An energy utility relies on Grafana alerting for operational monitoring across generation and distribution sites. AceMQ provides continuous support covering alert rule behavior, notification routing, and datasource stability.
After migrating from legacy alerting to unified alerting, the utility had rules that fired inconsistently. Some alerts never resolved because the underlying series stopped being reported and the rule had no no-data handling. Others flapped because the evaluation interval was shorter than the scrape interval, so the rule regularly evaluated against a gap. Notification policies had grown into a tree nobody fully understood, and a mislabeled route meant a class of alerts had been silently going nowhere.
Grafana in a hybrid deployment monitoring on-premises SCADA-adjacent infrastructure and cloud services, alerting into on-call rotation tooling.
Support treats alert rules as production code. We review no-data and error handling on every rule, align evaluation intervals with the underlying scrape and recording rule cadence, and validate that every notification policy path actually reaches a human. Rule changes are tested against historical data before they go live.
Alert noise dropped substantially once flapping rules were fixed, and the routes that had been going nowhere now reach on-call. Engineers trust the alerts again, which shows up as faster acknowledgement times.
Remediation of a Grafana deployment that became unusable during incidents, with dashboards timing out exactly when engineers needed them most.
Consulting engagement to consolidate fragmented metrics, logs, and traces onto a single Grafana-based observability layer with consistent labeling.
Whether you need architecture advisory, 24/7 support, or full managed services, AceMQ has the expertise to help.