Your first hour of a Airbyte outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Airbyte engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
Airbyte problems we fix every week
These are real symptoms from real Airbyte production environments — and the first thing our engineers check when one comes in.
Airbyte problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your Airbyte support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support Airbyte wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your source systems, your sync schedules, and which connectors are flaky — so a P1 starts with diagnosis, not twenty minutes of explaining your pipeline.
No Tier-1 Triage Layer
You reach a senior Airbyte engineer directly by phone, email, or Slack. No help desk collecting information to pass along, no escalation approval process between you and someone who can actually fix it.
Full Pipeline, Not Just the Sync
We diagnose across the connector, the normalization/dbt layer, and the destination warehouse — because 'sync succeeded' and 'data is correct' are two different claims, and most incidents live in the gap between them.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am pipeline failure is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Proactive, Not Just Reactive
Quarterly health checks on your deployment plus shared intelligence across our support base. When a connector-specific bug surfaces on one customer's pipeline, every affected customer hears about it before it hits their production sync.
Honest About the ETL/ELT Landscape
If Airbyte is the wrong fit for a specific source, or a legacy Pentaho job would migrate more cheaply than it would be replatformed, we say so. Our job is a working pipeline, not defending a tool choice.
Airbyte support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.