Your first hour of a Apache Airflow outage
Most vendors publish an SLA number. This is what actually happens, minute by minute, when you page a senior AceMQ engineer.
You page us
Phone, email, or Slack — any channel reaches the on-call senior engineer directly. No web form, no tier-1 queue.
Named engineer live
A senior engineer who already knows your environment joins a live bridge. Zero cold-start, no re-explaining your topology.
Root cause isolated
Direct broker access, log and metric review, and a working hypothesis with a rollback plan before we touch anything.
Written RCA
Documented root cause, the fix applied, and the prevention steps — delivered after every P1, not just when asked.
SLA tiers, contractually guaranteed
Every tier reaches a senior Apache Airflow engineer. There is no tier-1 triage layer to get through.
Production down, messages not flowing, cluster or broker failure
Severe degradation, rising error rates, approaching capacity limits
Performance issues, configuration problems, non-critical failures
Questions, guidance, best practices, non-urgent improvements
Apache Airflow problems we fix every week
These are real symptoms from real Apache Airflow production environments — and the first thing our engineers check when one comes in.
Apache Airflow problems we've already solved
Representative engagements showing how these incidents get diagnosed and closed under an AceMQ support contract.
Everything in your Apache Airflow support contract
No add-on pricing for incidents. No per-ticket charges. One contract covers the whole surface.
We support Apache Airflow wherever it's deployed
Cloud, Kubernetes, bare metal, hybrid, and air-gapped — including environments where you can't give us outbound network access.
What you get that you don't get elsewhere
Named Engineers, Zero Cold Start
The same senior engineers stay on your account. They know your DAG topology, your executor setup, and which pipelines are fragile — so a P1 starts with diagnosis, not twenty minutes of explaining your environment.
No Tier-1 Triage Layer
You reach a senior Airflow engineer directly by phone, email, or Slack. No help desk collecting information to pass along, no escalation approval process standing between you and someone who can fix it.
Orchestration and the Systems Underneath
Most Airflow incidents are metadata database, executor infrastructure, or DAG design problems wearing an Airflow error. We diagnose across the whole stack, not just the scheduler UI.
Genuine Follow-the-Sun Coverage
Engineers across 26+ countries and every time zone. Your overnight batch failure is someone's mid-afternoon — no overnight skeleton crew, no waiting for a region to wake up.
Proactive, Not Just Reactive
Quarterly health checks on DAG parse time and metadata DB load, plus shared intelligence across our support base. When a provider package bug surfaces on one customer's DAGs, every affected customer hears about it before it reaches their production.
We Read Your DAGs, Not Just Your Logs
Airflow failures are frequently caused by DAG authoring patterns — top-level API calls, unbounded XCom, missing idempotency — that logs alone won't reveal. We review the actual DAG code when that's where the problem lives.
Apache Airflow support questions
Talk to a Support Expert
Send us a message and we'll follow up within one business day — or book a free 30-min consultation directly.
305-204-2607info@acemq.comMiami, FL 33130
Prefer to talk now? Call us directly or use the consultation tab to find a time that works.