Your first hour of a Azure Functions outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Azure Functions engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
Azure Functions problems we fix every week
These are real symptoms from real Azure Functions production environments — and the first thing our engineers check when one comes in.
Azure Functions problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your Azure Functions support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support Azure Functions wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
We Know the Storage Account Is the Real Dependency
The single most common Functions outage has nothing to do with your code: the host loses its storage account and quietly stops triggering. We check that first, and we design the storage, networking, and identity around it so it stops happening.
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your plan topology, your triggers, and your networking — so a P1 call starts with diagnosis, not twenty minutes of you explaining your subscription layout.
Deep on Service Bus and Event Hubs
Most Functions incidents are really messaging incidents — lock durations, prefetch, scaling against queue depth, ordering, and duplicate delivery. Enterprise messaging is our core discipline, not adjacent knowledge.
No Tier-1 Triage Layer
You reach a senior engineer directly by phone, email, or Slack. No help desk collecting information to pass along, and no escalation approval standing between you and someone who can actually fix it.
We Debug the Layers Azure Support Won't
Microsoft operates the platform. Your function code, bindings, host configuration, orchestrator determinism, network design, and cost profile are yours — and that is where production incidents actually originate.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your 3am incident is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Azure Functions support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.