration partner, or ongoing managed operations — AceMQ staffs every engagement with a named senior engineer. Get a quote in 24 hours.

Contact Us Now
Get in Touch

Talk to a AWS Lambda Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

Prefer to talk now? Call us directly or use the consultation tab to find a time that works.

We respond within 1 business day.

Pick a time that works — no pressure, no pitch. Just 30 minutes with an expert.

We respond within 1 business day.