Grafana Consulting & Support

Grafana Consulting & Support for Enterprises

AceMQ engineers build and operate Grafana deployments that federate Prometheus, Loki, Tempo, and Mimir into a single observability surface. Every engagement is staffed by a named senior engineer who has migrated legacy alerting, provisioned dashboards as code, and rolled out SSO across enterprise teams.

A senior engineer, not an SDR. No sales sequence attached.

Senior SMEs
11+
Emergency SLA
<15min
Customers
160+
Countries Served
26+

Without rebuilding every dashboard or migrating to a different observability vendorFor production incident cover, see AceMQ Grafana 24/7 support.

Customers

  • Microsoft
  • Henry Schein
  • Enbridge
  • Gojek

Partners

  • Broadcom
  • Redis
  • VMware Tanzu
  • OSSeva

The Problem

Why teams call us about Grafana

Eight Grafana problems that teams bring to AceMQ, from dashboards nobody can vouch for to alert rules that live in two alerting engines. They cover metric naming drift, notifications nobody reads, slow queries, open permissions, SSO mapping drift and upgrades that keep slipping. If one describes your week, that is where the review starts.

  1. 01

    Dashboards accumulated by hand over years and nobody can say which ones are still trusted

  2. 02

    The same metric is named three ways across three data sources, so panels on the same screen disagree

  3. 03

    Alerting was never fully migrated off the legacy engine and rules now exist in both places

  4. 04

    Alert notifications land in a channel nobody reads because contact points were set once and forgotten

  5. 05

    Dashboards time out because panels query raw series over long ranges with no recording rules behind them

  6. 06

    Everyone has admin, so folder permissions and data source access control nothing

  7. 07

    SSO was configured once and team mapping has drifted from the identity provider ever since

  8. 08

    Upgrades keep being deferred because provisioning is manual and nothing is in version control

A good fit if Grafana is where your on-call engineers look during an incident, and you want senior engineers who know dashboards, unified alerting and the data sources behind them, whether you stay self-managed or move to Grafana Cloud.

Not a fit for small teams with non-critical workloads. AceMQ is not a budget consultancy: we work with enterprises running business-critical and compliance-heavy Grafana.

Running Grafana in production? Get a quote from a senior engineer, answered within one hour.

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How it breaks, and the fix

Why does every Grafana alert page the same engineer?

After a move to unified alerting, migrated rules often land in the default notification policy with one contact point. Every rule then pages the same person, and rules without a for duration fire on every blip. The alert count rises while the number of owners stays at one.

Migrated rules, one default policy

Three alert sources, one rule set, one notification policy

Illustrative

  1. Rules evaluate quietly and each firing alert reaches the team that owns it. The on-call engineer is paged only for real incidents.

  2. The automatic migration moved every rule into the default policy. Rules with no for duration fire on one noisy sample, and all of them page the same engineer.

  3. Each rule carries an owner label and a for duration. Nested notification policies match the label, group by alert name and cluster, and send one notification to the owning team.

Alerts that stopped reaching the right people after the move to unified alerting is one of the most common reasons teams call AceMQ about Grafana. The fix is design: owner labels on every rule, nested notification policies that match them, group_by on alert name and cluster, for durations and no-data handling per rule, mute timings for deploy windows, and a test notification to every contact point before the old rules are switched off.

Our Services

Grafana Consulting & Services

AceMQ runs five Grafana service lines: architecture and implementation, performance tuning, migration and modernization, managed operations, and a fixed-price health check. A senior engineer leads each one, and any of them can roll into 24/7 support with a 15-minute emergency SLA.

  • 01

    Grafana Architecture & Implementation

    We design dashboard provisioning, datasource federation, and access control from the ground up — so your Grafana instance stays maintainable as more teams and datasources get added.

    • Dashboard-as-code implementation with Grafonnet, Jsonnet, or Terraform provisioning
    • Multi-datasource federation across Prometheus, Loki, Tempo, and Mimir
    • Folder, team, and RBAC structure design for multi-tenant Grafana rollouts
    • SSO integration: SAML, OIDC, and LDAP for enterprise identity providers
  • 02

    Performance Tuning & Optimization

    Slow dashboards and alert evaluation backlogs are almost always a query design or backend sizing problem — we find which one and fix it.

    • Dashboard query optimization to reduce datasource load and panel render time
    • Grafana backend database (PostgreSQL/MySQL) sizing and tuning at scale
    • Alert rule evaluation interval tuning to prevent evaluation backlog
    • Plugin and panel audit to remove unsupported or resource-heavy visualizations
  • 03

    Grafana Migration & Modernization

    From legacy alerting to unified alerting, from Kibana or Datadog dashboards to Grafana, or between self-hosted and Grafana Cloud — we plan the cutover so alert coverage never has a gap.

    • Legacy alerting to unified alerting migration, including notification policy remapping
    • Self-hosted Grafana to Grafana Cloud migration, or the reverse for cost or compliance reasons
    • Dashboard migration from Kibana, Datadog, or New Relic to Grafana
    • Provisioning-as-code conversion for dashboards currently managed by hand in the UI
  • 04

    Managed Grafana Operations

    Ongoing coverage for the platform your on-call engineers depend on when something else is already on fire.

    • 24/7 monitoring of Grafana availability, alerting pipeline health, and datasource connectivity
    • Plugin lifecycle management: version compatibility, security patching, deprecation tracking
    • Alertmanager routing and notification channel maintenance across PagerDuty, Slack, and email
    • Version upgrade planning across major Grafana releases
  • 05

    Grafana Health Check & Assessment

    A structured audit of dashboard sprawl, alert quality, and access control — delivered as a prioritized consolidation plan.

    • Dashboard sprawl and ownership audit across teams and folders
    • Alert rule review for noisy, duplicate, or misrouted alerts
    • RBAC and SSO configuration review for access control gaps
    • Written report with prioritized remediation and consolidation plan
  • 15 MIN SLA

    24/7 Grafana Support

    Named senior engineers on your account — 15-minute emergency response, no ticket routing, no junior triage.

    • 15-minute emergency response SLA
    • Named engineer, zero cold-start
    • Proactive CVE & health monitoring
    • Quarterly deployment reviews
    Compare the four Grafana support tiers

Want AceMQ to take this off your team's plate? Tell us about your Grafana estate.

Contact Us

24/7 Support

Grafana Support When It Matters Most

AceMQ Grafana support gives you named senior engineers and a 15-minute first response when Grafana is down or alerting has stopped, 24/7. Lower severities get 1-hour, 4-hour and next-day responses. The same tiers apply to Grafana OSS, Grafana Enterprise and the data sources behind them.

  1. 15 minfirst responseEmergencyProduction down, messages not flowing, queue manager failure
  2. 1 hourfirst responseCriticalSevere degradation, high error rates, approaching capacity
  3. 4 hoursfirst responseHighPerformance issues, configuration problems, non-critical failures
  4. Next Dayfirst responseStandardQuestions, guidance, best practices, non-urgent improvements

P1 escalation path

A replay of one P1, from the first page to the written root-cause analysis

SLA 15:00
T+Elapsed15:00
Engineer on your bridge

15-minute P1 response, 24/7.
A response time, not a resolution time.

  1. T+00:00

    P1 opened, on-call engineer paged

    Phone, email or Slack reaches the on-call senior engineer directly, whether the incident is in RabbitMQ, Kafka, Redis, PostgreSQL or Kubernetes. No web form, no tier-1 queue.

    Paged
  2. T+15:00

    Senior engineer on your bridge

    A senior engineer who already knows your environment joins a live bridge, so nobody has to re-explain your topology.

    Live
  3. T+30:00

    Specialists across the stack join

    When an incident crosses components, the engineers who know each one join. For RabbitMQ, the path runs to the core team.

    If needed
  4. After

    Written root-cause analysis

    Root cause, the fix applied and the prevention steps, delivered after every P1.

    Every P1

How Our Support Actually Works

Beyond SLAs — the model behind senior-only, zero-cold-start expert access.

  • Named Engineers on Your Account

    Every ticket is handled by a senior SME assigned to your account — not a pool of anonymous agents. Zero cold-start. No re-explaining your environment.

  • Live Escalation on Any Ticket

    Any ticket can be escalated to a live session with your named engineer via calendar booking. No gatekeeping, no approval required — direct access, always.

  • Proactive Risk Mitigation

    Quarterly health checks on your deployment plus shared intelligence from 50+ support customers — we surface risks before they reach production.

  • Critical Bug & CVE Intelligence

    Proactive alerts on critical bugs and CVEs affecting your exact version, with version compliance monitoring so you're never caught off guard.

Compare Grafana support plans

How It Works

What actually happens next

A Grafana engagement runs in four stages: a deployment and dashboard assessment of 1 to 2 weeks, written findings within a week, changes made with your engineers, then a handover with runbooks. Each stage ends in writing, so your team sees which dashboards and alert rules change before anything does.

1–2 weeks

Deployment and dashboard assessment

We review data sources, folder and permission structure, alert rules across both alerting engines, dashboard query cost, and how much of the deployment is provisioned as code rather than clicked together.

Within a week

Written findings and plan

Prioritised findings covering alerting consolidation, dashboard rationalisation and access control, with the reasoning attached so you can defend removing the dashboards nobody opens.

Scoped per engagement

Implementation alongside your team

We move dashboards and alert rules into provisioned code with your engineers rather than around them, folder by folder, so nothing disappears without someone signing off on it.

Ongoing

Handover and optional cover

Runbooks for data source failure, alert routing and version upgrade written against your Grafana deployment, plus 24/7 support with a 15-minute emergency SLA if you want it.

  • Written findings before any change
  • Every dashboard and rule change staged and reversible
  • Your engineers in the room
  • You keep the runbooks
  • Ad hoc engagements or an annual partnership

A senior engineer, not an SDR. No sales sequence attached.

Customer Success

Real Grafana Results

Grafana work from AceMQ, from dashboard outages and alerting support to estate assessments and stack consolidation. Each card links to the full write-up: the environment, what AceMQ assessed or changed, and the result.

1 / 6 case studies

All use cases

Solutions

Every way AceMQ works with Grafana.

AceMQ covers Grafana end to end: dashboard and alerting consulting, 24/7 support and incident management, proactive monitoring, managed Grafana on your infrastructure or on AceMQ's, cover past the nine-month window, and a fixed-price health check.

Projects

Build, fix or move Grafana

Fixed-scope work led by a senior engineer: architecture and new builds, a health check of what you run today, or a migration with a reversible cutover.

Support and managed services

Keep Grafana running

Four tiers of ongoing cover once you are live. Each tier hands more of the day-to-day work to AceMQ, from a 15-minute emergency SLA to AceMQ hosting and running Grafana for you.

Compare the four Grafana support tiers

Side by side

Self-managed Grafana, Grafana Cloud or Amazon Managed Grafana: what changes?

Self-managed Grafana, Grafana Cloud and Amazon Managed Grafana show the same dashboards, but they differ in who upgrades Grafana, where telemetry lives and where query cost lands. AceMQ supports the dashboards, alert rules and data sources in all three. Each row below answers one question about the choice.

Self-managed Grafana compared with Grafana Cloud and Amazon Managed Grafana on who runs it, where telemetry lives, version support, where query cost lands, AceMQ support and the work of moving
QuestionSelf-managed Grafana (OSS or Enterprise)Grafana CloudAmazon Managed Grafana
Who runs Grafana and its upgrades?Your team, or AceMQ on your infrastructure.Grafana Labs.AWS runs the workspace. You manage users, data sources and content.
Where does the telemetry live?In data sources you choose, on infrastructure you control.In Grafana Cloud's metrics, logs and traces backends, or in data sources you connect.In your AWS data sources, such as CloudWatch and Amazon Managed Service for Prometheus.
How long is a version supported?Nine months per minor release, and 15 months for the last minor of a major. Grafana 12.4 is supported to 24 May 2027.Grafana Labs keeps the stack current, so version windows are not yours to manage.AWS decides which Grafana versions a new workspace can use.
Where does query cost land?On your data sources and servers, as slow dashboards.On the bill, as metrics, logs and traces ingested and queried.On your data sources, plus the workspace's per-user charge.
What does AceMQ support?Self-managed Grafana on any version, with upgrades planned inside the support window.Dashboards, alert rules, data sources, SSO and query cost on Grafana Cloud stacks.The same dashboard, alerting and data source work in Amazon Managed Grafana workspaces.
What does a move involve?Nothing, while you can keep upgrades inside the support window.Exporting dashboards and rules as code, re-pointing data sources and notification policies, and a side-by-side run.The same export and re-pointing, plus SAML or IAM Identity Center sign-in and data source permissions.

To see how Grafana support works and why a version is out of support after nine months, read the Grafana support options guide. To see how long Grafana and 20 other technologies get security fixes, see open source and vendor support windows compared.

Not sure which option fits? A senior Grafana engineer will scope it with you.

Contact Us

One partner, not five

We Support Your Entire Tech Stack

Grafana rarely fails in isolation. AceMQ covers the full surrounding infrastructure — so one team owns the whole path instead of pointing at each other.

Messaging & Streaming

Databases & Caching

Search & Analytics

Lakehouse & Compute

Observability & Monitoring

Data Integration

Cloud & Containers

API Management

VMware Tanzu

See all 51 technologies we supportShow fewer

Guides, articles and comparisons

Go deeper on Grafana.

Guides from AceMQ engineers on Grafana support options and its nine-month version window, plus the AceMQ services for the Prometheus, Kubernetes and search platforms that usually sit behind your dashboards.

Related services

Ready to talk Grafana? Get a quote or send us a message.

Contact Us

FAQs

Grafana Questions Answered

Eight answers on Grafana from AceMQ: supported and out-of-support versions, who answers when dashboards or alerting fail, how an engagement starts, working with your team, slow dashboards, unified alerting, Grafana Cloud and managed Grafana.

Still have questions about Grafana? Email an Expert

How long is a Grafana version supported, and which versions are out of support?

Grafana Labs supports each minor release for nine months, and the last minor of a major for 15 months. As of October 2026, Grafana 12.3 and earlier are out of support, Grafana 12.4 is supported to 24 May 2027, and each 13.x minor gets nine months from release. AceMQ supports self-managed Grafana on any version while the upgrade is planned.

Who answers when Grafana is down or alerting has stopped, and how fast?

A named AceMQ senior engineer answers within 15 minutes, 24/7, when Grafana is down or alerting has stopped. Lower severities get a first response within 1 hour, 4 hours or the next business day. Losing dashboards or alerts during an incident on another system extends that incident, so it is handled as P1 with a written root-cause analysis.

How does a Grafana engagement with AceMQ start?

A Grafana engagement starts with a free consultation with a senior engineer, booked in our reply within 1 hour. A deployment and dashboard assessment of 1 to 2 weeks follows, covering data sources, folder permissions, alert rules across both alerting engines, query cost and how much is provisioned as code. Written findings arrive within a week, before anything changes.

Can an AceMQ engineer work alongside our in-house team?

Yes. AceMQ assigns a named senior engineer from its team of 11+ who works with your engineers rather than around them, moving dashboards and alert rules into provisioned code folder by folder. Nothing disappears until its owner signs off, and you keep the runbooks for data source failure, alert routing and upgrades.

Why are our Grafana dashboards slow, and is more hardware the fix?

Slow dashboards are usually a query cost problem at the data source, not a Grafana resource problem. The usual causes are template variables built from high-cardinality labels, panels querying raw series where a recording rule should exist, repeated rows that multiply queries, and time ranges wider than anyone needs. AceMQ profiles with the query inspector and fixes the expensive queries first.

Why did our alerts stop paging the right people after the move to unified alerting?

The automatic migration moves legacy rules across but often drops them into the default notification policy, which routes to nobody useful. The fix is design: an owner label on every rule, nested notification policies that match it, grouping by alert name and cluster, and for durations and no-data handling set per rule. AceMQ tests delivery to every contact point before cutover.

Should we run self-managed Grafana, Grafana Cloud or Amazon Managed Grafana?

Choose by who should run upgrades and where telemetry may live. Grafana Cloud and Amazon Managed Grafana remove upgrade and availability work, while self-managed Grafana keeps data residency, plugin versions and cost at high telemetry volumes under your control. Dashboard design, alert quality and query cost need attention in all three, and AceMQ supports all three.

Can AceMQ run Grafana for us?

Yes, in two ways. AceMQ can operate Grafana OSS or Enterprise and its backing database inside your own cloud account, cluster or data centre, or host it on AceMQ infrastructure. Either way AceMQ owns monitoring, patching, upgrades inside the support window, plugins, SSO and on-call, while your teams keep building dashboards.

Can we work with AceMQ on Grafana without a long contract?

Yes. AceMQ works on Grafana in two ways: ad hoc engagements for a defined piece of work, such as a health check, an upgrade or an incident, or an annual partner engagement that covers 24/7 support, proactive reviews and named engineers. Many teams start ad hoc and move to an annual partnership once the first engagement is done.

How much does AceMQ Grafana support or consulting cost?

Every AceMQ proposal is tailored to your requirements: your Grafana environment, the SLA you need, the hours of cover and the scope of work. Most contracts run $24,000–72,000 a year, depending on the SLA, the scope and how Grafana is deployed, with aggressive discounts when several technologies share one contract. Request a quote and AceMQ replies within 1 hour.

Let's talk

Ready to Get More Out of Grafana?

Whether you need emergency support, a health check, a migration partner, or ongoing managed operations — AceMQ staffs every engagement with a named senior Grafana engineer. Quote requests answered within 1 hour.

A senior Grafana engineer, not a sales queueAbout your dashboards and alert rules, not a pitch deckQuote requests answered within 1 hour

Production incident right now?Email a Grafana Architect

Get in Touch

Talk to a Grafana Expert

Send us a message and we'll follow up within 1 hour — or book a free 30-min consultation directly.

305-204-2607
info@acemq.com
66 W. Flagler St. 9th Floor
Miami, FL 33130

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