Grafana Consulting & Support

Grafana Consulting & Support for Enterprises

AceMQ engineers build and operate Grafana deployments that federate Prometheus, Loki, Tempo, and Mimir into a single observability surface. Every engagement is staffed by a named senior engineer who has migrated legacy alerting, provisioned dashboards as code, and rolled out SSO across enterprise teams.

Without rebuilding every dashboard or migrating to a different observability vendor

11+ Senior SMEs<15min Emergency SLA130+ Customers26+ Countries Served

AceMQ is trusted by global brands Including

The Problem

Why teams call us about Grafana

Dashboards accumulated by hand over years and nobody can say which ones are still trusted
The same metric is named three ways across three data sources, so panels on the same screen disagree
Alerting was never fully migrated off the legacy engine and rules now exist in both places
Alert notifications land in a channel nobody reads because contact points were set once and forgotten
Dashboards time out because panels query raw series over long ranges with no recording rules behind them
Everyone has admin, so folder permissions and data source access control nothing
SSO was configured once and team mapping has drifted from the identity provider ever since
Upgrades keep being deferred because provisioning is manual and nothing is in version control
Our Services

Grafana Consulting & Support

Every engagement is staffed by a senior Grafana engineer — no juniors, no ticket queues.

01

Grafana Architecture & Implementation

We design dashboard provisioning, datasource federation, and access control from the ground up — so your Grafana instance stays maintainable as more teams and datasources get added.

  • Dashboard-as-code implementation with Grafonnet, Jsonnet, or Terraform provisioning
  • Multi-datasource federation across Prometheus, Loki, Tempo, and Mimir
  • Folder, team, and RBAC structure design for multi-tenant Grafana rollouts
  • SSO integration: SAML, OIDC, and LDAP for enterprise identity providers
02

Performance Tuning & Optimization

Slow dashboards and alert evaluation backlogs are almost always a query design or backend sizing problem — we find which one and fix it.

  • Dashboard query optimization to reduce datasource load and panel render time
  • Grafana backend database (PostgreSQL/MySQL) sizing and tuning at scale
  • Alert rule evaluation interval tuning to prevent evaluation backlog
  • Plugin and panel audit to remove unsupported or resource-heavy visualizations
03

Grafana Migration & Modernization

From legacy alerting to unified alerting, from Kibana or Datadog dashboards to Grafana, or between self-hosted and Grafana Cloud — we plan the cutover so alert coverage never has a gap.

  • Legacy alerting to unified alerting migration, including notification policy remapping
  • Self-hosted Grafana to Grafana Cloud migration, or the reverse for cost or compliance reasons
  • Dashboard migration from Kibana, Datadog, or New Relic to Grafana
  • Provisioning-as-code conversion for dashboards currently managed by hand in the UI
04

Managed Grafana Operations

Ongoing coverage for the platform your on-call engineers depend on when something else is already on fire.

  • 24/7 monitoring of Grafana availability, alerting pipeline health, and datasource connectivity
  • Plugin lifecycle management: version compatibility, security patching, deprecation tracking
  • Alertmanager routing and notification channel maintenance across PagerDuty, Slack, and email
  • Version upgrade planning across major Grafana releases
05

Grafana Health Check & Assessment

A structured audit of dashboard sprawl, alert quality, and access control — delivered as a prioritized consolidation plan.

  • Dashboard sprawl and ownership audit across teams and folders
  • Alert rule review for noisy, duplicate, or misrouted alerts
  • RBAC and SSO configuration review for access control gaps
  • Written report with prioritized remediation and consolidation plan
How It Works

What actually happens next

11–2 weeks

Deployment and dashboard assessment

We review data sources, folder and permission structure, alert rules across both alerting engines, dashboard query cost, and how much of the deployment is provisioned as code rather than clicked together.

2Within a week

Written findings and plan

Prioritised findings covering alerting consolidation, dashboard rationalisation and access control, with the reasoning attached so you can defend removing the dashboards nobody opens.

3Scoped per engagement

Implementation alongside your team

We move dashboards and alert rules into provisioned code with your engineers rather than around them, folder by folder, so nothing disappears without someone signing off on it.

4Ongoing

Handover and optional cover

Runbooks for data source failure, alert routing and version upgrade written against your Grafana deployment, plus 24/7 support with a 15-minute emergency SLA if you want it.

A senior engineer, not an SDR. No sales sequence attached.
Customer Success

Real Grafana Results

See how enterprises trust AceMQ for their most critical Grafana workloads.

All use cases
✈️Assessment

Stabilizing RabbitMQ on Kubernetes for Mission-Critical Airport Systems

Global Aviation Technology Provider

Troubleshooting cluster failover, partition handling, and quorum queue issues in a high-stakes aviation operational environment.

RabbitMQKubernetesQuorum Queues+2
Read case study
🎓Training

RabbitMQ Platform Modernization and Training

State-Run Virtual Education Platform

Standardizing RabbitMQ deployment and training staff while migrating infrastructure from VMware to Nutanix.

RabbitMQNutanixRed Hat+3
Read case study
📡Remediation

RabbitMQ Performance Remediation for Telecom-Scale IoT

Global Telecom Leader

Resolving weekly RabbitMQ crashes, optimizing for 300,000+ connected devices, and architecting horizontal scaling strategy.

RabbitMQKubernetesQuorum Queues+2
Read case study
🌐Consulting

RabbitMQ Operational Visibility and Monitoring

Cloud HR & Payroll Platform

Improving observability with Prometheus, Grafana, alerting, queue visibility, disk/memory thresholds, and retry metrics.

RabbitMQPrometheusGrafana
Read case study
📡Remediation

Grafana Outage and Datasource Timeout Remediation

Telecommunications Operator

Remediation of a Grafana deployment that became unusable during incidents, with dashboards timing out exactly when engineers needed them most.

GrafanaPrometheusKubernetes+1
Read case study
Support

Grafana Alerting and Datasource Support

Energy Utility Operator

Ongoing support for Grafana unified alerting, notification routing, and datasource reliability across an operational monitoring estate.

GrafanaPrometheusAlertmanager+1
Read case study
🌐Assessment

Grafana Dashboard Estate Assessment

Global Logistics Provider

Assessment of a sprawling Grafana dashboard estate to identify duplication, broken panels, and the small set of dashboards anyone actually uses.

GrafanaPrometheusAmazon S3+1
Read case study
📈Consulting

Grafana Observability Stack Consolidation

Financial Services Group

Consulting engagement to consolidate fragmented metrics, logs, and traces onto a single Grafana-based observability layer with consistent labeling.

GrafanaPrometheusLoki+2
Read case study
24/7 Support

Grafana Support When It Matters Most

Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.

15 min

Emergency

1 hour

Critical

4 hours

High

Next Day

Standard

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

Named Engineers on Your Account

Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

Live Escalation on Any Ticket

Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

Proactive Risk Mitigation

Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

Critical Bug & CVE Intelligence

Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Licensing & Security Edge

Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.

Direct Product Roadmap Access

As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.

49+ Platforms Supported

We Support Your Entire Tech Stack

Grafana rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

View Support Plans
Why AceMQ

The engineer model
that actually holds.

No junior triage, no ticket queues, no offshore routing — direct access to the named engineer who knows your environment.

11+

Senior SMEs

<15min

Emergency SLA

130+

Customers

26+

Countries Served

Production-Proven Grafana Expertise

Our engineers have built and operated Grafana at enterprise scale — multi-team RBAC, SSO rollouts, and datasource federation across Prometheus, Loki, and Tempo.

Break/Fix Through Root Cause

We stay engaged on incidents until the root cause is documented and the alerting pipeline is fully restored — not just until the dashboard loads again.

Healthcheck & Quarterly Reviews

Structured dashboard, alert rule, and access control reviews — with a prioritized remediation report after each one.

15-Min Emergency Response

Named engineer on your account. When alerting stops firing or dashboards go dark, you call us directly — no ticket, no triage, no cold-start.

FAQs

Grafana Questions Answered

Common questions about Grafana consulting, support, and migrations.

Our Grafana consulting covers dashboard-as-code provisioning, unified alerting design, multi-datasource federation, SSO and RBAC rollout, performance tuning, and migration planning. Every engagement is staffed by a named senior engineer with production Grafana experience across self-hosted and Grafana Cloud deployments.

Yes. Unified alerting changed how notification policies, contact points, and alert rules are structured, so a direct copy-paste migration usually breaks routing. We map your legacy alert rules and escalation policies into the new model, test notification delivery end-to-end, and cut over without a gap in alert coverage.

It depends on your operational capacity and datasource footprint. Grafana Cloud removes the operational burden of running the backend and includes managed Prometheus and Loki, which suits teams without dedicated observability engineers. Self-hosted gives you full control over plugin versions, data residency, and cost at scale for large datasource volumes. We help you model the tradeoff against your actual usage.

Yes, this is one of our most common architecture engagements. We design datasource configuration, correlate metrics, logs, and traces through consistent labeling, and build dashboards that let engineers pivot between all three during an incident without switching tools.

Yes. We convert manually built dashboards into version-controlled JSON or Jsonnet, set up provisioning via config files or Terraform, and establish a review process so dashboard changes go through the same rigor as application code.

A structured review of dashboard ownership and sprawl, alert rule quality and routing, RBAC and SSO configuration, and plugin currency. We deliver a written report with findings ranked by risk, including which alerts are noisy enough that on-call engineers have started ignoring them.

Still have questions about Grafana?

Email an Expert

Ready to Get More Out of Grafana?

Whether you need emergency support, a health check, a migration partner, or ongoing managed operations — AceMQ staffs every engagement with a named senior Grafana engineer. Get a quote in 24 hours.

Email a Grafana Architect
Get in Touch

Talk to a Grafana Expert

Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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