Why teams call us about Grafana
Grafana Consulting & Support
Every engagement is staffed by a senior Grafana engineer — no juniors, no ticket queues.
What actually happens next
Deployment and dashboard assessment
We review data sources, folder and permission structure, alert rules across both alerting engines, dashboard query cost, and how much of the deployment is provisioned as code rather than clicked together.
Written findings and plan
Prioritised findings covering alerting consolidation, dashboard rationalisation and access control, with the reasoning attached so you can defend removing the dashboards nobody opens.
Implementation alongside your team
We move dashboards and alert rules into provisioned code with your engineers rather than around them, folder by folder, so nothing disappears without someone signing off on it.
Handover and optional cover
Runbooks for data source failure, alert routing and version upgrade written against your Grafana deployment, plus 24/7 support with a 15-minute emergency SLA if you want it.
Real Grafana Results
See how enterprises trust AceMQ for their most critical Grafana workloads.
Grafana Support When It Matters Most
Direct access to senior engineers — 15-minute emergency response, no ticket routing, no junior triage.
How Our Support Actually Works
Beyond SLAs — the model behind senior-only, zero-cold-start expert access.
Named Engineers on Your Account
Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.
Live Escalation on Any Ticket
Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.
Proactive Risk Mitigation
Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.
Critical Bug & CVE Intelligence
Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.
Licensing & Security Edge
Dedicated support for vendor license negotiations and compliance audits, plus bi-annual security reviews focused on your specific deployment.
Direct Product Roadmap Access
As the only vendor directly connected to the core engineering teams, AceMQ delivers exclusive early insights, strategic upgrade planning, and curated release summaries — tailored to your environment.
We Support Your Entire Tech Stack
Grafana rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.
Grafana Questions Answered
Common questions about Grafana consulting, support, and migrations.
Still have questions about Grafana?
Talk to a Grafana Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.
