Your first hour of a Splunk outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Splunk engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
Splunk problems we fix every week
These are real symptoms from real Splunk production environments — and the first thing our engineers check when one comes in.
Splunk problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your Splunk support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support Splunk wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
We Treat Licence Volume as an Engineering Problem
Ingest grows because onboarding decisions are made once and never revisited. We attribute volume to its actual source, cut what nobody searches, and document the change so the reduction survives the next application rollout.
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your index layout, your sourcetypes, and your cluster topology — so a P1 call starts with diagnosis, not twenty minutes of you explaining your deployment.
No Tier-1 Triage Layer
You reach a senior engineer directly by phone, email, or Slack. No help desk collecting information to pass along, and no escalation approval standing between you and someone who can actually fix it.
We Debug the Layers the Vendor Won't
On Splunk Cloud the vendor owns the platform. Your data onboarding, your props and transforms, your SPL, your dashboards, and your alert design remain yours — and that is exactly the surface where incidents originate.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am incident is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Full-Stack, Not Just Splunk
Ingest lag is often a storage latency problem, a network problem, or an application that changed its log format. We diagnose across the OS, disk, network, and the source systems, because that is frequently where the root cause sits.
Splunk support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.